Internet speeds

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Resident Expert
Resident Expert
Posts: 6,050

Re: Internet speeds

Log into your modem and print off a copy of the downstream and upstream tables.  Hopefully they are still as crazy as what you had previously.  Show that to the team supervisor and see if he has any ideas of how to solve that, specifically the wide range in power levels where they should be constant across the board.



I Plan to Stick Around
Posts: 245

Re: Internet speeds

i have several of them that i have done over the past week sitting on my putter and i mentioned them to him but he is not interested in those results :-(  i ll try again later when he is finished and gives me the final party line as to what the prob is or is not.

I Plan to Stick Around
Posts: 245

Re: Internet speeds

kk accually it is both  one is a senior  rogers tech that i have had before who does the inside but he is out supervising the maintence as he is testing with his computer as they go...

 

i am on my 3rd modem now

 

last time they were here the senior tech and the maintence guy did take my modem out to t he street and tested there and it was at that point of the 4hr visit that it was once again escalated to the matience dept again but so far nothing has changed..

 

my 30+ visits by reg tech and 4 or so senior techs since this has all started has allways been escalted to the maitnce dept because no one can find a prob in house even after a senior tech sat at my computer for over an hour to try and prove that it was my  computer and not rogers that was the problem and he could not find any issues with in house wiring connections or my computer...

 

kk as far as my dowload speeds and uploads go  what i accually get is  30m dl max and 3.0m upload on a 250/20  that is by FTP seassions and torrents...now you would think that getting roughly 10% of what rogers advertises periodically not consestant is not an acceptable connection that i pay what roughly $100.00  per month for   todays average ul/dl is  6.4m and 1.1m   there is an example of some of my speedtests today

 

5/14/2015 7:56 AM EDT 197.31 Mb/s20.00 Mb/s11 msToronto, ON~ 50 miShare
  5/14/2015 7:31 AM EDT 226.99 Mb/s21.07 Mb/s16 msToronto, ON~ 50 mi 
  5/14/2015 7:30 AM EDT 244.94 Mb/s20.97 Mb/s15 msToronto, ON~ 50 mi 
  5/14/2015 7:24 AM EDT 53.16 Mb/s18.85 Mb/s10 msToronto, ON~ 50 mi 
  5/14/2015 5:39 AM EDT 47.08 Mb/s20.14 Mb/s12 msToronto, ON~ 50 mi 
  5/13/2015 11:47 PM EDT 36.72 Mb/s11.22 Mb/s12 msToronto, ON~ 50 mi 
  5/13/2015 3:00 PM EDT 13.05 Mb/s1.71 Mb/s74 msToronto, ON~ 50 mi 
   

 

Resident Expert
Resident Expert
Posts: 13,881

Re: Internet speeds

Well, really all you can base on if you are getting what you pay for, is SPEED TESTS generally.

Any form of transfer.. FTP, torrent, etc.. you are adding too many external factors possibly in it.  FTP, you can be limited by the other persons UPLOAD speed.  (assuming they are close enough there are no other factors in distance/nodes, etc potentially slowing it down a bit).

Torrents are a LITTLE better.. that they can COMBINED between many sources, get closer.
I have hit over 10megaBYTES per second.. which equates to getting 80mbps of my 100mbps connection.
But this also will depend on the file, the seeders, their connections/settings.. the torrent port forwarding settings itself, etc.



I Plan to Stick Around
Posts: 245

Re: Internet speeds

5 oclock and all is quite never did here back from the tech as to what was what i called into rogers and dang guess what the ticket has been closed once again and nothing has been accomplished...apprently the way i got my senior tech visit was not the normal way of getting one so i have put in another request and hopefully this time i will get a call from the tech first like i am supposed to set up the date and time, supposedly i may be able to get more nfo by speaking to the tech on the phone as compared to speakint to a TSR.

