Move Email addresses to another Rogers account

[garyjfudge]

I am relocating and Rogers is not available in the new area. I currently have 7 rogers email addresses (me, my spouse and kids) under my rogers online account. I know when I terminate my rogers service those accounts will be terminated (maybe after 90 days) so I would like to transfer the email addresses to my daughters account (she lives in another part of the city and is a longstanding Rogers customer). Technical support confirmed this can be done with their assistance and my daughter has agreed to host the email addresses. However, Tech Support were less clear if we will lose all existing emails or experience a disruption in service. Here are my questions:

1. We all have many important emails in our email accounts being held on the Rogers servers. We use the browser (versus an Outlook approach) to manage our emails so we do not have emails downloaded/saved on our local devices. Question- when the email addresses are moved from my Rogers account to my daughters Rogers account, will the existing emails, being held on Rogers servers, in our email accounts survive?

2. There is a primary rogers email address associated with my Rogers Service account. Can I move that primary email address under my daughter's Rogers Service account also? 

3. Assuming the answer to question 1 and 2 is "yes", will this also be true for the primary email address associated with my existing Rogers service account? (PS I need to move and retain my primary email account also)

*Added Labels*

[-G-]

@garyjfudge  Community members may be able to share their personal experiences.  However, to get answers to your specific questions, you should send a private message to @CommunityHelps 

Even if Rogers says that your email accounts will survive getting transferred to a different Rogers account, I would still try to make a backup of each, just in case.

You may find some of the tips in the following thread helpful: https://communityforums.rogers.com/t5/Internet/Archiving-Mail/m-p/460971

[Pauly]

its possible to move accounts yes a good friend of mine did it back in the day. My advice would be to stay away from isp based email addresses if possible and use an outlook, yahoo or gmail. which are the top 3 in that order

[57]

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@garyjfudge wrote:

2. There is a primary rogers email address associated with my Rogers Service account. Can I move that primary email address under my daughter's Rogers Service account also? 

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You can probably move the primary e-mail address, however, it will no longer be "primary", it will simply be an e-mail address.   Your daughter's primary e-mail address will probably remain the "primary" so some changes may need to be made from her primary e-mail address.  Also, your daughter will need to have an account that has the ability for all of your, plus her e-mail addresses.  Not all accounts have that many e-mail addresses and an upgrade may be required...

Again, it would probably be best to PM the mods here to get confirmation of what can and cannot be done. 

I also advise a backup of your e-mails if they are important to you.  You can do this via a free e-mail client like "Mail" on Apple computers or something else on Windows computers.

As mentioned, I would migrate/change Rogers/Yahoo e-mail addresses to something like Gmail when it's convenient.  Certainly not Yahoo.   People change their e-mail addresses all the time now, so it's not as much of an inconvenience as it was many years ago.  You can still leave all your previous e-mails on Rogers/Yahoo and access them when you need to, if applicable

[seadooxp30]

What is the safest way to do this now days? Just call tech support?

I don't want them to make a mistake and somehow delete my emails...

Moving mine from my account to my parents. I have authorization on their account.

[RogersTony]

Hello, @seadooxp30

Thank you for your inquiry in the community.

I can understand how important it is have your emails transferred without losing anything.

Reaching out to our internet technical support teams would be the best option to have your email address moved to another account. They are available 24/7 to assist you. You can contact them via rogers.com/contactus.

Alternatively, you can send a private message to @CommunityHelps and we can assist you with this process. Not familiar with our private messaging system? No worries, click here.

RogersTony

[garyjfudge]

In late September, through Rogers Tec Support, I was able to successfully move all my Rogers email accounts to another Rogers user's account. My daughter also has a Rogers internet account and we moved my email address (which was the primary email address under my Rogers internet account) and 6 other email addresses under my Rogers internet account, over under to my daughter's Rogers internet account. The move was seamless. We didn't experience any email downtime and most importantly all our legacy emails on the Rogers servers were fully retained without issue. I've since closed my Rogers internet account and all our email addresses work fine with all our legacy emails still available. 

One thing to note which I was informed by Rogers Customer Support during the process. The "90 day grace period" for not terminating your emails after your account closure, which is referred to in various posts and discussions, does exists BUT users will NOT have access to their email accounts during the grace period. If the user hasn't moved his/her email addresses to another Rogers account or reinstated their own Rogers internet account then after 90 days the email addresses and related legacy emails are deleted. I had no first hand experience with any aspect of this since I moved my email addresses prior to closing my Rogers internet account. Just letting folks know that there are conditions on the 90 day grace period according to Rogers Customer Support (and the individual I spoke to seemed very knowledgeable and confident on these matters).

[lilechonin]

We have been internet performance issues since spring/summer last year and this has not been resolved.  We have moved to Ignite on Friday and the issue remains - slow - dropping.  I only know 1 neighbor who is still with Rogers when almost everyone on our street is with Bell.  During the snow storm, they didn't have any interruption while we didn't have internet the whole day.  This is jeopardizing our jobs and our business as we get dropped in the middle of meetings and we are even asked who is our ISP as our co-workers are noticing how frequent we get dropped.  My issue though is that our emails are also with Rogers.  I can find a friend who has a Rogers account and we can attach our emails to but why do we have to go to that point?  I am willing to pay for the email service on a monthly basis but you don't have that feature.  Bell has that feature from what I heard.  Is this not a possibility Rogers?  Is there really no hope for us to get better internet. You can look at our log history and see how many times we have raised this issue but nothing concrete has been done.  In as much as I would like to stay with Rogers, we might lose our jobs doing so with this kind of service.

I hope someone can finally look into this issue.  Thank you.

[RogersCorey]

Greetings @lilechonin!

While I do understand that you're attached to this email address, a Rogers.com email address is a part of our paid Internet service and we do not offer any standalone way to have a Rogers email address without it being tied to an active Internet subscription with us.

With that out of the way, I'd like to address your Internet connectivity concerns.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[golanvern]

Question for you if you can assist in what I need to do ...

A friend's dad has passed away so I need to add him to my Roger's email account (he is still within the 90 days window from accoun being shut down) so that he can access and tarnsfer his emails from his (now defunct) rogers email address to another. Move would be temporary to allow him to access all hs important docs and legal stuff to get it transfered. He is currently driving across the country and we are trying to figure out how to get this done. Thanks if you have any pointers!!

[RogersCorey]

Greetings @golanvern!

In this case, both account holders need to provide permission to move the email. Your friend will first need to call in and provide permission, then he will get a Case or Interaction ID linking to the request to provide to you.

Then you'll call in and grant permission to move the email to your account and provide the Case or Interaction ID. At that point, we can complete the request.

I hope that clears it up!

Regards,

RogersCorey