Thanks Gdkitty for the response. That's what I thought, the signals don't seem too bad. Speeds are fine.
I've tried to update the DNS servers to Google's DNS and Open DNS, but the connection stops working completely whenever I change the setting to manual and enter the new server information. Seems like there is a bug in the firmware? Anyone know if this is a known issue?
The sporadic dns behaviour doesn't seem as bad today, but pages do still feel like they are taking longer to resolve than they should.
Yeah, I have tried changing it on the router side but it causes the Internet to completely stop working.
I've set the DNS on my devices to Google and it seems to have helped a bit. Still seeing slow page loading but it's tolerable.
I've been having this issue with my CGN3ACSMR
I've been experiencing this problem with my internet. It disconnects constantly and can never go a day without disconnecting, sometimes it stays disconnected and doesn't come back up. I've tried alot of things (replaced the surge protector, plugged router directly into the wall, thought maybe it's a wifi problem but same thing with a wired connection aswell, I've also hooked it up in Bridge mode and connected it through a R7000 modem) but still no luck, keeps disconnecting. Decided that I need some help from the community in figuring this out as it's very frustrating.
Here's what DOCWAN says:
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||38596000||ATDMA - 64QAM||35.180||5||3200000|
|2||23700000||ATDMA - 64QAM||33.750||7||6400000|
|3||30596000||ATDMA - 64QAM||33.750||6||6400000|
Your downstream signal levels are high, signal to noise is good. The upstream signal levels are low. Usually the downstream is at or around 0 dBmV with a signal to noise ratio in the 36 to 40 dB range, and the upstream is in the 36 to 40 dBmV range. Are you in an apartment, condo, highrise, etc, etc, by any chance?
1. Are you running more than one Rogers device, ie, Internet modem, Cable Box, Home Phone?
2. Can you check where the cable enters the house and see if there is a "powered" inline amplifier installed that connects to all of the other devices. If there is one, that would explain the high downstream levels. The old style amps amplify everything and cause packet loss. The new amps have a non-amped port which is used for VOIP devices and the Internet modem.
Edit: If there is no power brick attached, you would have a non-powered multi-port splitter if there is more than one Rogers box in the house. That would drop the power levels for every attached device, and if that is what you have, its interesting that your power levels are still as high as they are.
Actually signal level should be as follows
TX :35 to 51dBmV
RX: -10 to 10
SNR: over 25
You can pull these from your modem web page under Status | DOCSIS WAN and use attenuators to adjust the numbers