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Signal noise ratio (dB)Channel ID
1597000000256QAM5.90038.9832
2591000000256QAM6.00040.3661
3603000000256QAM9.50040.3663
4609000000256QAM9.00040.3664
5615000000256QAM5.50038.6055
6621000000256QAM-0.20037.6366
7633000000256QAM-6.40034.9267
8639000000256QAM-5.50035.5958
9645000000256QAM-4.90035.7809
10651000000256QAM-5.50035.59510
11657000000256QAM-2.80035.59511
12663000000256QAM0.90037.63612
13669000000256QAM5.40037.63637
14675000000256QAM5.90038.98338
15681000000256QAM2.10038.60539
16687000000256QAM-0.10037.63640
17693000000256QAM-2.00036.61041
18699000000256QAM-0.60037.35642
19705000000256QAM-0.70037.35643
20711000000256QAM-2.10036.61044
Upstream Overview
Port IDFrequency (MHz)BandWidthModulation TypeSignal Strength (dBmV)Channel ID
1385960003200000ATDMA43.7501
2237000006400000ATDMA42.2503
3305960006400000ATDMA43.7502

 

Resident Expert
Resident Expert
Posts: 6,050

Re: Internet speeds

Your signal levels haven't improved.  After all is said and done, do you end up with consistent speedtest results that you should expect with your internet plan? 



I Plan to Stick Around
Posts: 245

Re: Internet speeds

:-)   an example of the last few days leading up to my suprize visit

 

 

 

5/14/2015 7:31 AM EDT 226.99 Mb/s 21.07 Mb/s 16 ms Toronto, ON ~ 50 mi
5/14/2015 7:30 AM EDT 244.94 Mb/s 20.97 Mb/s 15 ms Toronto, ON ~ 50 mi
5/14/2015 7:24 AM EDT 53.16 Mb/s 18.85 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 5:39 AM EDT 47.08 Mb/s 20.14 Mb/s 12 ms Toronto, ON ~ 50 mi
5/13/2015 11:47 PM EDT 36.72 Mb/s 11.22 Mb/s 12 ms Toronto, ON ~ 50 mi
5/13/2015 3:00 PM EDT 13.05 Mb/s 1.71 Mb/s 74 ms Toronto, ON ~ 50 mi
5/13/2015 1:53 PM EDT 15.60 Mb/s 2.66 Mb/s 9 ms Toronto, ON ~ 50 mi
5/13/2015 12:41 PM EDT 98.28 Mb/s 15.90 Mb/s 6 ms Toronto, ON ~ 50 mi
5/13/2015 10:28 AM EDT 59.21 Mb/s 14.05 Mb/s 9 ms Toronto, ON ~ 50 mi
5/13/2015 9:14 AM EDT 17.79 Mb/s 17.32 Mb/s 8 ms Toronto, ON ~ 50 mi
5/13/2015 6:14 AM EDT 15.48 Mb/s 3.46 Mb/s 5 ms Toronto, ON ~ 50 mi
5/12/2015 11:51 PM EDT 84.64 Mb/s 5.23 Mb/s 6 ms Toronto, ON ~ 50 mi
5/12/2015 11:24 PM EDT 29.37 Mb/s 7.11 Mb/s 6 ms Toronto, ON ~ 50 mi
5/12/2015 9:43 PM EDT 24.32 Mb/s 10.24 Mb/s 10 ms Toronto, ON ~ 50 mi
5/12/2015 5:34 PM EDT 54.41 Mb/s 3.64 Mb/s 6 ms Toronto, ON ~ 50 mi
5/12/2015 12:06 PM EDT 8.98 Mb/s 1.66 Mb/s 10 ms Toronto, ON ~ 50 mi
5/12/2015 6:39 AM EDT 26.57 Mb/s 14.97 Mb/s 7 ms Toronto, ON ~ 50 mi
5/11/2015 10:33 PM EDT 39.05 Mb/s 5.51 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 5:20 PM EDT 35.64 Mb/s 3.98 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 4:34 PM EDT 25.61 Mb/s 2.98 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 2:54 PM EDT 39.71 Mb/s 2.64 Mb/s 11 ms Toronto, ON ~ 50 mi
5/11/2015 9:47 AM EDT 20.01 Mb/s 7.33 Mb/s 9 ms Toronto, ON ~ 50 mi
5/11/2015 9:29 AM EDT 30.14 Mb/s 5.87 Mb/s 9 ms Toronto, ON ~ 50 mi
5/11/2015 8:42 AM EDT 29.93 Mb/s 13.23 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 8:36 AM EDT 55.56 Mb/s 11.60 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 1:27 AM EDT 13.85 Mb/s 5.92 Mb/s 11 ms Toronto, ON ~ 50 mi
5/10/2015 11:22 PM EDT 24.18 Mb/s 18.67 Mb/s 6 ms Toronto, ON ~ 50 mi

