Hey guys, I had home phone service installed a week ago, they put a moca filter on my main drop and the home phone modem. However no moca filter was installed on my CGNM 3552, which is on the same splitter as the STB's. Does the modem require a Moca filter? It's on a two way spillter that splits with one of the STB's. I don't think the installer saw it because it's upstairs away from the utility room. If it needs a moca filter how do I get one from Rogers?
I dont know why some of the installers do it this way.
I think that normally yes you should have one there.. to keep it OUT of the loop of the MOCA network.
But there is a much simplier way of doing this normally (unless that 2nd splitter, is like way far away from the spot where it comes in)
Better way to do it, is the incoming line, split it first (3 way in this case). Modem and home phone run off of the splitter.. THEN off the 3rd, a MOCA filter there, and another splitter for all the TVs.
Then this way, all the devices after the filter are TV only and segrigated.
While technically -9 within spec.. its BARELY (+/-) 10 is the limit.
Your signal is way low, and likely where your speed issues may be steming from.
I would call back and ask to escalate it.
Or try contacting @CommunityHelps, they may be able to set up a tech visit for you.