Keeping Rogers Email While Migrating to Ignite Platform?

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rellim68
I Plan to Stick Around
Posts: 10

Keeping Rogers Email While Migrating to Ignite Platform?

Do I get to keep my current rogers email address when switching from my current rogers package to a comparable rogers ignite package

 

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57
Resident Expert
Resident Expert
Posts: 4,082

Re: Keeping Rogers Email While Migrating to Ignite Platform?

Yes. You would only lose it if you left Rogers and even then there are workarounds like having a friend or relative with Rogers.



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57
Resident Expert
Resident Expert
Posts: 4,082

Re: Keeping Rogers Email While Migrating to Ignite Platform?

Yes. You would only lose it if you left Rogers and even then there are workarounds like having a friend or relative with Rogers.



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rellim68
I Plan to Stick Around
Posts: 10

Re: Keeping Rogers Email While Migrating to Ignite Platform?

Many thanks,
Pauly
Resident Expert
Resident Expert
Posts: 2,853

Re: Keeping Rogers Email While Migrating to Ignite Platform?

Sorry, just wanted to clarify something from your initial question

You wrote "witching from my current rogers package to a comparable rogers ignite package"

current Rogers what package? Rogers is the company, did u mean rogers internet package to comparable rogers ignite internet package?


toolcubed
I'm a Reliable Contributor
Posts: 448

Re: Keeping Rogers Email While Migrating to Ignite Platform?

@rellim68 , make sure you get a Rogers agent (e.g. Rogers Concierge) to add a note to your Ignite account and to the Ignite work order that says to migrate your email address(s).  I was migrated to Ignite on Saturday and they forgot to migrate my @Rogers.com addresses.  I didn't notice anything wrong at first until I noticed that I wasn't receiving any email after a day or so, and I wasn't able to send any email.  I called tech support and they confirmed that my emails weren't migrated.  Luckily it only took them ~20 minutes to fix.  Hopefully your migration goes smoothly and they transfer your email addresses to the new platform during the actual migration process as expected.

rellim68
I Plan to Stick Around
Posts: 10

Re: Keeping Rogers Email While Migrating to Ignite Platform?

Good to know , thanks

rellim68
I Plan to Stick Around
Posts: 10

Re: Keeping Rogers Email While Migrating to Ignite Platform?

yes,  I have a internet/TV/home phone bundle with them now