My Internet always drops after those event/logs , every 20 to 30 minutes.

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I've Been Here Awhile
Posts: 2

My Internet always drops after those event/logs , every 20 to 30 minutes.

I had changed three modems(Hitron, CGN3ROG Router), and the problem was same. 

I am exhausted about the Internet now.

(Log removed for security/privacy reasons. Please post without modem's MAC address - RogersMoin)

 

*Edited Labels*

I've Been Here Awhile
Posts: 2

Re: My Internet always drops after those event/logs , every 20 to 30 minutes.

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM6.600740.366
2579000000256QAM6.300540.366
3585000000256QAM6.500640.366
      

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM33.75016400000
238596000ATDMA - 64QAM36.50033200000
323700000ATDMA - 64QAM31.75026400000
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Moderator
Posts: 1,513

Re: My Internet always drops after those event/logs , every 20 to 30 minutes.

Hello, @GordenFu.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community; the intermittent Internet service can surely be inconvenient. 

 

I appreciate posting the Downstream and Upstream table, do you only see three channels for the Downstream? The CGN3 modem should have 24 channels for Downstream. 

 

When the Internet drops, do you notice the modem rebooting? Or the modem appears to be connected however the devices loses the Internet?

 

Keep us posted.

 

Cheers,

The CommunityHelps Team,

RogersMoin