There should be more than those downstream and upstream as well.
Can you post anything else that shows up on that screen?
What is showing there.. while not completely out of spec.. there is a ton of jump up and down on them +4 to -5.. and even a 12+
There may be something with the signal.
When doing your speed test, Always do wired. As there can be many other factors with wireless which can effect things and slow it down.
Make sure if your using speedtest.net, use the Rogers or Telus as the end server. Its the closest to the source, so should give the most true. As you start going to other networks.. your never going to potentially get your MAX the further you go out. But this should prove the line is capable.
Though on the wired note. Make sure that your card is capable.
If a laptop, there is a ton of them which only put in 10/100 cards, so you would never get over 100 then anyways.
@Method187 call tech support and ask the CSR to run a signal check on the modem. Your downstream DOCSIS 3.0 signal level are all over the place, and some of them are ridiculously high. They should all be clustered around 0 dBmV. Usually when the downstream hits 10 dBmV, Rogers will dispatch a tech. In theory those signal levels are all within spec. The modem's signal range is from +15 dBmV down to -15 dBmV, but, in practice, customers usually see issues when the levels hit somewhere in the +/- 7/8 dBmV range.
You need a tech to sort out the signal level problem and get those levels back down to where they belong. If you have any other services, cable tv and/or Home Phone, let the CSR know if you're having any problems with those services, if any.
In terms of the event log, the big issues there are the Sync Timing and MDD timeout. Sometimes the MDD timeout will result in a reboot, and sometimes there isn't any effect noticed at all. It all depends on the operating state of the modem when that happens, either the MDD data isn't necessarily required as it might match what the modem currently holds, or, there is a change to the MDD data and what the modem currently holds isn't correct, so you end up with a modem reboot which forces it to reregister with the CMTS, download the config file and MDD data, after which it will continue to operate.
Out of curiosity, are you in an apartment/condo/highrise type of building? Just wondering why the downstream levels are so high? Its typical to see higher downstream levels in those types of buildings, so, just curious at this point. If not, I wonder if you happen to have an amplifier somewhere in your cable system?
I've asked @CommunityHelps to modify your last post or delete it completely as it contains your modem's mac address. For your own security and privacy, the modem's MAC address and IP address shouldn't be left out in an open forum such as this.
Do you have the white CODA-4582 modem, or one of the black Hitron CGN3xxx modems, or the new IPTV service which comes with the Arris XB6 modem? For the CGN3 modems, the exact model can be seen at the back of the modem, indicated on the product sticker.
Ok, in that case the modem isn't using the DOCSIS 3.0 signal levels as indicated in your post. Its using the DOCSIS 3.1 OFDM channel, unless the signal level is so bad that the modem has switched over to the DOCSIS 3.0 downstream channels. If you look at the front of the modem, the downstream LED should be a light blue in colour. Its actually supposed to be magenta. If you log into the modem and go back to the signal levels tab, the OFDM section of that table should show one downstream channel as being active. When you post any data from that table, can you post that entire lower table, from the Downstream Overview, all the way down to the bottom of the OFDM/OFDMA Overview.
Edit: looking at your first data post, you added the OFDM section, so, yup, the modem is using DOCSIS 3.1 for the downstream path.
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