01-14-2017
05:34 PM
- last edited on
01-14-2017
06:00 PM
by
RogersCilio
I'm a relatively new customer to Rogers (though I'd used cable through a TPIA provider several years ago with no major issues at all). In the past couple of weeks, I've been experiencing events of what I believe to be severe node congestion on the upstream side for the past week. The symptoms are severely diminished upstream speed (bouncing between 0.5 and 1.5 megabits), along with heavy latency (1000+ ms) when the upstream is used at all. When a similar event happened in December, a tech was dispatched but the issue resolved itself a couple of hours before the tech arrived.
Line stats look great:
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 591000000 | 256QAM | 6.400 | 31 | 38.983 |
2 | 657000000 | 256QAM | 6.000 | 41 | 37.356 |
3 | 663000000 | 256QAM | 6.100 | 42 | 37.636 |
4 | 669000000 | 256QAM | 6.000 | 43 | 38.605 |
5 | 675000000 | 256QAM | 5.800 | 44 | 38.605 |
6 | 681000000 | 256QAM | 5.400 | 45 | 38.605 |
7 | 687000000 | 256QAM | 5.700 | 46 | 38.605 |
8 | 693000000 | 256QAM | 5.400 | 47 | 38.605 |
9 | 699000000 | 256QAM | 5.700 | 48 | 38.605 |
10 | 705000000 | 256QAM | 5.800 | 49 | 38.605 |
11 | 711000000 | 256QAM | 5.800 | 50 | 38.983 |
12 | 717000000 | 256QAM | 5.600 | 51 | 38.605 |
13 | 723000000 | 256QAM | 5.800 | 52 | 38.605 |
14 | 825000000 | 256QAM | 7.200 | 53 | 38.605 |
15 | 831000000 | 256QAM | 7.300 | 54 | 37.636 |
16 | 837000000 | 256QAM | 7.300 | 55 | 37.636 |
17 | 843000000 | 256QAM | 7.200 | 56 | 37.636 |
18 | 849000000 | 256QAM | 7.100 | 57 | 37.636 |
19 | 567000000 | 256QAM | 6.400 | 27 | 40.366 |
20 | 573000000 | 256QAM | 6.200 | 28 | 38.983 |
21 | 579000000 | 256QAM | 6.300 | 29 | 38.605 |
22 | 585000000 | 256QAM | 6.400 | 30 | 38.983 |
23 | 855000000 | 256QAM | 7.100 | 58 | 37.356 |
24 | 597000000 | 256QAM | 6.300 | 32 | 38.605 |
25 | 603000000 | 256QAM | 6.500 | 33 | 37.636 |
26 | 609000000 | 256QAM | 6.500 | 34 | 37.636 |
27 | 861000000 | 256QAM | 7.000 | 59 | 37.636 |
28 | 621000000 | 256QAM | 6.100 | 36 | 37.356 |
29 | 633000000 | 256QAM | 5.900 | 37 | 36.610 |
30 | 639000000 | 256QAM | 5.900 | 38 | 37.356 |
31 | 645000000 | 256QAM | 6.000 | 39 | 37.636 |
32 | 651000000 | 256QAM | 6.000 | 40 | 37.636 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | NA | NA | NO | NO | NO | NA |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 38595766 | ATDMA - 64QAM | 44.250 | 3 | 3200000 |
2 | 30596000 | ATDMA - 64QAM | 42.500 | 1 | 6400000 |
3 | 23700000 | ATDMA - 64QAM | 41.750 | 2 | 6400000 |
But the speed tests do not:
The historical traffic graphs from the past month tell most of the story:
I'm on the new NEW CODA-4582 with the black sticker wired-only in bridge mode and using a Mikrotik RB2011 router which should be good for a gigabit of throughput. Roughly once a day, I'll do a factory reset on the modem and retest with just a laptop plugged in to the modem in the hopes that will change things. Thus far, it has not.
There has been a flurry of vans in the area over the past week actively working on the lines in my neighbourhood and there's a couple of obvious cuts/resplices that have appeared near the node box in the area (on Courtland). Thus, I'm reasonably sure that someone at Rogers knows about this and is actively working on it. However, at this point I have no idea when I will once again be able to use my connection for anything other than light web browsing. Would it be possible to get an ETA for when node work will be complete in my area (Cedar Hill, Downtown Kitchener)?
01-15-2017 09:50 AM
Hello, @ElegantTetris
Thank you for joining the Rogers Community Forums and posting your concern. We can check your connection as well as the area for the issues you have mentioned, please send us a private message at @CommunityHelps. Please check our blog if you require assistance with the private messaging.
