Latest Modem Firmware

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Moderator
Moderator
Posts: 1,756

Re: Latest Modem Firmware

Hello, @falcios.

 

It's always good to be running the latest firmware; I appreciate your query. What firmware version is your modem running? If it is on 2.0.10.36T6, then that is the last version deployed network-wide. We do have a newer version, 7.1.1.30, it's deployment being done in small batches. We don't have estimated time, but all the CODA-4582s will eventually get the 7 dot version. 

 

Thank you for your patience and understanding!

 

Cheers,
RogersMoin

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I Plan to Stick Around
Posts: 49

Re: Latest Modem Firmware

Thanks RogersMoin for your response.

 

My modem is currently at 2.0.10.36T6.

 

The reason I was asking is that my modem keeps dropping connection and I have to unplug it and plug it back in, several times a day. I opened a ticket with support and they informed me that they don't see any issues at their end.

 

A few years I was having issues with another modem and it was reporting astronomical download usage. I was not using all that data and I couldn't convince Rogers support otherwise. 3 months of going back and forth with support trying to solve the problem. I found a network person and they upgraded the software and the issue was resolved. 

 

I just checked the modem and the software wasn't updated with the new version. If it is not a glaring issue it seems that the escalation team won't upgrade the software, even then it's not the first thing they attempt to try.

I don't want to go through another 3 months of issue trying to get it resolved.

 

How can I get the latest version installed? Can you help with this?

Thanks in advance.

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Moderator
Moderator
Posts: 1,756

Re: Latest Modem Firmware

You're most welcome, @falcios. At the moment, we can't install the 7 dot version on request. It will get automatically deployed. I appreciate you reaching out to us in private messages; we can troubleshoot the dropped connection issue there. 

 

Cheers,

RogersMoin

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I'm a Reliable Contributor
Posts: 372

Re: Latest Modem Firmware

(This post has been merged to this thread)

 

XB6 Modem Firmware Thread

 

I recall seeing a firmware thread for the new modem and can't seem to find it now.  Did it get moved?  Perhaps we can make it into a sticky so that people can find this easily.

 

BTW, what is the latest firmware version for this modem and when did it get rolled out?

 

Thanks

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Resident Expert
Resident Expert
Posts: 847

Re: Latest Modem Firmware


@Alex4161 wrote:

(This post has been merged to this thread)

 

XB6 Modem Firmware Thread

 

I recall seeing a firmware thread for the new modem and can't seem to find it now.  Did it get moved?  Perhaps we can make it into a sticky so that people can find this easily.

 

BTW, what is the latest firmware version for this modem and when did it get rolled out?

 

Thanks


For the XB6, there is this thread in the Ignite TV section.  @RogersGordon  said that they will be rolling out a new version of firmware for the Techniocolor XB6 over the next few weeks but I don't know what that version number is.

 

Is there any particular problem that you are expecting a fix for?



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I've Been Here Awhile
Posts: 4

Re: Latest Modem Firmware

I've owned my CODA-4582 for almost 6 months with firmware 7.1.1.30. I've had a lot of issues, Rogers has had a tech out to my home twice. I just posted a thread about my issues here: https://communityforums.rogers.com/t5/Internet/Gigabite-Rogers-Docsis-report-Should-I-have-more-than...