Internet stops working at 9pm

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matt2182
I Plan to Stick Around
Posts: 11

Internet stops working at 9pm

Hello, Posting this from my cell because my Internet is not working. Can someone tell me with any certainty what is going on in Belmont, ON - N0L1B0 with the Internet, every night at 9pm it just ceases to work. I've heard various different reasons every time I call or chat with tech support, including that they are putting in new infrastructure.

 

 

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RogersCilio
Retired Moderator
Retired Moderator
Posts: 390

Re: Internet stops working at 9pm

Good Evening @matt2182,

 

Sorry to hear you are having on going issue with the Internet service.  At this time there are no reported outages in the London Region.  

 

We would need access to your account in order to take a deeper look.  Please reach out to @CommunityHelps so we can address this problem.

 

If you're not sure how to send a PM, here's how.


Cheers,

RogersCilio

matt2182
I Plan to Stick Around
Posts: 11

Re: Internet stops working at 9pm

Hi RogersCilo, it's not really a outage, it just happens from 9pm to sometime before I get up at 6 am. I'll shoot you guys a direct pm. I'm just trying to find out if there is any actual work going on to increase capacity in Belmont.
Gdkitty
Resident Expert
Resident Expert
Posts: 14,287

Re: Internet stops working at 9pm

Ontop of rogers looking into it.. just a few questions for you.


Is this a house or a an apartment?

Just wondering if its a case of interfearance, once others are there and going online.


The other end, which might be why/what mantenance is needed..
Is that there is an issue with line, equipment, etc in the area.
That under regular load..its not too bad... but when you start to get into prime time?
EVERYONE in the area is on, there is a heavy load on the lines.. and thats where the failure starts to show.
(I had similar, only effected TV, but every night from 8-11 ish, prime time, the signal would go to pot)


If you are able to log into your rogers modem, and provide the signal levels, that would be a good start to see  where a problem might stem from.
If you are able to do it at a GOOD time, as well as durring the outage time.



matt2182
I Plan to Stick Around
Posts: 11

Re: Internet stops working at 9pm

Hello, it is a house. Here are the results for a good time

 

DOCSIS Overview
Network Access Permitted
DHCP Lease Time 😧 06 H: 20 M: 03 S: 34
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 657000000 256QAM -7.700 83 36.610
2 591000000 256QAM -5.600 73 37.636
3 597000000 256QAM -6.300 74 37.636
4 603000000 256QAM -6.000 75 37.356
5 609000000 256QAM -6.500 76 37.356
6 615000000 256QAM -6.400 77 37.356
7 621000000 256QAM -6.600 78 37.356
8 633000000 256QAM -7.200 79 36.610
9 639000000 256QAM -7.300 80 36.610
10 645000000 256QAM -7.900 81 36.387
11 651000000 256QAM -7.400 82 36.610
12 663000000 256QAM -7.900 84 36.610
13 669000000 256QAM -7.700 85 36.387
14 675000000 256QAM -8.600 86 35.780
15 681000000 256QAM -8.300 87 36.387
16 687000000 256QAM -8.500 88 36.387
17 693000000 256QAM -9.100 89 36.387
18 699000000 256QAM -9.000 90 35.780
19 705000000 256QAM -9.300 91 35.595
20 711000000 256QAM -9.700 92 35.780
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 37.500 2 6400000
2 23700000 ATDMA - 64QAM 37.750 3 6400000
3 38596000 ATDMA - 64QAM 37.750 1 3200000

 

This is the speed with a 250/20 account.

http://www.speedtest.net/my-result/5508598232

http://www.speedtest.net/my-result/5508600299

 

ping

http://www.pingtest.net][IMG]http://www.pingtest.net/result/149480083.png

 

Ill update it with the bad results tonight

matt2182
I Plan to Stick Around
Posts: 11

Re: Internet stops working at 9pm

It is a house, here is a report from a "good" time. Its a 250/20 account

 

DOCSIS Overview
Network Access Permitted
DHCP Lease Time 😧 06 H: 20 M: 03 S: 34
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 657000000 256QAM -7.700 83 36.610
2 591000000 256QAM -5.600 73 37.636
3 597000000 256QAM -6.300 74 37.636
4 603000000 256QAM -6.000 75 37.356
5 609000000 256QAM -6.500 76 37.356
6 615000000 256QAM -6.400 77 37.356
7 621000000 256QAM -6.600 78 37.356
8 633000000 256QAM -7.200 79 36.610
9 639000000 256QAM -7.300 80 36.610
10 645000000 256QAM -7.900 81 36.387
11 651000000 256QAM -7.400 82 36.610
12 663000000 256QAM -7.900 84 36.610
13 669000000 256QAM -7.700 85 36.387
14 675000000 256QAM -8.600 86 35.780
15 681000000 256QAM -8.300 87 36.387
16 687000000 256QAM -8.500 88 36.387
17 693000000 256QAM -9.100 89 36.387
18 699000000 256QAM -9.000 90 35.780
19 705000000 256QAM -9.300 91 35.595
20 711000000 256QAM -9.700 92 35.780
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 37.500 2 6400000
2 23700000 ATDMA - 64QAM 37.750 3 6400000
3 38596000 ATDMA - 64QAM 37.750 1 3200000

