Modem Firmware

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I'm a Regular
Posts: 99

Modem Firmware

Can anyone tell me where to get firmware update for the Cisco DPC3825 DOCSIS 3.0 Gateway and please don't tell me on cisco site because I know that but couldn't find it on there?  I hope someone could because not even the people who work at Cisco couldn't tell me.     Smiley LOL

 

Also I just recently upgraded to higher speeds 28mbps, I had a Motorola SB5100 modem I am getting faster speeds now with the Cisco modem but higher ping with Cisco.

 

Here I'll show you.    Motorola SB5100 ------->  https://www.speedtest.net/result/2016656516.png

                                     Cisco DPC 3825 --------> http://www.speedtest.net/result/2025734966.png

 

I'm know expert clearly but I would think with my new upgrade in speeds I should be getting lower ping not higher then my old 10mbps speeds.

 

 

***edited labels***

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Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: Modem Firmware

Hello Jayzino,

 

As the modem are managed by Rogers any firmware updates will automatically be pushed to the modem when they become available.

 

Thanks,

 

RogersAndrewNP

I've Been Around
Posts: 1

Re: Modem Firmware

Will rogers sand any firmware updates directly to the modem, or do we have to periodically check to see if firmware updates are available?

 

Thanks

Moderator
Moderator
Posts: 1,461

Re: Modem Firmware

 

Hello, @dvlasman

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your query in the Community. As indicated in the Message 2 above, your modem will automatically receive the firmware updates. You are welcome to send us a private message at @CommunityHelps in case your modem is stuck on a previous firmware version. Our private messaging system is explained in this blog.

 

You can find the current production firmware versions for the Hitron CGN and CODA series in the Feedback firmware trial thread. 

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 2

Re: Modem Firmware

Just replaced my dead Hiltron CGN with the same one and noticed that the firmware is 4.5.8.33 (July 22, 2017). Any idea how I can get the latest installed?

Resident Expert
Resident Expert
Posts: 6,020

Re: Modem Firmware

@pfrazao99 reboot the modem.  Pull the power plug from the wall socket, wait 10 to 15 seconds and plug it back in to force a restart/reboot.  Check the firmware version after the reboot.  If that doesn't work, you can call tech support and ask the CSR to put the modem on the update list.  Perhaps the CSR can push the updated version to your modem as you're speaking with him or her.  There is also a good chance that the firmware would be updated overnight anyways, but, you can always call and chat with tech support to speed up the process. 



I've Been Here Awhile
Posts: 2

Re: Modem Firmware

thanks. Just tried this, but same result. I will wait until tomorrow and see what happens