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Internet stops working at 9pm

matt2182
I Plan to Stick Around

Hello, Posting this from my cell because my Internet is not working. Can someone tell me with any certainty what is going on in Belmont, ON - N0L1B0 with the Internet, every night at 9pm it just ceases to work. I've heard various different reasons every time I call or chat with tech support, including that they are putting in new infrastructure.

 

 

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22 REPLIES 22

Re: Internet stops working at 9pm

matt2182
I Plan to Stick Around
Got a phone call today telling me my Internet was fixed! I guess fixed means 50-100% packet loss with 2000+ms ping and 40-60mg of jitter!

Then I got to spend an hour and a half on tech support with rogers trying to get them to escalate this issue. What a grand Friday night!

Just like clockwork 9pm every night!

Re: Internet stops working at 9pm

karmn
I Plan to Stick Around

8 PM, even on Sundays..  here we go again.

Re: Internet stops working at 9pm

matt2182
I Plan to Stick Around
Call tech support again and force them to escalate it, no matter how long you have to wait on hold. After my last call and being on hold for over an hour my Internet speeds seem to have gone back to normal (knock on wood)

Re: Internet stops working at 9pm

karmn
I Plan to Stick Around
Thanks for the advice. 10:30PM now and i've lost connectivity 6 times in the last 2 hours.

Re: Internet stops working at 9pm

Canehdien
I've Been Here Awhile

Internet connection issues every night at around 7pm to 9pm

 

It seems almost every night my internet slows to nearly nothing.  It happends between 7pm and 9pm which happends to be when I need it most.

 

We have had our modem changed, and our signal is fine.  It effects both Wired and WiFi.

 

I normally can't reach internet speeds tests sites, or when I can it ends up failing because of the issue.

 

The following are traces I have run while the issue is occuring, and after.

 

During issue:

 

 

Tracing route to google.ca [209.148.199.25]
over a maximum of 30 hops:
 
  1     4 ms     3 ms     3 ms  192.168.0.1
  2    22 ms    13 ms    11 ms  99.241.112.1
  3  2067 ms  2123 ms  2643 ms  67.231.222.193
  4     *     2500 ms  2206 ms  209.148.230.177
  5     *     2176 ms  2212 ms  24.156.157.82
  6     *        *     1767 ms  209.148.199.25

Trace complete.

 

After issue:

 

Tracing route to google.ca [209.148.199.25]
over a maximum of 30 hops:
 
  1    11 ms     5 ms    29 ms  192.168.0.1
  2    13 ms    22 ms    15 ms  99.241.112.1
  3    17 ms    17 ms    14 ms  67.231.222.193
  4    21 ms    22 ms    15 ms  209.148.230.177
  5    32 ms    47 ms    45 ms  24.156.157.82
  6    25 ms    49 ms    20 ms  209.148.199.25
 
Trace complete.

Is there anything I can do?  It looks to be an issue between 99.241.112.1 and 67.231.222.193 which are both owned by rogers.