I Plan to Stick Around
Posts: 245

Re: Internet speeds

thats on my 250/20 package

Resident Expert
Resident Expert
Posts: 6,050

Re: Internet speeds

Are those all from the same speed test server, and what do you use, Rogers speedcheck, Speedtest.net Toronto server (xxx ?), or other?

 

What are the speedtest results now if you ran a test?



I Plan to Stick Around
Posts: 245

Re: Internet speeds

Speedtest.net and all from the toronto server so things are consistent.

 

here is the last 2 weeks of tests..o and i have been informed by the OFP that there is no issue in house at  my end but no one will commet on it being an accual rogers issue since they cant seem to find the problem as of yet.. 4 months of looking and still cant find the problem to fix,  Funny thing is i have asked several times if they cant fix it then how about reducing what i pay since i am not getting what i pay for but for some strange reason i never get any kind of responce back to that...

 

 

5/1/2015 1:14 AM EDT 319.22 Mb/s 19.14 Mb/s 7 ms Toronto, ON ~ 50 mi
5/1/2015 9:18 AM EDT 269.38 Mb/s 14.17 Mb/s 9 ms Toronto, ON ~ 50 mi
5/1/2015 3:09 PM EDT 299.00 Mb/s 15.22 Mb/s 8 ms Toronto, ON ~ 50 mi

 

5/2/2015 2:35 AM EDT 277.31 Mb/s 20.61 Mb/s 6 ms Toronto, ON ~ 50 mi
5/2/2015 11:33 AM EDT 319.52 Mb/s 19.84 Mb/s 10 ms Toronto, ON ~ 50 mi

 

5/3/2015 11:30 AM EDT 278.16 Mb/s 19.85 Mb/s 6 ms Toronto, ON ~ 50 mi

 

5/4/2015 6:06 AM EDT 288.94 Mb/s 9.63 Mb/s 12 ms Toronto, ON ~ 50 mi
5/4/2015 9:21 AM EDT 242.99 Mb/s 12.59 Mb/s 9 ms Toronto, ON ~ 50 mi
5/4/2015 4:16 PM EDT 254.36 Mb/s 13.01 Mb/s 9 ms Toronto, ON ~ 50 mi
5/4/2015 7:10 PM EDT 163.07 Mb/s 15.22 Mb/s 11 ms Toronto, ON ~ 50 mi
5/4/2015 7:12 PM EDT 203.63 Mb/s 16.87 Mb/s 10 ms Toronto, ON ~ 50 mi
5/4/2015 7:16 PM EDT 229.48 Mb/s 14.40 Mb/s 6 ms Toronto, ON ~ 50 mi

 

