Internet Keeps Dropping

[JrB1679]

Since June 13 my internet has been dropping 2-4 times a day. Yet when i check outages or issues there is nothing posted. I do several checks a day on Internet speed. And Since May 21, 2025 i have been getting very slow internet speeds. My worst are 69 Mbps download speed and .6 Mbps upload speed. Today as i post this its 93 Mbps download, and 159 Mbps Upload. What is going on? When most things run now on internet, Home Phone, security systems and cameras. Heat/cooling, and lights. Its hard to deal with so many interruptions

[RogersMoin]

Hello, @JrB1679.

Thank you for being our Community member. Frequent drops and fluctuating speeds can be worrisome. We understand how crucial reliable Internet service is for your daily routine.

The issue doesn’t appear to be part of a widespread outage. To better assist you, we need more information:

• Are the drops you are experiencing on a WiFi connection?
• When the connection drops, is the modem rebooting?
• Are you testing the speed through the Rogers Xfinity app?
• Do you have any wired devices?
• Have you contacted the tech support?

We look forward to hearing from you.

Cheers.

RogersMoin

[JrB1679]

Yes the drops are Wi-Fi related. The modem reboots every time. Most times its a few minutes. Other times 5 minutes or more. TV and WI Fi go down

I don't test the speed through them because its on an APP. I don't always have access at the time to test through the app.

Wired Devices - I have Rogers TV and Talk-it Telephone

I have not contacted tech support. I had the same issue back in Feb March. Tech replaced router. When i have contacted support before, i was told there has not been an issue so nothing could be solved.

[RogersMoin]

Hello, @JrB1679.

Thank you for sharing these additional details. We can run a diagnosis on your connection to identify the root cause of the problem. Please send CommunityHelps a private message. We provided more information about our private messaging in this blog. 

Cheers,

RogersMoin