Internet speeds

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Resident Expert
Resident Expert
Posts: 6,049

Re: Internet speeds

Send a pm to @CommunityHelps looking for further assistance.  They can contact maintanance and find out what has or hasn't been done and maybe get a senior tech sent to your home to see whats going on at the present time.  What do you see for a speedtest now using either http://speedcheck.rogers.com/en.html or www.speedtest.net Toronto Telus server?

 

This should be straightforward:  Cable Modem Termination System to neighbohood node to local tap to modem.  It should be a process of elimination to determine where in that chain the problem exists and repair it.  Sorry to make it sound simple.  No doubt you are absolutely frustrated with this.  Its frustrating as well to see users return to the forum with the same issue, over and over.



I Plan to Stick Around
Posts: 245

Re: Internet speeds

starting at the bottom oct 23/15 to a few minutes ago

 

11/6/2015 5:06 PM EST 205.43 Mb/s 4.36 Mb/s 10 ms Toronto,
11/6/2015 2:43 PM EST 127.26 Mb/s 19.60 Mb/s 11 ms Toronto,
11/6/2015 8:23 AM EST 160.62 Mb/s 20.87 Mb/s 15 ms Toronto,
11/6/2015 12:59 AM EST 243.37 Mb/s 19.87 Mb/s 12 ms Toronto,
11/5/2015 6:12 PM EST 245.34 Mb/s 18.63 Mb/s 10 ms Toronto,
11/5/2015 7:12 AM EST 200.74 Mb/s 19.54 Mb/s 14 ms Toronto,
11/4/2015 7:20 PM EST 69.93 Mb/s 20.38 Mb/s 10 ms Toronto,
11/4/2015 5:05 PM EST 184.86 Mb/s 5.53 Mb/s 10 ms Toronto,
11/4/2015 3:34 PM EST 207.99 Mb/s 21.91 Mb/s 11 ms Toronto,
11/4/2015 7:53 AM EST 262.28 Mb/s 20.09 Mb/s 8 ms Toronto,
11/4/2015 1:10 AM EST 221.74 Mb/s 20.07 Mb/s 12 ms Toronto,
11/3/2015 4:57 PM EST 192.97 Mb/s 16.40 Mb/s 11 ms Toronto,
11/3/2015 4:12 PM EST 246.22 Mb/s 13.17 Mb/s 9 ms Toronto,
11/3/2015 7:06 AM EST 254.81 Mb/s 21.37 Mb/s 12 ms Toronto,
11/3/2015 7:05 AM EST 252.54 Mb/s 21.58 Mb/s 13 ms Toronto,
11/3/2015 12:39 AM EST 262.94 Mb/s 21.50 Mb/s 15 ms Toronto,
11/2/2015 4:31 PM EST 258.07 Mb/s 21.27 Mb/s 11 ms Toronto,
11/2/2015 1:29 PM EST 253.00 Mb/s 19.36 Mb/s 13 ms Toronto,
11/2/2015 7:19 AM EST 260.13 Mb/s 21.94 Mb/s 12 ms Toronto,
11/2/2015 7:18 AM EST 281.67 Mb/s 21.96 Mb/s 12 ms Toronto,
11/2/2015 2:00 AM EST 268.91 Mb/s 21.58 Mb/s 12 ms Toronto,
11/2/2015 1:59 AM EST 304.39 Mb/s 21.66 Mb/s 12 ms Toronto,
10/31/2015 9:10 PM EDT 208.78 Mb/s 16.96 Mb/s 11 ms Toronto,
10/31/2015 8:43 AM EDT 255.48 Mb/s 21.60 Mb/s 12 ms Toronto,
10/30/2015 4:08 PM EDT 229.23 Mb/s 17.56 Mb/s 9 ms Toronto,
10/30/2015 9:03 AM EDT 248.81 Mb/s 21.77 Mb/s 14 ms Toronto,
10/29/2015 8:38 PM EDT 213.03 Mb/s 13.03 Mb/s 8 ms Toronto,
10/29/2015 5:49 PM EDT 241.91 Mb/s 21.56 Mb/s 14 ms Toronto,
10/29/2015 3:30 PM EDT 243.79 Mb/s 21.88 Mb/s 13 ms Toronto,
10/29/2015 3:27 PM EDT 128.80 Mb/s 21.65 Mb/s 12 ms Toronto,
10/29/2015 2:44 PM EDT 262.19 Mb/s 21.77 Mb/s 13 ms Toronto,
10/29/2015 1:51 PM EDT 270.23 Mb/s 21.85 Mb/s 11 ms Toronto,
10/29/2015 11:23 AM EDT 270.19 Mb/s 21.90 Mb/s 14 ms
10/28/2015 5:16 PM EDT 237.77 Mb/s 21.46 Mb/s 14 ms Toronto,
10/28/2015 3:52 PM EDT 278.47 Mb/s 16.71 Mb/s 12 ms Toronto,
10/28/2015 2:03 PM EDT 208.46 Mb/s 21.75 Mb/s 12 ms Toronto,
10/28/2015 8:45 AM EDT 104.01 Mb/s 19.80 Mb/s 11 ms Toronto,
10/28/2015 8:44 AM EDT 115.14 Mb/s 19.67 Mb/s 15 ms Toronto,
10/27/2015 3:29 PM EDT 268.04 Mb/s 21.70 Mb/s 14 ms Toronto,
10/26/2015 10:35 PM EDT 207.74 Mb/s 12.39 Mb/s 11 ms
10/26/2015 9:24 PM EDT 221.49 Mb/s 3.64 Mb/s 11 ms
10/26/2015 9:23 PM EDT 227.12 Mb/s 7.19 Mb/s 12 ms
10/26/2015 5:41 PM EDT 240.04 Mb/s 17.71 Mb/s 11 ms Toronto,
10/25/2015 9:41 AM EDT 223.81 Mb/s 20.82 Mb/s 11 ms Toronto,
10/24/2015 9:15 PM EDT 217.69 Mb/s 21.33 Mb/s 15 ms Toronto,
10/24/2015 5:27 PM EDT 256.85 Mb/s 14.88 Mb/s 8 ms Toronto,
10/24/2015 10:03 AM EDT 262.83 Mb/s 21.53 Mb/s 11 ms Toronto,
10/24/2015 9:09 AM EDT 251.64 Mb/s 21.72 Mb/s 15 ms Toronto,
10/23/2015 10:52 AM EDT 203.80 Mb/s 16.98 Mb/s 11 ms Toronto,

