Here I am again posting thethered to my phone to post. Same old issue...modem can't establish a connection.
Another call in to tech support on the same issue.
Says work order has a note that I wasnt home. He again confirmed I shoudnt need to be home and put another work order in.
Feels like im going in circles...
Understand, but I'm not talking about tech support. Call customer support or Billing and have a conversation with the CSR regarding your non-existent internet. Request a rebate for your costs. I've had other forum member do the same when their service was non-existent and the result was an rebate, some still ongoing due to the issues with the service.
Still having the issues.
1. Swapped the modem today so tech support can stop asking me to do that everytime I call in -- still had same issues occur and signal levels are the same as previous (no suprise)
2. ANOTHER tech came out said line is fine, i showed him the modem signals and he said that he is not trained on that and doesn't know what it means. He says his signal tester shows my line is in the allowed range.
Tech says they wont run a new drop if the singals are in the acceptable range whicih they are. event if on the edge of acceptable. He said it is still acceptable.
So nothing will get done apparently...
Here it is:
Signal power (dBmV)
Signal noise ratio (dB)
Signal power (dBmV)
Internet speeds are great.
this is according to rogers speed tests.
It's that the connection goes out and I require rebooting the modem mutiple times a day and in the worst cases it doesnt re-establish a connection for a long time. Mode keeps cycling through the first two yellow "house" lights.
So when it works, it works well, the only problem being that it doesn't work as it should, ie: without dropping connection which requires numerous reboots during the day, which is a really good indicator of a cable or connector failure. I've asked @RogersMoin to have a look at this when he can. Hopefully he can see that this gets resolved. I'm surprised that you're not back down to 2 upstream channels.