Internet speeds

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Resident Expert
Resident Expert
Posts: 6,050

Re: Internet speeds

Whenever you have time, can you post the DOCSIS WAN downstream and upstream tables from the modem as shown in STATUS.....DOCSIS WAN.  And post the speedtest results from http://speedcheck.rogers.com/en.html including the actual download, upload, ping and jitter.  I'm wondering what those numbers look like at the present time.



I Plan to Stick Around
Posts: 245

Re: Internet speeds

Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID 1 663000000 256QAM 0.200 37.356 12 2 591000000 256QAM 7.100 40.366 1 3 597000000 256QAM 6.600 38.983 2 4 603000000 256QAM 10.600 38.983 3 5 609000000 256QAM 12.800 40.946 4 6 615000000 256QAM 10.400 38.605 5 7 621000000 256QAM 4.400 37.636 6 8 633000000 256QAM -3.500 35.595 7 9 639000000 256QAM -3.100 35.780 8 10 645000000 256QAM -2.900 36.387 9 11 651000000 256QAM -4.300 34.926 10 12 657000000 256QAM -3.200 35.595 11 13 669000000 256QAM 5.200 37.356 37 14 675000000 256QAM 9.700 38.983 38 15 681000000 256QAM 9.600 40.366 39 16 687000000 256QAM 6.500 38.983 40 17 693000000 256QAM 3.700 38.605 41 18 699000000 256QAM 4.200 38.983 42 19 705000000 256QAM 4.300 38.983 43 20 711000000 256QAM 2.700 38.983 44
Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID 1 30596000 6400000 ATDMA 42.750 2 2 23700000 6400000 ATDMA 41.000 3 3 38596000 3200000 ATDMA 42.500

1

 

I Plan to Stick Around
Posts: 245

Re: Internet speeds

I Plan to Stick Around
Posts: 245

Re: Internet speeds

if you want i can post my speedwave test results allso for this month so you can see how inconsent my up/down is :-)

Resident Expert
Resident Expert
Posts: 6,050

Re: Internet speeds

I believe you on the inconsistent results.  Your cable signal levels are terrible, and completely inconsistent, with a 17 dBmV spread from high to low.  Typically you should see maybe a 3 to 4 dBmV spread from high to low.  Its hard to believe that you can have so many techs in to look at this and yet still end up with the current levels.  Personal opinion, the first thing that has to be done is to solve this problem, starting with your inhouse cabling and then work back towards the node.  Its pretty clear that there is some problem that needs to be addressed.   When you have really terrible speeds, can you copy those tables and repost them, just to see what, if anything is happening to make those levels worse.  Are you in a house by chance (I probably asked this before) and if so, have a very carefull look at the entire cable path inside the house and ensure that it doesn't travel near any electrical equipment that might be able to inject any noise into the cable due to its proximity.  Consider, for test purposes, moving the modem to the point where the cable enters the home, and, assuming that you have a laptop on hand, fire up the modem and check the signal levels again.  This will eliminate or confirm any cable problems that might exist in the home.  If the levels are just as inconsistent, then the issue is beyond that point, possibly starting the the cable point that you are connected to.  Here are your current levels :

 

Port  Frequency Modulation   Signal      Signal   Channel
ID     (MHz)                                 strength   noise     ID                   
                                                      (dBmV)     ratio
                                                                        (dB)

1   663000000 256QAM   0.200 37.356 12
2   591000000 256QAM   7.100 40.366 1
3   597000000 256QAM   6.600 38.983 2
4   603000000 256QAM 10.600 38.983 3
5   609000000 256QAM 12.800 40.946 4
6   615000000 256QAM 10.400 38.605 5
7   621000000 256QAM   4.400 37.636 6
8   633000000 256QAM  -3.500 35.595 7
9   639000000 256QAM  -3.100 35.780 8
10 645000000 256QAM  -2.900 36.387 9
11 651000000 256QAM  -4.300 34.926 10
12 657000000 256QAM  -3.200 35.595 11
13 669000000 256QAM   5.200 37.356 37
14 675000000 256QAM   9.700 38.983 38
15 681000000 256QAM   9.600 40.366 39
16 687000000 256QAM   6.500 38.983 40
17 693000000 256QAM   3.700 38.605 41
18 699000000 256QAM   4.200 38.983 42
19 705000000 256QAM   4.300 38.983 43
20 711000000 256QAM   2.700 38.983 44

upstream                    
                    
Port Frequency     BandWidth   Modulation     Signal    Channel
ID     (MHz)                                             Type        Strength  ID
                                                                                   (dBmV)
1 30596000 6400000 ATDMA 42.750 2
2 23700000 6400000 ATDMA 41.000 3
3 38596000 3200000 ATDMA 42.500 1

 

 

Edit:  Looking back through the thread, your downstream signal levels are actually worse than before.  If the cable out to the road has not been replaced, that would be my first target, personal opinion of course.  Second target would be the cable from the tap at the road back to the node.  It should be pretty simple to determine where the fault lies.



