07-12-2017
10:57 PM
- last edited on
07-14-2017
09:49 AM
by
RogersZia
Hello @bryhal
Whats going on? Unfortunately you would need to let us know what's going on to try and help but ultimately you would need to contact Rogers tech support or @CommunityHelps and see what they can do.
Although we do have some excellent users here which can help! So what's going on?
07-13-2017
08:14 AM
- last edited on
07-14-2017
09:49 AM
by
RogersZia
Agreed.
Physical problem? Issue with the lines, in the house or out.. need to get a Tech out.
Something more down the line.. still often need a tech out to confirm, then can push to maintenance, etc.
Yes, if its back end, etc.. it needs to be fixed from there.. which does happen from time to time, with LARGE outages (whole towns, etc). But generally most other things are usually a one offs.
As discussed with some neighbors recently.. I would love to see that ALL hardware is MONITORED from rogers side.. so they know when stuff goes down, could be more pro active.
But talking with some people.. the COSTS to do so, would be insanely huge. Which we would end up paying for.
07-13-2017
11:55 PM
- last edited on
07-14-2017
09:49 AM
by
RogersZia
Is Rogers Internet down in Ottawa (Gloucester) right now?
Says dns is down. All devices offline. Rebooted modem twice.
07-14-2017 11:30 PM
Hi @tvall1977,
Welcome to the Community Forums! You've come to the right place for help.
I'm hoping your issue has been resolved since your last post, but I did take a look I didn't see any issues last night in Gloucester.
If you're still experiencing any loss of internet, please do let us know! You can always send us a private message @CommunityHelps and we can access your account to run some diagnostics.
For more information on our private messaging system, check out our blog.
Kind regards,
RogersShaun
07-24-2017
11:28 AM
- last edited on
07-24-2017
12:07 PM
by
RogersMoin
No download from Amazon Servers
Not only I CAN'T stream.
But I can't download anything from amazon servers either.
This is really frustrating.
The issue has been going on for 2 weeks.
07-24-2017 01:01 PM - edited 07-24-2017 01:02 PM
Hi @TCarneiro, can you log into the modem interface by typing 192.168.0.1 on the top of the browser and then navigate to DOCSIS WAN and post your Downstream Overview and Upstream Overview stats please? This way we can be able to troubleshoot any radio frequency issues which can limiting you from streaming and downloading.
07-24-2017 01:06 PM
@RyzenFX I changed the modem 1 time already since I started having this issue. Here's the information.
07-24-2017 04:16 PM - edited 07-24-2017 04:18 PM
@RyzenFX the image got deleted.
Here it is,.
http://i.imgur.com/K62rR1E.png
07-24-2017
04:34 PM
- last edited on
07-25-2017
12:08 PM
by
RogersZia
intermittent internet
i'm having intermittent internet drops, tech says they can't do anything unless they're in diagnostics on my modem when it happens
here's the latest docsis
No. Time Type Priority Event
**Removed log due to MAC info** - RogersZia
07-24-2017 04:41 PM