I just switched to Rogers Ignite a month ago from Rogers cable a month ago. I was happy with the service until this last Monday, when I started to experience frequent Internet drops during the day. The behavior is the same as described in many of the posts in this forum: drops for several seconds and works again, Today within a period of 1hour around 2 pm, it dropped at least a dozen times. Wired directly to the gateway, wireless, away from it, closer to it. No difference, this behavior continues. I have a tech who is supposed to come in today between 6-8pm to check. It is now 730pm. I am not sure this will happen. Even if he shows up, based on what I have read in these posts, it is unlikely that it will be fixed in the short while. I have 2 university students who need a stable connection for their virtual classes and I need it for my work. After 30+ years with Rogers, I am starting to panic now and it's time to check the other guy...
We can all attest to intermittent service being incredibly difficult to deal with for sure. I'll do what I can to assist in helping get to the bottom of it. Here's a few things to look out for / provide so further investigation can ensue.
If you've provided all the above assisting in getting to the core of your issue does become considerably easier. With only pieces of the information I'm afraid we just end up grasping at straws. I look forward to hearing from you and very much look forward to seeing the intermittency addressed for you all as soon as possible.
My LAN and WAN uptime is the same and my signal stats are good from the modem. What else can I do to fix this intermediate issue?
Internet and wifi is very very disappointing! No way to reach anyone to complain and if you do they tell you to restart/reboot your modem as if you yourself haven’t already tried that!
Thanks for the prompt reply back. I KNOW I have issues with the whole package of Ignite Gigabit I got, since day one, when the modem reboot itself twice in one night....and for the past four days I've had the service, it has been dropping off and on....even though the light is on, on the box...yet I know the internet is down, via ethernet plugged in straight into it, via the dlink four port switch I have (to get more outlets), and wifi is horribly inconsistent...yet strong when it is up and running.
Let's top it all off by saying I can't even access the ip address like you mentioned....I don't even reach the user admin and password page. All my browsers, from a computer, plugged in via ethernet, don't want to respond. I tried to ping it, and it said, 4 packets send, 0 returned....can't even find my ip address. There you go my friend. What should I do....I rebooted twice, the computer, and the modem.