 

after i did the last test grabed this allso

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM 4.100 2 38.983
2 591000000 256QAM 3.700 1 38.983
3 603000000 256QAM 3.900 3 38.983
4 609000000 256QAM 4.000 4 38.605
5 615000000 256QAM 2.400 5 37.636
6 621000000 256QAM -0.600 6 37.356
7 633000000 256QAM -6.100 7 35.595
8 639000000 256QAM -6.200 8 35.084
9 645000000 256QAM -5.500 9 35.595
10 651000000 256QAM -5.100 10 35.780
11 657000000 256QAM -4.000 11 35.780
12 663000000 256QAM -2.600 12 36.387
13 669000000 256QAM -1.300 37 36.387
14 675000000 256QAM -0.200 38 36.387
15 681000000 256QAM -0.900 39 36.387
16 687000000 256QAM -1.500 40 35.780
17 693000000 256QAM -2.400 41 35.780
18 699000000 256QAM -3.500 42 35.595
19 705000000 256QAM -4.200 43 35.780
20 711000000 256QAM -5.200 44 34.926
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 64QAM 36.000 1 3200000
2 23700000 ATDMA - 64QAM 32.500 3 6400000
3 30596000 ATDMA - 64QAM 34.500 2 6400000

I Plan to Stick Around
Posts: 245

Re: Internet speeds

kk sent a pm to communityhelps 

I Plan to Stick Around
Posts: 245

Re: Internet speeds

well the last time i spoke to ofp wasnt to impressed with the what ou got is what you are getting attitude since the repair has been done and thats all that can be done..

 

so i stewed a wee bit over it started keeping logs of speedtests and what not for a week or so then i put it all in an email and sent it to the ofp to forward to maintence to find out what their opion was of my still crappy internet after their repair..

 

i sent that off last thursday and today i got a reply from the ofp

 

I'm a Regular
Posts: 272

Re: Internet speeds

call tech support when you are experiencing degradation and ask them to check all modems in your area... there are a lot of outages in October and November in Toronto... too many to be paying for

I Plan to Stick Around
Posts: 245

Re: Internet speeds

what does that have to do with my last post  and the 80+ posts that i have hear in this thread?  this has been an ongoing issue since Sept 2014  whats that 14mnts give or take :-)

I'm a Regular
Posts: 272

Re: Internet speeds

i am just saying that lately there are other issues... your latest speeds look pretty good except for the odd one and it appears to be similar to what I experience when an outage is looming... i've seen my speeds go down and then pages won't load at all... when this happens i call in and sure enough, everyone in the area is down... tech support can't reach anyone's modem

 

to be honest, i didn't read your whole thread, just the last couple of posts

 

whatever the case, if you're getting good speeds some of the time or most of the time, then the times your not getting good speeds have nothing to do with your equipment... its strictly Rogers quality of service re: network load and/or outages

I'm a Regular
Posts: 272

Re: Internet speeds

sometimes the latency gets so bad, i give up and come back another time, another day... i know an outage is about to happen and it'll be an hour or so before its back up... try rebooting and see if you get an i.p. on your router next time it gets bad... seems to happen in the morning on weekends, sometimes noon, and early evenings around 7 or 8 during the week when it its about to go on the blink

I'm a Regular
Posts: 272

Re: Internet speeds

just realized your power levels are a mess

 

have you tried swapping the modem?  you probably have, just checking

 

for the record, i've gone through about 10 CGN3's, won't touch the ACR at all as its useless on 2.4... i finally have a CGN3 that is consistent... getting 90 to 100 wifi on ignite 100 two floors up from the basement where my router is... and i'm using a 300n usb adapter on my pc

 

the one thing that will never work is the 40 mhz bandwidth... it always reverts to 20 mhz... the CGN3 is way too sensitive to other traffic in the neighborhood

 

good luck with your issues

I've Been Here Awhile
Posts: 4

Re: Internet speeds

Experiencing really slow internet speeds during evening. I have the Rogers Ignite 100u package and I am getting nowhere close to the speed advertised. Using the Hitron Modem. Have called technician several times to inspect with no solutions. 

 

http://www.speedtest.net/my-result/4855022175

http://www.speedtest.net/my-result/4855003056