Internet Outage

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Resident Expert
Resident Expert
Posts: 3,225

Re: Internet Outage

Hello @MaryS1 :  With the weather recently, there have certainly been outages.  There has been a banner at the top of the Rogers landing page regarding outages with a link to the following thread:

 

http://communityforums.rogers.com/t5/Residential-Service/Rogers-Service-Interruptions-TV-Internet-Ho...

 

If there is a known ETR (Estimated Time of Repair) it's usually posted in that thread (sometimes the ETR is not known).  It's very important that you include your location information since outages are usually localized and not system wide...  Hope that your issue is resolved by the time you read this.



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I Plan to Stick Around
Posts: 28

Re: Internet Outage

Kitchener Ontario Outage May 25th, 2018

 

I'm in the Chicopee area of Kitchener and all Rogers Internet services seem to be down.

Using my backup device right now.

 

Anyone else having issues?

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Moderator
Moderator
Posts: 818

Re: Internet Outage

Hello @KamWest,

 

Service interruptions are never fun to deal with so I really hope your service has been restored by now.

 

If you are still experiencing issues please send us a Private Message so we can locate your info on file and run some tests on your equipment to see what is going on. If you are not familiar with our Private Messaging system please Click Here.

 

Regards,

RogersTony

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I Plan to Stick Around
Posts: 28

Re: Internet Outage

Yup, everything is back a ok today Smiley Happy

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I've Been Around
Posts: 1

Re: Internet Outage

Internet down in Mississauga region

 

Its been down since midnight last night. While I understand this can happen the way Rogers deals with this is pretty annoying. I've been told that it going to get back up in 24 hours and that there's nothing more they can say.

Last night when I first called in, the tech support agent said I should be online within an hour..

 

 

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Moderator
Moderator
Posts: 1,024

Re: Internet Outage

Good morning @jehanzeb and welcome to the Rogers Community Forums.

 

Service interruptions can be really inconvenient. Are you still experiencing loss of service? 

 

Please keep us posted for further assistance.

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Internet Outage

Is there anyone else experiencing internet outage in angus ON? I haven’t had service since last night

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Moderator
Moderator
Posts: 1,183

Re: Internet Outage

Hello @Piperboy!

 

Welcome to our Community!

 

Are you still experiencing a service interruption? If so, please PM us @CommunityHelps so we can look into it for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey