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Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

josephy
I'm here a lot

Hi, I moved to an area in North York, ON, where the only real option for internet is Rogers cable.

 

I've noticed rubber banding and latency spikes (and more rarely, some packet loss) ONLY while paying games connected over ethernet. Streaming is fine, signal strength seem fine.

 

Yesterday, I was playing Steam games while on Discord with friends, and usually, we are playing on Valorant (two computers at the same time). The issue seems more pronounced and frequent if we are uploading/streaming at the same time.

 

According to this thread (https://communityforums.rogers.com/t5/Archived-Posts/Experiencing-Issues-when-Gaming-or-Streaming-RE...) I should send a PM to @CommunityHelps but that I shouldn't expect a response... so trying to see if anyone has had these issues and has resolved it.

 

1) My traceroute to Valorant servers as per Riot Support (192.207.0.1, https://support-valorant.riotgames.com/hc/en-us/articles/360047225674-How-to-Use-Tracert-to-Obtain-N...😞

C:\>tracert 192.207.0.1

Tracing route to 192.207.0.1 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 10.0.0.1
2 11 ms 15 ms 14 ms 99.240.198.1
3 9 ms 14 ms 12 ms 8080-dgw01.ym.rmgt.net.rogers.com [69.63.254.249]
4 12 ms 11 ms 13 ms unallocated-static.rogers.com [72.139.136.98]
5 25 ms 25 ms 25 ms 209.148.237.21
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

2) Modem levels:

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
7
8
9
10
2
3
4
5
6
1
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
0
33
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
 
Locked
591000000
597000000
603000000
609000000
849000000
855000000
861000000
579000000
585000000
279000000
615000000
621000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
675000000
681000000
687000000
693000000
699000000
705000000
711000000
717000000
723000000
825000000
831000000
837000000
843000000
 
352800000
40.366287
40.366287
40.366287
38.983261
38.605377
38.983261
38.983261
40.946209
40.366287
40.366287
38.983261
40.946209
40.366287
40.366287
38.983261
40.366287
40.366287
40.366287
38.983261
38.983261
40.366287
38.983261
40.366287
40.366287
38.983261
40.366287
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
 
41.49 dB
8.599998
8.900002
8.900002
8.599998
10.599998
10.400002
10.400002
8.000000
8.400002
5.699997
8.599998
8.900002
8.500000
8.300003
8.099998
7.699997
8.000000
8.099998
8.199997
8.199997
8.199997
8.300003
8.400002
8.599998
8.500000
8.300003
7.900002
7.599998
10.599998
10.800003
10.800003
10.699997
 
7.099998 dBmV
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
 
OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
1
2
3
4
Locked
Locked
Locked
Locked
32300000
38700000
21100000
25900000
5120 KSym/sec
5120 KSym/sec
2560 KSym/sec
5120 KSym/sec
37.770599
37.770599
36.510300
37.770599
64QAM
64QAM
64QAM
64QAM
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_TDMA_ATDMA
US_TYPE_ATDMA

 

Is there anything I can try? Or am I stuck with not being able to play competitive games until I move out?

 

***Edited Labels***

 

9 REPLIES 9

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

josephy
I'm here a lot

Oh also, my modem is not going through any splitters. I've tried a few combinations of splitting across four coax outlets. Nothing different other than decreasing downstream power levels by 3dBmV and increasing upstream by 3dBmV).

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

RogersRahul
Retired Moderator
Retired Moderator

Greetings @josephy,

 

Thank you for posting your concern in the Rogers Community Forums!

 

We definitely understand how frustrating the gaming experience has been for you. We have received your PM and will be happy to continue assisting you there. 

Thank you,
RogersRahul

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

josephy
I'm here a lot

Hi, because I'm required to authenticate myself via the secure link which expires in 30 minutes, I haven't been able to get help still. But I think I'm on to something.

 

My issues only happen when there's a lot of different types of traffic (e.g. synchronizing my Lightroom library or streaming out (i.e. upload traffic) from multiple devices.

 

I think the modem I have, the Arris XB7, might be susceptible to the Puma bufferbloat issue.

 

I read that the Technicolor XB7 is not affected by this. Does anyone else have an Arris XB7 modem and doesn't have issues with http://www.dslreports.com/tools/puma6?