5/5/2015 3:09 PM EDT 78.86 Mb/s 16.59 Mb/s 12 ms Toronto, ON ~ 50 mi
5/5/2015 3:20 PM EDT 130.63 Mb/s 19.82 Mb/s 11 ms Toronto, ON ~ 50 mi
5/5/2015 3:54 PM EDT 50.86 Mb/s 1.95 Mb/s 10 ms Toronto, ON ~ 50 mi
5/5/2015 3:59 PM EDT 248.05 Mb/s 10.45 Mb/s 10 ms Toronto, ON ~ 50 mi
5/5/2015 4:16 PM EDT 237.62 Mb/s 13.58 Mb/s 10 ms Toronto, ON ~ 50 mi
5/5/2015 4:17 PM EDT 174.00 Mb/s 11.68 Mb/s 13 ms Toronto, ON ~ 50 mi
5/5/2015 4:22 PM EDT 244.07 Mb/s 14.40 Mb/s 10 ms Toronto, ON ~ 50 mi
5/5/2015 4:41 PM EDT 176.65 Mb/s 14.00 Mb/s 13 ms Toronto, ON ~ 50 mi
5/5/2015 6:49 PM EDT 230.68 Mb/s 11.46 Mb/s 8 ms Toronto, ON ~ 50 mi
5/5/2015 6:56 PM EDT 221.83 Mb/s 10.78 Mb/s 13 ms Toronto, ON ~ 50 mi
5/5/2015 7:30 PM EDT 168.53 Mb/s 18.68 Mb/s 15 ms Toronto, ON ~ 50 mi
5/5/2015 7:37 PM EDT 207.51 Mb/s 18.69 Mb/s 10 ms Toronto, ON ~ 50 mi
5/5/2015 8:29 PM EDT 261.04 Mb/s 18.61 Mb/s 9 ms Toronto, ON ~ 50 mi

 

5/6/2015 6:03 AM EDT 266.15 Mb/s 8.04 Mb/s 36 ms Toronto, ON ~ 50 mi
5/6/2015 10:32 AM EDT 283.41 Mb/s 12.54 Mb/s 6 ms Toronto, ON ~ 50 mi

 

5/7/2015 11:37 AM EDT 153.14 Mb/s 12.83 Mb/s 13 ms Toronto, ON ~ 50 mi
5/7/2015 2:01 PM EDT 129.27 Mb/s 14.68 Mb/s 12 ms Toronto, ON ~ 50 mi
5/7/2015 6:20 PM EDT 48.08 Mb/s 19.21 Mb/s 10 ms Toronto, ON ~ 50 mi
5/7/2015 8:16 PM EDT 226.07 Mb/s 20.33 Mb/s 14 ms Toronto, ON ~ 50 mi

 

5/8/2015 8:38 AM EDT 235.55 Mb/s 5.64 Mb/s 8 ms Toronto, ON ~ 50 mi

 

5/9/2015 8:33 AM EDT 162.22 Mb/s 8.86 Mb/s 19 ms Toronto, ON ~ 50 mi
5/9/2015 9:48 AM EDT 46.17 Mb/s 13.69 Mb/s 7 ms Toronto, ON ~ 50 mi
5/9/2015 9:49 AM EDT 27.26 Mb/s 8.49 Mb/s 9 ms Toronto, ON ~ 50 mi
5/9/2015 9:52 AM EDT 24.22 Mb/s 15.37 Mb/s 11 ms Toronto, ON ~ 50 mi
5/9/2015 5:28 PM EDT 239.52 Mb/s 11.84 Mb/s 9 ms Toronto, ON ~ 50 mi

 