 

speedtest results:

 

http://www.speedtest.net/my-result/5508652661

http://www.speedtest.net/my-result/5508654486

 

ping results:

http://www.pingtest.net/result/149481400.png

matt2182
I Plan to Stick Around
Posts: 11

Re: Internet stops working at 9pm

Ok so the internet stopped working at approx 10:30pm tonight,which should not be peak time. Here is a snapshot from the modem.

DOCSIS Overview
Network Access Permitted

DHCP Lease Time 😧 06 H: 13 M: 56 S: 31
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 657000000 256QAM -6.500 83 36.610
2 591000000 256QAM -4.400 73 37.636
3 597000000 256QAM -4.900 74 37.636
4 603000000 256QAM -4.700 75 37.636
5 609000000 256QAM -5.100 76 37.356
6 615000000 256QAM -5.100 77 37.356
7 621000000 256QAM -5.300 78 37.356
8 633000000 256QAM -5.900 79 37.636
9 639000000 256QAM -6.100 80 36.610
10 645000000 256QAM -6.600 81 36.610
11 651000000 256QAM -6.200 82 37.356
12 663000000 256QAM -6.800 84 36.610
13 669000000 256QAM -6.600 85 36.610
14 675000000 256QAM -7.400 86 36.610
15 681000000 256QAM -7.200 87 36.610
16 687000000 256QAM -7.400 88 36.387
17 693000000 256QAM -7.900 89 36.610
18 699000000 256QAM -7.800 90 36.387
19 705000000 256QAM -8.100 91 35.595
20 711000000 256QAM -8.400 92 36.387
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 37.000 2 6400000
2 23700000 ATDMA - 64QAM 37.250 3 6400000
3 38596000 ATDMA - 64QAM 38.750 1 3200000

Speedtest (which im having great difficulty obtaining);

http://www.speedtest.net/my-result/5509145252

ping test:

http://www.pingtest.net/result/149494197.png
Gdkitty
Resident Expert
Resident Expert
Posts: 14,287

Re: Internet stops working at 9pm

Well.. while they are technically 'within spec'... within spec doesnt quite make for GOOD internet always.

Your signal is WAY too low... and likely the cause of most of your issues.

Insanely low to begin with... when the neibourhood starts boging down.. may be enough for yours to drop alltogether.


I would call them to get them out to fix your signal.

It should be as close to 0 as you can.



matt2182
I Plan to Stick Around
Posts: 11

Re: Internet stops working at 9pm

Well, everytime I call back they wont acknowledge anything. They just keep saying there is interference and that it could take anywhere from days to months to fix which is extremely frustrating! They just keep adding credit to my account which is all fine and dandy, but i would like my internet to work.

 

 

 
 
karmn
I Plan to Stick Around
Posts: 13

Re: Internet stops working at 9pm

I also have this every night... signal strength approx the same as yours as well.

 

Happening right now now... You know, i'm just trying to play a game of LoL after a day at work, but this lagging is like clockwork.  I'll have 5-10 minutes of very good connectivity and great speeds, then D/C for 5 minutes.  It's literally the most infuriating thing.

 

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -10.100 31 37.356
2 363000000 256QAM -7.500 10 37.356
3 369000000 256QAM -7.600 11 37.636
4 375000000 256QAM -7.500 12 37.636
5 381000000 256QAM -7.400 13 38.983
6 387000000 256QAM -7.600 14 37.636
7 393000000 256QAM -7.800 15 37.636
8 399000000 256QAM -7.500 16 37.636
9 405000000 256QAM -7.500 17 38.605
10 411000000 256QAM -7.300 18 37.636
11 417000000 256QAM -7.100 19 38.605
12 423000000 256QAM -6.800 20 38.605
13 429000000 256QAM -6.600 21 38.605
14 435000000 256QAM -6.500 22 37.636
15 441000000 256QAM -6.500 23 37.636
16 447000000 256QAM -6.500 24 38.605
17 555000000 256QAM -9.000 25 37.636
18 561000000 256QAM -9.300 26 37.356
19 567000000 256QAM -9.000 27 37.636
20 573000000 256QAM -9.500 28 37.636
21 579000000 256QAM -9.600 29 37.636
22 585000000 256QAM -9.700 30 37.636
23 357000000 256QAM -7.300 9 37.636
24 597000000 256QAM -10.300 32 37.356
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 49.000 4 6400000
2 23700000 ATDMA - 64QAM 50.000 5 6400000