I had 4 days that the website shows that I consumed 25 Giga of data while I was using les that normal data.
I called the customer service first i was send to billing that have 2 min waiting list and when I asked for reconciliation they send me to another phone line with 30 minutes waiting list. The service is horible.
I got the first message that I was at 75% of my consumption Friday and Saturday I was already at 120% of my consumption. And I did not used any more internet data that usual Their solution, Pay more. When I use half of the data I do not pay less that the normal fee.
I have the same problem recently. This is my scenario is, Dec 06 - 2017 - 7:03 I've received a text msg from Rogers saying "you reached 90% of my data plan" (which is 6GB). Dec 06 - 2017 - 7:18, another message saying "you've already reached 100% of your data plan", Dec 06 - 2017 - 7:22 am another text message saying "you have accrued $30.00 in extra data". By 8:30 am I checked my Rogers page, there was showing that I was 3.64 GB overused. Just received my bill I've been overcharged for $60,00 for overused 4GB of data. Contacted Rogers many times, none of the rep could give me a reasonable answer to justify such data liking. All they say is that I have to update my plane with more data. In fact, I rarely use my 25GB at home and my 6 GB on two cellphone. Who can help me with this problem?