I tried unplugging modem and 3rd party router.
This problem seems to happen more frequently. I am now entering the info into my phone (notes) - time/day of disconnection and duration.
It went down Tuesday and now today. I don't recall how long it was out last time. Maybe 30 min or 1 hr total?
I also use a wifi Smart TV.
It has reconnected a few times only to drop 5 mins (estimate) later. Sometimes the speed is normal but often, the connection is at a much lower speed suggesting a problem.
I am wondering if there's an issue.
@dreego - Congratulations on your first post!
I know how frustrating it is to deal with an intermittent connection especially if you are working from home. It is strange for all of your devices to lose connection but the modem light pattern remains online. Can you describe where the modem is located in your home? Is it higher than ground level and free of obstructions around the unit?
@awais22 - Thanks for confirming that. Were you able to login to your modem's GUI take a look at the LAN/WAN uptime to see if they are within 5ish minutes of each other? This information could be important in determining what steps to take next.
We look forward to hearing from you both!
@dreego Is your Internet connectivity dropping when a particular device connects to WiFi? Some customers have reported that their WiFi drops and ALL devices disconnect from WiFi when (for example) their new laptop connects to the network. In many cases, this is due to an incompatibility between the WiFi hardware/driver on their computer and the XB6 gateway.
I know that some recent Realtek chipsets can cause problems for the XB6. The workaround is to configure the computer to connect only on the 2.4 GHz band until this problem can be corrected.
For more information, see:
Is there anyway to get at the modem signal info or logs as I've seen others post while the modem is bridged?
Please advise what else can be done to resolve the daily disconnects.
Sorry, missed this point. I wasn't sure if you were experiencing a loss of WiFi connectivity or if your Internet connection itself was dropping.
My previous post (re: WiFi on the the XB6) would not apply if you have any modem in bridge mode and are using your own router.
You should be able to access your modem's signal stats and logs (as can Rogers) even when bridge mode is enabled. Which modem do you have, an Ignite (XB6) gateway or do you have a Hitron modem?
I just switched to Rogers Ignite a month ago from Rogers cable a month ago. I was happy with the service until this last Monday, when I started to experience frequent Internet drops during the day. The behavior is the same as described in many of the posts in this forum: drops for several seconds and works again, Today within a period of 1hour around 2 pm, it dropped at least a dozen times. Wired directly to the gateway, wireless, away from it, closer to it. No difference, this behavior continues. I have a tech who is supposed to come in today between 6-8pm to check. It is now 730pm. I am not sure this will happen. Even if he shows up, based on what I have read in these posts, it is unlikely that it will be fixed in the short while. I have 2 university students who need a stable connection for their virtual classes and I need it for my work. After 30+ years with Rogers, I am starting to panic now and it's time to check the other guy...
We can all attest to intermittent service being incredibly difficult to deal with for sure. I'll do what I can to assist in helping get to the bottom of it. Here's a few things to look out for / provide so further investigation can ensue.
If you've provided all the above assisting in getting to the core of your issue does become considerably easier. With only pieces of the information I'm afraid we just end up grasping at straws. I look forward to hearing from you and very much look forward to seeing the intermittency addressed for you all as soon as possible.
Thanks for the prompt reply back. I KNOW I have issues with the whole package of Ignite Gigabit I got, since day one, when the modem reboot itself twice in one night....and for the past four days I've had the service, it has been dropping off and on....even though the light is on, on the box...yet I know the internet is down, via ethernet plugged in straight into it, via the dlink four port switch I have (to get more outlets), and wifi is horribly inconsistent...yet strong when it is up and running.
Let's top it all off by saying I can't even access the ip address like you mentioned....I don't even reach the user admin and password page. All my browsers, from a computer, plugged in via ethernet, don't want to respond. I tried to ping it, and it said, 4 packets send, 0 returned....can't even find my ip address. There you go my friend. What should I do....I rebooted twice, the computer, and the modem.