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Internet Usage Meter not working AGAIN

JakeBlues
I'm Here A Lot

The Internet Usage Meter is down again for the second time this month. It seems to be a regular occurance. And, it always seems to happen when I need to track my usage.

 

 

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31 REPLIES 31

Re: Internet Usage Meter not working AGAIN

Meowmix
I'm a Trusted Advisor

I have noticed this as well with mine too. Mine started happening since Oct 2011. I am getting really tired of this. I really am. Rogers seems to not care about this & when i talk to tech support on the phone they keep telling me that its working blah blah blah. I know a few people that are having the same issue as well & looking back at the forums i see a few posts of this as well.

Re: Internet Usage Meter not working AGAIN

Mind you this is 9 hrs later.. but i was able to connect to it fine.

 

I myself, while i dont check it regularily.. never go over my usage, whenever i have checked it (even after people on here have said they had issues, i have been able to).

 

What browsers are you using to check it?



Re: Internet Usage Meter not working AGAIN

I'm using Safari and Firefox on a Mac. But I don't think it's a browser problem. I, also, can check the usage tool, but if I click on Usage Details and then the Day To Day tab the totals for March 8 and 9th still aren't available. And earlier in my billing cycle the totals for February 27, 28, and 29th aren't available. I'm fine with that as long as I don't get charged for going over as a result of not being able to track the usage.

   I've been using this tool ever since Rogers drastically cut back my usage allowance in 2010. This current (recurring) problem is relatively recent and Rogers support is no help. They don't seem to know anything about it. 

  I'm just trying to find out if those daily totals are missing for everyone.

Re: Internet Usage Meter not working AGAIN

pouluc
I've Been Around
Hi, today is the third or fourth day that I am unable to access my Internet Usage as well. I called in and they transferred me 5 times. I spoke to 3 technicians via phone and 2 online. Each of them kept saying, I was in the wrong department. It is very frustrated when nobody wants to help you. I feel like a bouncing ball each time I call Rogers.

Re: Internet Usage Meter not working AGAIN

Gdkitty
Resident Expert
Resident Expert

It seems like there is no one really you can talk to, about web page visibility issues..

A tech support person should be able to look up your usage.. but not as to WHY the usage is not there.

 

I am able to see my usage OK.. so its not the site per say.. not global.

Could be something account specific.  Was the usage fine before this?



Re: Internet Usage Meter not working AGAIN

tagart3
I've Been Around

This is really starting to urk me, because I am getting dinged for overage I SHOULDN'T HAVE BEEN DINGED FOR. Because if I had have been able to see my usage. I WOULDN'T GO OVER.

 

I've called Rogers support I have done chat sessions, and all they ever do is say they are going to bump me up the line to solve the problem. What ends up happening is nothing. It "gets bumped up" then I never hear back.

 

i've tried to view it on other computer on other networks. and it still says usage not available.

 

it used to work (mind you ONLY on IE, not on fox or chrome) and I was able to deal with it. Now it seems after they updated their site. I can't view it AT ALL. and since Rogers has a monopoly on what Google displays for results. I can't find a nearly good enough solution to my problem. 

 

I literally have to call them to ask for my usage.

 

any help would be appreciated.

 

Thanks.

Re: Internet Usage Meter not working AGAIN

Guwapo
I've Been Here Awhile

Same thing is happening to me. When I click on internet all I see are the spinning Rogers logos. I can see my tv and phone accounts fine. Spoke to tech support and they said I had to request help for this problem via chat. I did this two days ago and followed up again yesterday. All they could tell me is my case is still open. Tried Safari, Chrome, and Firefox, nothing.

 

Everything was fine before I upgraded to the advancrd modem. Now my connection lags all the time, Sometimes it stalls for a full minute before loading a page.

 

Also upgraded to a Nextbox 3.0 and have constant volume drops, I see others are posting about the same problem on here but when I spoke to support he told me it was the first he had heard of it.

 

Are these guys serious??

Re: Internet Usage Meter not working AGAIN

Gdkitty
Resident Expert
Resident Expert

Rogers tech support doesnt monitor these boards (though they should) so individual techs.. unless its in their database, likely wouldnt have heard about it 😞

I dont know if the usage meter thing is an account to account thing.. other than being browser related.

