Ipv4 not working

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Resident Expert
Resident Expert
Posts: 6,872

Re: Ipv4 not working

Now the question is, who fixed what?



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I Plan to Stick Around
Posts: 17

Re: Ipv4 not working

I bet any money it was you guys lol
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I've Been Here Awhile
Posts: 2

Re: Ipv4 not working

Ya all try factory resetting the mdm, I have been getting people back on facing such issues, e.g. they can go to google, facebook and youtube but nothing else, factory reset typically has resolved it each and every case so far for me. 

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I'm a Senior Advisor
Posts: 2,154

Re: Ipv4 not working

Thanks to @Datalink and @RogersDave for putting so much effort into trying to figure out and explain this to us. The suggestion to reset my modem, I generally avoid, because I always end up forgetting what the password was (it is a multicharacter one - not the usual password). If I can find the usb that came with that particular modem - really need to mark that usb stick so that I know the correct one.

 

I then have to turn around and reset the wifi password to my preferred SID and password.

 

I have used the back up config file a few times and that has resolved issues sometime, but this current issue in my case was definitely upstream somewhere in the system.  I am not knowledgeable like you two, so I wouldn't even know what a CMT, whatever thing a ma jig is.  But can deal with reading my modem information, and have now learned were to find IPv4 and v6 id's, which I didn't know before.

 

Thanks for all the support - I have been stable for most of the week, and my previous issues on 2.4 has resolved too, no change in the number of modems in the area, or changing of my own channels, it just resolved somehow.

 


And thanks for that test for IPv4 and v6 and the related test site.

 

Bruce

 

Bruce

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I Plan to Stick Around
Posts: 17

Re: Ipv4 not working

So it happend again guys lost IPv4 connectivity please help 😞
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I've Been Here Awhile
Posts: 3

Re: Ipv4 not working

Random IPv4 connectivity on CODA-4582U

 

Router is not consistent, some PCs work, other don't ( no IPv4 connectivity). Called support they reset ip forwarding but still have problems. Currently all phones on wifi works but none of my windows (7 or 10) work.
SW ver is 2.0.10.28T2

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I've Been Here Awhile
Posts: 3

Re: Ipv4 not working

How was it fixed?
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Resident Expert
Resident Expert
Posts: 1,111

Re: Ipv4 not working


@Eagle64 wrote:
How was it fixed?

@Eagle64 Have you tried to reboot the gateway? 

unplug for 2 minute then plug it back in. If that doesn't work you can try a factory reset, but you will have to set everything back up, including Wifi and passwords. 

 

To factory reset you need to press the reset button on the back of the modem down for 15 seconds then release, the modem will reboot.

 

 



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I've Been Here Awhile
Posts: 3

Re: Ipv4 not working

Yes all this was done.
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Retired Moderator
Retired Moderator
Posts: 390

Re: Ipv4 not working

Hey @Eagle64,

 

Welcome to the Rogers Community Forum!

 

My brother was facing a similar issue while gaming, so I know first hand how annoying that can be to deal with Smiley Frustrated. Hopefully since your last post, you've managed to resolve this problem.

 

In your OP,  you mentioned you phoned in and had the IP forwarding reset. Can you clarify what exactly was done by the rep?

 

What you can also try to do is to disable IPV6 altogether to see if that fixes your problem. From past posts, it seems that has helped majority of our users, including my brother ;). 

 

  1. Login to Modem (I'm assuming you know how to do this already Smiley Wink)
  2. Click on the "Basic" tab on the top of the page.
  3. Select "Gateway Function".
  4. Next to "Router Mode" change it to "IPv4" instead of "Dual" or "IPv6" which is the default.

Hopefully that helps. Please keep us posted! Thanks @gp-se for your continued support and input. 

 

Cheers,

RogersCilio