Internet speeds

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Resident Expert
Resident Expert
Posts: 13,994

Re: Internet speeds

YEah, there is no way they should be allowing that low of a signal and be calling it ok..

But if the SOURCE is at a problem.. there is nothing a tech can do from their side..

 

Trying to get maintenance to look at something sometimes, is like poking a elephant with a blade of grass... doesnt do very much at all..

(took me MONTHS when we were having a street issue. I think they fixed it, due to me alone (let alone my neibours) probably costing them $5000+ in just tech visits alone.)



I'm a Regular
Posts: 866

Re: Internet speeds

I'm on hybrid 150/15 grandfather plan, now if I was to upgrade to the ignite 250 will I be placed back on the same node in my area or will that change?
Resident Expert
Resident Expert
Posts: 6,229

Re: Internet speeds

The node won't change.  The data rate at which your modem is allowed to operate at will change.



I've Been Here Awhile
Posts: 4

Re: Internet speeds

Please help ... what happen to Rogers? failed to load speedtest @ the first try. I almost needed to tether to my phone to post this reply.

 

Can someone please have a look what's wrong with my cable internet?

 

http://www.speedtest.net/result/4922086117.png

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-1.300140.366
2597000000256QAM-1.100240.366
3603000000256QAM-2.100338.983
4609000000256QAM-2.100440.366
5615000000256QAM-2.400538.983
6621000000256QAM-1.500640.366
7633000000256QAM-1.900738.605
8639000000256QAM-2.200838.605
9645000000256QAM-3.100938.605
10651000000256QAM-2.4001038.605
11657000000256QAM-2.0001138.605
12663000000256QAM-1.3001238.605
13669000000256QAM-1.90013338.605
14675000000256QAM-3.10013438.605
15681000000256QAM-3.10013538.605
16687000000256QAM-3.40013638.983
17693000000256QAM-2.30013738.605
18699000000256QAM-2.20013838.983
19705000000256QAM-2.60013938.983
20711000000256QAM-3.30014038.605
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM41.75026400000
223700000ATDMA - 64QAM41.75036400000
338596000ATDMA - 64QAM43.25013200000
I Plan to Stick Around
Posts: 249

Re: Internet speeds

Thank You One And All

 

Just wanted to post a big THANK YOU to all those here in the community that have been assisting me with my 1yr+ internet issue, its been a long road and a few rocky posts but the community  have been awsome and gone that extra mile in assiting me and letting me vent on my bad days, while they were wrking in the background trying to help me...The last thing that they were able to do was they reached out to Tech Consier Team on my behalf and after dealling with them they updated me today with what i was expecting, my issue cant be fixed   node congestion i live in a rual area   they dealt with numerous depts from the office of the presedint to maintence  and a few others inbetween and got all the nfo,updates  to me in 8 working days....:-)

 

So once again THANK YOU for all the time,effort spent in assiting me...now my next challenge is to see if i can get my cost of the interet package reduced to reflec what i am accually getting...

I'm a Regular
Posts: 866

Re: Internet speeds

Ran some speed test and jitter going from 2ms then 10 ms , which is a more reliable speed test when doing a speed test on Rogers speed check I get better speeds on there then speedtest. Net on telus servers don't know if its all the advertising on the speedtest.net website causing speeds to slow down ?

Highlighted
I've Been Here Awhile
Posts: 3

Re: Internet speeds

hi i have ignite 100u internet what avge speed is coming? i get avge 70mbps  this is right?

I've Been Here Awhile
Posts: 3

Re: Internet speeds

since i get this packge my speed is morthan 100mbps. last two days its slow i dont know why?in scarborough last friday night all service are down after that internet slow anyone know why?

I Plan to Stick Around
Posts: 249

Re: Internet speeds

well it been a fun fun week to say the least since i got the official email from OP that they have done all that can be done and the problem that started this year long issue with my internet cant be fixed..  😞 but you need to continue paying your regular monthly internet bill with out any kind of monthly compensiation...

So basically the bad internet that i have had for the last year which they did compesate me for is no longer available to me now that they have discovered that it cant be fixed?

Well needless to say that didnt sit well with me i was hoping for say a 50% discount on my montly internet bill since they cant fix the problem but i do have internet just not what i am paying for 250/20..which with the new speeds comming out i was hopping that i would upgrade to that but not if i am going to have to pay the full price for something i average only 50% of what i should be getting..

So off to the phones i go to see what possibly can be done if i push the option to cancel my roger servies which i have discovered will put you through to cx loyalty/retian.....after speaking with them for about 1 1/2 hrs a lot of that was them putting me on hold to check my history and to see what they could do for me since normally an issue like this the cx would be put through to the OP but since OP has basically written me off they offered to assist me....in the end i have managed to currently get a good discount on my net for the next 5 months which is the max time that they could offer me at this time, however if at the end of the 5 months if i am still experincing internet problems they suggested i call back and see if something else can be done, since there isn,t a way currently to give me a permeant discount.

 

 now from what i can tell OP is the top so why couldnt they offer me the same thing after dealling with them for allmost 1yr?

 

So all in all net still not what it should be but at least i am not paying the full price for the next 5mnts 🙂 and who knows maybe down the road they may be able to fix my problem.  Just have to wait and see...

I Plan to Stick Around
Posts: 66

Re: Internet speeds

worked fine all day until now not its slow and unstable. I doubt its a connection issue because when it works its fast and stable must be the network in my area
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