 

I'm reading an anecdote from someone on Reddit who went to a Technicolor XB7 modem and finds the internet great. https://www.reddit.com/r/Rogers/comments/l8y6hw/the_new_ignite_wifi_gateway_modem_xb7_is_great/

 

 

puma6.png

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

therocking
I've been here awhile

Hey @josephy , I got the XB7 with the puma chip set too just recently. I was wondering if you still had the same issue? Because I keep getting request time out too to the valorant IP server ( found this thread while checking why I got request time out while pinging the Valorant servers). Did you ever solve your issue by switching modem?

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

therocking
I've been here awhile

Hey there,

 

To answer some of the obvious questions I would get:

1) I'm on ethernet

2) I'm using a R7800 nighthawk which works fine with videotron when I go to see my family in Montreal.

3) I'm using a XB7 in bridge mode

4) I have the 1.5gb down and 50 up

 

After multiple rounds of testing, it may seems that I'm affected by the bufferload issue from the Puma chipset (my XB7 modem is the puma chipset one)  using this link , I was able to see the following result.

 

Also, I did some tracert tests using the Valorant servers. All of them (EU, NA, SEA) all end up in "Request time out" or "net unreachable". This also happened sometimes with Reddit servers, Apex servers, and a few other big games / websites out there. Although it is most prominent with Valorant. FYI this did not used to happen when I first registered with Ignite a few years ago

The measurements were mostly failing the packets 1/4 times (red appearing in the graph 1 out of 4 times). Here's also a `tracert 192.207.0.1` (valorant server):

```
1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 14 ms 18 ms cpec0a0bb4b5893-cma84e3fd01fc0.cpe.net.cable.rogers.com [99.231.172.1]
3 12 ms 11 ms 13 ms 24.156.142.41
4 19 ms 15 ms 17 ms 209.148.238.234
5 25 ms 50 ms 22 ms 209.148.237.21
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
```

that was yesterday at around midnight. I was getting a lot of ping spike (with no data packet loss either). Just random spike from 20-30 all the way to 600 for a couple seconds.

I ran it just now and got:
```
1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 16 ms 15 ms cpec0a0bb4b5893-cma84e3fd01fc0.cpe.net.cable.rogers.com [99.231.172.1]
3 15 ms 13 ms 14 ms 24.156.142.41
4 13 ms 17 ms 15 ms 209.148.238.234
5 29 ms 25 ms 27 ms 209.148.237.21
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * eqix-ch2.chi01.riotdirect.net [208.115.136.235] reports: Destination net unreachable.
```

Could this then be an issue with the route between Rogers and Riot Game? FWIW, I don't get this issue when I use my PC at my parents back in Montreal who runs on Videotron network.

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

Hi
I recently switched from Bell to Rogers Wifi. I had a 100 mbps download and 20 mbps upload speed package with Bell and it used to give me 0 packet loss and 25 ping but after i switched to rogers 1.5 gbps package i am facing a packet loss issue while playing valorant on my laptop. I am getting around 40-60 ping and around 30-40 packets loss in 1/2 hour. I call rogers and the agent changed the wire but the issue is still going on. I tried playing on my friends laptop but its the same issue. I tried changing dns and switching to ethernet but it’s does nothing.
BTW i reside near castlemore and Highway 50 in brampton.
Thank You

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

therocking
I've been here awhile

I don't work for Rogers so I'm not really sure. Packet loss issue probably stems from other factors than mine since I don't get any packet loss issues. I'm facing randomly high ping and time outs even on cable ethernet. I suggest to either 1) Try another modem 2) Get a router and put the modem in bridge mode.

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

Greetings @Navjot97!

 

Are you only experiencing these issues while playing Valorant or does this issue affect every game you play?

 

Regards,

RogersCorey

Re: Lags during gaming only, especially at peak hours - but VoIP (Discord) is fine

Not the OP you're replying to, but I'm also experiencing packet loss seemingly only with RIOT games (Valorant, League). Not sure what the issue is but it makes the games unplayable with packet loss every 15-20 seconds. my ping is also 10-15 ms higher than when I was with Start.ca, with whom I never experienced packet loss. Currently averaging around 45-50 ping vs the older 30-35 I used to get.

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