Same here. I used the mobile app (android) for years now, and it has been working perfectly until July 2019. It kept showing that I have Data Overage but I still have data left for the month! Call customer service, all they do is to log my conversation with them. Someone in Dev Ops must have done something that screwed up the app.
I'm a first time Rogers customer, and I've only had service for about 5 weeks now. But during that period: half the time, the Internet Usage feature in the MyRogers web portal hasn't worked properly. It either says "Something went wrong", or if it does work it only shows partial statistics. Like, right now, it doesn't offer any stats beyond the first month. I don't know if the latter is something that's expected/normal.
Welcome to the Rogers Community forums @Magdalen7, we are happy to have you! Great first post!
Thank you for joining the Rogers family @RainbowTrout, we are thrilled to have you on board as our customer!
I just want to clarify with both of you that you are referring to the home internet services (and not the wireless data services)--is this correct? If so, can you please specify which internet package you have? As most of our current, in-market options include unlimited internet usage with varying speed limitations (depending on your package).
Please note that the usage details can be delayed by 24-48 hours for the home internet services when checking online.
If you are referring to your wireless data usage details, please ensure that your mobile data settings are in sync with your Rogers billing cycle for the most accurate results. The wireless data usage details are reported in real-time and should be accurate. Please note that if you make a service/financially impacting change to your wireless services, your usage details will NOT be available to view until your NEXT billing cycle. This is a normal occurrence. You will, however, always be able to view your usage details when your monthly bill arrives.
If none of the above applies to you and you are still experiencing errors or issues viewing your usage details, please feel free to send us a Private Message @CommunityHelps so we can have a deeper look into this. For more information on how our Private Messaging system works, please CLICK HERE.