I'm having an issue with my connection when I'm on my Xbox online. I've never had an issue for the past 5 years until now. My internet will cut out for about 10 seconds every 20 minutes or so causing me to get disconnected from my online game. I've tried using the Xbox on wifi and through a Ethernet cable and it happens on both. Its very frustrating. Last time it did this I quickly checked my phone and it too disconnected briefly so I know it's not the xbox. Tried everything I can think of and no luck. Not made any changes or added any new devices either. Does anyone know what the issue could be?
@Blueboy1980, can you log into your modem, navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post. The copy and paste process will paste in the text contents of the tables, so you don't have to use a screen capture. Those tables are the signal levels and signal to noise ratios which will be worth having a look at.
We have problem wtih WII U. When kids play Mario Kart online, most of the times, it will disconnect with some error message. It just kicks your out of the game you were playing. When I checked the error message, found out that lots of people have the same issue. As per Ninetendo it was not their issue, they blame my router.