Modem is showing connected but no internet access

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I Plan to Stick Around
Posts: 144

Re: Modem is showing connected but no internet access

Not seeing much communication here.
If not resolved, have you tried another computer or cell phone?
I've Been Here Awhile
Posts: 2

Re: Modem is showing connected but no internet access

The last few weeks - once or twice a day - we lose connection to all devices in the house for about a minute or two - and then it goes back. During that time all devices show as connected - the modem is flashing properly as if it is working - but nothing is working. Happens every day at least once - sometimes in middle of day and sometimes late at night. Frustrating as we lose zoom connection - or a whatsapp call etc. I am paying for 500 service - with Hitron modem - so top of line - but lately the service is awful. Rogers tech support noticed there is congested node in my area - so said will create ticket - but does anyone think that is the issue?