I am able to view mine ok, in IE 10/11



Re: Internet Usage Meter not working AGAIN

I'm having the same problem as the posters above- all the rest of the "My Rogers" works just fine, but all I get on the internet usage page is the spinning Rogers logos. I've tried viewing it in 3 different browsers-Seamonkey, Firefox and Internet Explorer 11- all with the same result. I hope the people at Rogers are on it- seems to be a cluster of new cases right now.

Re: Internet Usage Meter not working AGAIN

Guwapo
I've Been Here Awhile

Still having the same issue here. It has been a week now since I reported the problem

to Rogers via chat and was given a case number. Still no results.

Re: Internet Usage Meter not working AGAIN

GODZILLA
I've Been Here Awhile
Having this issue for the past 1 month now. I've tried Safari, IE11, Chrome - all of them give the same error:

We are currently experiencing problems. Please try again later.
If you have any questions please e-mail us or contact our Online Customer Care Group at 1-877-343-5745.

Re: Internet Usage Meter not working AGAIN

Was able to log into mine.
(its in the new format)

May be something specific with your account.

Hopefully a rogers rep can pop on here and maybe get in contact with you to take a look at it.



Re: Internet Usage Meter not working AGAIN

hiho
I Plan to Stick Around

this may be of use to you i have been using it for years as a 3rd party internet usage and it allways wrks 🙂

 

its free   and can get it here     https://www.softperfect.com/products/networx/manual/?lang=English

 

NetWorx is a free and simple, yet powerful tool that helps you objectively evaluate your bandwidth consumption situation. You can use it to collect bandwidth usage data and measure the speed of your Internet or any other network connections. NetWorx can help you identify possible sources of network problems, ensure that you do not exceed the bandwidth limits specified by your ISP, or track down suspicious network activity characteristic of Trojan horses and hacker attacks.

The program allows you to monitor all your network connections or just a specific network connection, such as Ethernet or PPP. The software also features an array of highly customisable visual and sound alerts. You can set it up to alert you when the network connection is down or when some suspicious activity — such as unusually heavy data flow — occurs. It can also automatically disconnect all dial-up connections and shut the system down.

With NetWorx you can:

  • Find out and monitor how fast your Internet connection is and how much Internet traffic you consume.
  • Verify whether your ISP charges your Internet usage fairly.
  • Detect a suspicious network activity on your computer.
  • Perform simple network tests such as ping and trace route.
  • Be notified about excessive Internet usage.

Re: Internet Usage Meter not working AGAIN

Gdkitty
Resident Expert
Resident Expert

From what i have read.. this is a fairly decent piece of software.. that doenst have to be inbetween the modem/router like most others have to.

One major thing, it would require the pc its on to be on 24/7 to fully monitor.



Re: Internet Usage Meter not working AGAIN

maveric
I've Been Around

Rogers has no idea for the last three months what my usage is. According to them I have used zero data when in fact I use the internet every day for video. First I thought it was just the meter but on the bill it has no record of usage. Now the have made a ticket but it could take a month to fix this I was told. And a month is what they  have before Im done.

Re: Internet Usage Meter not working AGAIN

Marg1
I Plan to Stick Around

Mine is not working for the first time in years. I get the GBs I have left and the number of days left,  but I can't view  the daily usage.   

Re: Internet Usage Meter not working AGAIN

borford
Rogers Employee
Rogers Employee

@Marg1 wrote:

Mine is not working for the first time in years. I get the GBs I have left and the number of days left,  but I can't view  the daily usage.   


Did you call tech support and are they having the same issue? Did you try another browser (often the issue)? Either way, please contact tech support at 1-855-381-7839 so a ticket can be submitted if required.

Re: Internet Usage Meter not working AGAIN

Marg1
I Plan to Stick Around

Thanks for your reply. It was fixed through tech support on the chat.

Re: Internet Usage Meter not working AGAIN

malam
I Plan to Stick Around

I have been trying to check my internet data usage for more than a week without success.  The support staff on the

Rogers chat lines can't help either.  I keep getting data usage unavailable. Anybody else having this problem ?  Thanks.

 

 

 

Re: Internet Usage Meter not working AGAIN

Gdkitty
Resident Expert
Resident Expert

Just logged into mine ok.

The main usage page, as well as the detailed day by day both seem to be working.

 

 

Loged in using Chrome, latest build.