I Plan to Stick Around
Posts: 245

Re: Internet speeds

k the last time i had a home visit 1 senior rogers tech and a field technitaion they spent 4 hrs checking in house and out to the road, at one point they even had me do speedtest at the same time they did it with their laptops, and got the same results as i do with my pc.  they even removed my modem and took it out to the road bypassing all rogers cabling from the road to the modem to do testing, after all that it was escalated once again because they could not find any fault from the road in but found probs at the road.

 

All the home visits by in house techs, rogers senior techs, and the field tech that came with the last senior tech have all confirmed that the problem is not me but someting from the road back, apprently over time there has been several repairs, monitering and what not done but as you can tell from my posts i am still having issues, and the biggests one that is really frustrtating is that when its all said and done they keep comming back to the  " its you not rogers" that is the problem, ie: "it must be a virus, and my usage is what the problem is 5TB up/down is my average which i cant believe can be the problem at all.

 

Every time i get a house visit i question my cable from the road which is about a 250 foot above ground run but i have been assured that the cable is fine because all the techs seem to find that the problem is at the road back...

 

I'am on a constent merry go around with this and once again its starting, its funny really in a way that every time that i try to negoite a new package price for my crappy internet which i believe they will never be able to solve my problem , they seem to try and turn things around and blame me...

Resident Expert
Resident Expert
Posts: 6,050

Re: Internet speeds

Very frustrating indeed.  Somehow, you need to get a maintenance crew involved.  You should consider canvassing your neighbours to see if any of them have Rogers internet and have the same signal level problem.  Maybe additional data would help getting a crew out to address the issues.



I Plan to Stick Around
Posts: 245

Re: Internet speeds

i have had 4 maintence crew repairs done supposdly in the last 3 months, including several monitoring sessions 'there are only 3 houses in my area "used to be a lot more but over they years peeps have been switching to bell because of all the crap that rogers has put us through"  out of 21 that are on the same node as me and according to what i have been told they do have problems but i seem to be the only one that has been activly pursuring this issue as others are content with what they have which i dont find hard to believe when on severall occassions i have been told by a few techs  " i should be happy with what i got if i lived in Brampton it would be worse" ya gotta just love the attitude by some.

 

i do have a contact email with a Residential Supervisor with Linkon the maintence peeps that i have delt with i have sent them and OFP the two test results from my modem  to see if that helps me, figure it wont hurt. but of course its the weekend so now i have to wait till next week to see whats going to happen next :-)

Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Internet speeds

Hi @hiho 

 

Sorry to hear about the issues. I understand how frustrating not getting the service you are promised can beSmiley Sad

 

I am going to forward your feedback to the appropriate department to ensure everyone is on the same page and we are working to resolve your issue.

 

As @Datalink has mentioned, it looks like we need to get some information from maintenance on what's going on as the Senior Techs have not be able to fix the fluctuating signal levels/performance and have informed you that thier seems to be an issue at the road back.

 

I am going to have our @CommunityHelps team reach out so we can obtain your contact information and forward the details to your new representative.

 

Feel free to update the Community on the progress as @Datalink will be able to provide you with some further insights.

 

Hope this helps

 

RogersAsif

 

 

I Plan to Stick Around
Posts: 245

Re: Internet speeds

kk i apprciate the offer but at this time i am keeping you guys out of the picture when i speak to my rep i just say i am in contact with a 3rd party help forum..

 

now you asked to get me to try and post when things went to the tolit well here you go this is todays example there are others but this is the only one i went and got to post here..

 

Speed test taken a few minutes before i got this nfo

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 651000000 256QAM -4.400 35.595 10
2 591000000 256QAM 6.700 40.366 1
3 597000000 256QAM 6.400 38.983 2
4 603000000 256QAM 10.500 38.983 3
5 609000000 256QAM 11.900 40.946 4
6 615000000 256QAM 9.100 38.983 5
7 621000000 256QAM 3.200 37.636 6
8 633000000 256QAM -4.100 35.780 7
9 639000000 256QAM -3.500 35.780 8
10 645000000 256QAM -3.200 36.387 9
11 657000000 256QAM -3.000 35.780 11
12 663000000 256QAM 0.600 37.356 12
13 669000000 256QAM 5.700 37.356 37
14 675000000 256QAM 8.900 38.983 38
15 681000000 256QAM 7.800 38.983 39
16 687000000 256QAM 5.000 38.983 40
17 693000000 256QAM 2.700 38.605 41
18 699000000 256QAM 3.700 38.983 42
19 705000000 256QAM 3.800 38.983 43
20 711000000 256QAM 2.400 38.605 44
Upstream Overview
Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID
1 38596000 3200000 ATDMA 41.750 1
2 23700000 6400000 ATDMA 41.750 3
3 30596000 6400000 ATDMA 43.250 2