5/10/2015 6:57 AM EDT 21.93 Mb/s 6.58 Mb/s 93 ms Toronto, ON ~ 50 mi
5/10/2015 6:58 AM EDT 18.36 Mb/s 9.06 Mb/s 6 ms Toronto, ON ~ 50 mi
5/10/2015 8:05 AM EDT 14.97 Mb/s 9.90 Mb/s 20 ms Toronto, ON ~ 50 mi
5/10/2015 8:08 AM EDT 31.66 Mb/s 5.80 Mb/s 7 ms Toronto, ON ~ 50 mi
5/10/2015 8:20 AM EDT 13.71 Mb/s 4.21 Mb/s 7 ms Toronto, ON ~ 50 mi
5/10/2015 9:03 AM EDT 23.41 Mb/s 4.53 Mb/s 8 ms Toronto, ON ~ 50 mi
5/10/2015 11:40 AM EDT 20.86 Mb/s 2.76 Mb/s 9 ms Toronto, ON ~ 50 mi
5/10/2015 11:48 AM EDT 34.61 Mb/s 4.49 Mb/s 9 ms Toronto, ON ~ 50 mi
5/10/2015 11:59 AM EDT 49.58 Mb/s 18.67 Mb/s 15 ms Toronto, ON ~ 50 mi
5/10/2015 12:00 PM EDT 314.62 Mb/s 16.28 Mb/s 10 ms Toronto, ON ~ 50 mi
5/10/2015 12:01 PM EDT 279.59 Mb/s 8.31 Mb/s 8 ms Toronto, ON ~ 50 mi
5/10/2015 12:03 PM EDT 290.02 Mb/s 6.24 Mb/s 9 ms Toronto, ON ~ 50 mi
5/10/2015 1:14 PM EDT 232.08 Mb/s 9.75 Mb/s 6 ms Toronto, ON ~ 50 mi
5/10/2015 3:42 PM EDT 203.13 Mb/s 7.64 Mb/s 9 ms Toronto, ON ~ 50 mi
5/10/2015 11:15 PM EDT 90.39 Mb/s 15.53 Mb/s 10 ms Toronto, ON ~ 50 mi
5/10/2015 11:19 PM EDT 25.10 Mb/s 17.67 Mb/s 11 ms Toronto, ON ~ 50 mi
5/10/2015 11:20 PM EDT 39.06 Mb/s 16.93 Mb/s 9 ms Toronto, ON ~ 50 mi
5/10/2015 11:22 PM EDT 24.18 Mb/s 18.67 Mb/s 6 ms Toronto, ON ~ 50 mi

 

5/11/2015 1:27 AM EDT 13.85 Mb/s 5.92 Mb/s 11 ms Toronto, ON ~ 50 mi
5/11/2015 8:36 AM EDT 55.56 Mb/s 11.60 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 8:42 AM EDT 29.93 Mb/s 13.23 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 9:29 AM EDT 30.14 Mb/s 5.87 Mb/s 9 ms Toronto, ON ~ 50 mi
5/11/2015 9:47 AM EDT 20.01 Mb/s 7.33 Mb/s 9 ms Toronto, ON ~ 50 mi
5/11/2015 2:54 PM EDT 39.71 Mb/s 2.64 Mb/s 11 ms Toronto, ON ~ 50 mi
5/11/2015 4:34 PM EDT 25.61 Mb/s 2.98 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 5:20 PM EDT 35.64 Mb/s 3.98 Mb/s 6 ms Toronto, ON ~ 50 mi
5/11/2015 10:33 PM EDT 39.05 Mb/s 5.51 Mb/s 6 ms Toronto, ON ~ 50 mi

 

5/12/2015 6:39 AM EDT 26.57 Mb/s 14.97 Mb/s 7 ms Toronto, ON ~ 50 mi
5/12/2015 12:06 PM EDT 8.98 Mb/s 1.66 Mb/s 10 ms Toronto, ON ~ 50 mi
5/12/2015 5:34 PM EDT 54.41 Mb/s 3.64 Mb/s 6 ms Toronto, ON ~ 50 mi
5/12/2015 9:43 PM EDT 24.32 Mb/s 10.24 Mb/s 10 ms Toronto, ON ~ 50 mi
5/12/2015 11:24 PM EDT 29.37 Mb/s 7.11 Mb/s 6 ms Toronto, ON ~ 50 mi
5/12/2015 11:51 PM EDT 84.64 Mb/s 5.23 Mb/s 6 ms Toronto, ON ~ 50 mi

