Modem is showing connected but no internet access

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I'm a Trusted Contributor
Posts: 695

Re: Modem is showing connected but no internet access

I had the same problem last night. I think it was a Rogers problems. For the 20 minutes or so that I could connect I googled Rogers internet outage and noted that much of southern Ontario and Eastern Ontario (Ottawa area) were having outage problems.

All seems fine just now.
I Plan to Stick Around
Posts: 8

Re: Modem is showing connected but no internet access

Hello everybody,

 

Since yesterday, I have a strange problem with my Hitron CODA-4582 rogers modem/router. 

If I disconnect from the network and I try to reconnect a device, I have the error message :

 

"Connected, no Internet". I am able to reproduce this issue with a Windows laptop, an android phone, a google chromecast and also using the ethernet cable.

 

Screenshot_20180303-080016.png

 

The other devices that have not been disconnected continue to work while the last connected device is experiencing network issues.

If I reboot the rogers modem, everything works until I disconnect and try to reconnect a specific device.

 

How can I solve this issue ? I am rebooting my modem many times which is really annoying.

 

Thanks for your help,

 

Cheers,

 

Bertrand

I Plan to Stick Around
Posts: 8

Re: Modem is showing connected but no internet access

Hi,

 

The problem affects only certain devices at a time, the other ones work fine. So I suspect the problem is coming from the router and not the modem.

 

Right now, I can use the internet on the laptop I am using to reply your message, while my android phone does not have access to the internet (both devices are connected to the same WIFI).

 

Yesterday was the other way around : my smartphone was working fine while my laptop was connected but no access to the internet. 

 

I tried rebooting the devices without any success. Rebooting the rogers modem/router fixes the issue temporarily.

 

Cheers,

 

Bertrand

I Plan to Stick Around
Posts: 144

Re: Modem is showing connected but no internet access

Is the"no access"via a browser?
Indicating it does contract initially, suggests the problem is the browser.
If so, try clearing the browser's cache and history or try another browser.
I think you are just using the rogers modem (which has a wireless router) but if you have 2 separate devices, there may be a separate problem.
I Plan to Stick Around
Posts: 144

Re: Modem is showing connected but no internet access

Rogers has a networkaid site to help you determine if there is a problem in your area.

Unfortunately, it doesn't show history so only useful at the time of the problem.

I Plan to Stick Around
Posts: 144

Re: Modem is showing connected but no internet access

As i indicated last year, first approach is to contact rogers tech support, as it may be a local outage. See my recent post (a few minutes ago) re NetworkAid. There is also an outage site which includes Rogers outages that might be helpful, if Rogers disavows.
I Plan to Stick Around
Posts: 8

Re: Modem is showing connected but no internet access

Hello everybody,

 

Thanks for your replies. I was reading online about similar issues with different brands of routers. Could it be an issue with the MAC table entry ?

 

I am able to reproduce this test :  I reboot the CODA-4582 rogers modem and I am able to connect with all of my devices (laptops, smartphones ... no issue to use any apps or browser). I turn off the wifi on my smartphone and try to reconnect and I always get "connected no internet" when I try to rejoin the wifi network.

So this is definitively a problem that can be reproduced.

 

Any suggestions ?

 

Cheers,

 

Bertrand

I Plan to Stick Around
Posts: 144

Re: Modem is showing connected but no internet access

Same result with 2.4 and 5G?
Same result with another smartphone?
Same result after resetting the modem?
I Plan to Stick Around
Posts: 8

Re: Modem is showing connected but no internet access

Hello,

I get the same results on both 2.4 and 5G. I am able to reproduce the same results on 2 android smartphones, on a Windows 7 laptop and on a linux (ubuntu) laptop.

I will try resetting the modem.

Cheers,

I Plan to Stick Around
Posts: 8

Re: Modem is showing connected but no internet access

I did a factory reset of the modem but I still have the same issue.

Cheers,