Re: Modem is showing connected but no internet access
The last few weeks - once or twice a day - we lose connection to all devices in the house for about a minute or two - and then it goes back. During that time all devices show as connected - the modem is flashing properly as if it is working - but nothing is working. Happens every day at least once - sometimes in middle of day and sometimes late at night. Frustrating as we lose zoom connection - or a whatsapp call etc. I am paying for 500 service - with Hitron modem - so top of line - but lately the service is awful. Rogers tech support noticed there is congested node in my area - so said will create ticket - but does anyone think that is the issue?
A warm welcome to our community forums and what an awesome first post (love the creative touch!). 🙂
I understand that you haven't been too thrilled about your service recently. I totally get it--internet disruptions can be super inconvenient, to say the least. Is your service still down? If so, we'd really like to help!
Please send us a Private Message @CommunityHelps so we may have a closer look into this for you to see what is causing the issue. For more information on how our Private Messaging system works, please check out our blog.