 

5/13/2015 6:14 AM EDT 15.48 Mb/s 3.46 Mb/s 5 ms Toronto, ON ~ 50 mi
5/13/2015 9:14 AM EDT 17.79 Mb/s 17.32 Mb/s 8 ms Toronto, ON ~ 50 mi
5/13/2015 10:28 AM EDT 59.21 Mb/s 14.05 Mb/s 9 ms Toronto, ON ~ 50 mi
5/13/2015 12:41 PM EDT 98.28 Mb/s 15.90 Mb/s 6 ms Toronto, ON ~ 50 mi
5/13/2015 1:53 PM EDT 15.60 Mb/s 2.66 Mb/s 9 ms Toronto, ON ~ 50 mi
5/13/2015 3:00 PM EDT 13.05 Mb/s 1.71 Mb/s 74 ms Toronto, ON ~ 50 mi
5/13/2015 11:47 PM EDT 36.72 Mb/s 11.22 Mb/s 12 ms Toronto, ON ~ 50 mi

 

5/14/2015 5:39 AM EDT 47.08 Mb/s 20.14 Mb/s 12 ms Toronto, ON ~ 50 mi
5/14/2015 7:24 AM EDT 53.16 Mb/s 18.85 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 7:30 AM EDT 244.94 Mb/s 20.97 Mb/s 15 ms Toronto, ON ~ 50 mi
5/14/2015 7:31 AM EDT 226.99 Mb/s 21.07 Mb/s 16 ms Toronto, ON ~ 50 mi
5/14/2015 7:56 AM EDT 197.31 Mb/s 20.00 Mb/s 11 ms Toronto, ON ~ 50 mi
5/14/2015 8:52 AM EDT 152.87 Mb/s 19.45 Mb/s 12 ms Toronto, ON ~ 50 mi
5/14/2015 9:06 AM EDT 160.12 Mb/s 19.11 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 9:43 AM EDT 152.75 Mb/s 18.88 Mb/s 14 ms Toronto, ON ~ 50 mi
5/14/2015 10:06 AM EDT 184.27 Mb/s 15.04 Mb/s 12 ms Toronto, ON ~ 50 mi
5/14/2015 10:23 AM EDT 248.31 Mb/s 12.93 Mb/s 14 ms Toronto, ON ~ 50 mi
5/14/2015 10:42 AM EDT 139.00 Mb/s 16.79 Mb/s 8 ms Toronto, ON ~ 50 mi
5/14/2015 10:50 AM EDT 205.57 Mb/s 20.20 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 11:10 AM EDT 192.95 Mb/s 15.41 Mb/s 12 ms Toronto, ON ~ 50 mi
5/14/2015 11:23 AM EDT 189.69 Mb/s 15.53 Mb/s 8 ms Toronto, ON ~ 50 mi
5/14/2015 11:55 AM EDT 198.32 Mb/s 15.76 Mb/s 11 ms Toronto, ON ~ 50 mi
5/14/2015 12:45 PM EDT 170.18 Mb/s 21.40 Mb/s 12 ms Toronto, ON ~ 50 mi
5/14/2015 12:55 PM EDT 196.81 Mb/s 21.45 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 1:10 PM EDT 226.70 Mb/s 21.49 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 1:47 PM EDT 233.16 Mb/s 18.28 Mb/s 11 ms Toronto, ON ~ 50 mi
5/14/2015 3:31 PM EDT 216.27 Mb/s 17.82 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 4:30 PM EDT 245.69 Mb/s 13.99 Mb/s 6 ms Toronto, ON ~ 50 mi
5/14/2015 4:48 PM EDT 279.72 Mb/s 15.36 Mb/s 10 ms Toronto, ON ~ 50 mi
5/14/2015 5:16 PM EDT 277.07 Mb/s 16.40 Mb/s 8 ms Toronto, ON ~ 50 mi