Cheers,
RogersMoin
01-15-2017 11:51 AM
@ElegantTetris wrote:
There has been a flurry of vans in the area over the past week actively working on the lines in my neighbourhood and there's a couple of obvious cuts/resplices that have appeared near the node box in the area (on Courtland). Thus, I'm reasonably sure that someone at Rogers knows about this and is actively working on it. However, at this point I have no idea when I will once again be able to use my connection for anything other than light web browsing. Would it be possible to get an ETA for when node work will be complete in my area (Cedar Hill, Downtown Kitchener)?
@ElegantTetris I am glad @RogersMoin has tried to provide you with a path towards a solution.
In my case I have called in my loss of connection twice and I have been met with request to do more troubleshooting like bypass the power bar, bypass the router, reset the modem, etc. One fellow even told me see if it happened on another device before he would take any action. Make sure you ask Tech Support when they have recorded your outages so you can compare your data. Note that I also asked if there was any maintenance being done in my area and I was told no. That was very interesting as I had two trucks from a company called TANDAM on my street installing a fibre-optic line for Rogers as I was speaking to Tech Support on the phone. So make sure you keep good records of your efforts.
In my case I had been tracking the connection to the Rogers Yahoo IMAP server and I had screen captures of the almost daily disconnect occurrences. The last request, after telling them it was happening on my iPad, was to try monitoring the connection to another server like Google which I did. Today around 10:15 I lost my connection while on Google.
When I checked pingplotter I was disconnected for about 4 minutes. All this to say that I wish you luck getting help. It seems to take a long time before anyone believes you.
2017-01-15 10:15 am
01-16-2017
11:06 AM
- last edited on
01-16-2017
11:11 AM
by
RogersMoin
Speed drops nightly (noise on the line?)
I was having a long term issue that happens almost every night where something drops the signal quality on my TV Service. It was very random at first and started in around October. On random nights a few channels would drop out and others would lose signal quality dropping audio and video. A service tech came out found noise and it still continued. Called technical support again and was told, it maybe a neighbour with faulty equipment and they would try to contact them. Noise still seemed to happen randomly.
Fast forward to last week the 6th to the 9th it got much worse, internet speeds dropped to the kb range on a Gigabit line, tv went out for two days and home phone went up and down at random. Neighbour next door also lost service and a service tech they called came by and seemed to fix an issue with the cable box on the side of the street which brought my services back online at around 10 am Monday the 9th. The service tech I booked came at 5pm did some diagnostics on the modem seen some spikes of noise tried swapping my coda-4582 for CGNM-3552 to see if that would help with speeds it didn’t. The service tech wasn’t able to get anymore then 10Mbps. I asked if he could swap the coda back, he did but it was incorrectly provisioned and I had to call tech support again to get it fixed. This took 3 calls and 2 days to fix.
Service was fine for week. All services worked, internet speeds seemed normal. However on January 13 the problem came back, from around 4:30pm the TV service, Internet service and even home phone service all had problems. Home Phone had random static sounds, TV service again dropped channels and lost signal and Internet once again would get no greater then a few Kb to a few Mb on the downstream. On the morning of the 14th everything was fine, however at night internet speeds would drop. This repeated on the 15th.
Called technical support and another service tech is coming today at 4 to 6 pm.
The drop outs go as follows:
January 13 4:30pm to Morning (all services had issues)
January 14 7:30 Pm to around 8:30am (internet speeds dropped, other services ok)
January 15 9:38pm to 9:38am. (internet speeds dropped, other services ok)
Modem logs has the following errors: Lost MDD Timeout;CM-MAC, No Ranging Response received - T3 time-out, RCS Partial Service, Started Unicast Maintenance Ranging - No Response received - T3 time-out, DHCP RENEW WARNING - Field invalid in response v4 option
They seem to be in time with the noise spikes. However the modem was reset during testing with tech support, so some logs got lost.
This morning everything seems to fine once again.
I am hoping the service tech today can find the issue. Anything I should tell them when they come?
06-15-2017
05:09 PM
- last edited on
06-15-2017
05:36 PM
by
RogersMaude
Recently I have very slow connection to my web servers
Hosting supports ask me to do a tracert in CMD. Find there shouldn't be that many time out. They think it's ISP's problem. is it bad?
tracert dongmen.ca
1 1 ms <1 ms <1 ms hitronhub.home [192.168.0.1]
2 36 ms 19 ms 39 ms INTEL_CE_LINUX [174.119.192.1]
3 25 ms 19 ms 19 ms INTEL_CE_LINUX [67.231.221.237]
4 15 ms 16 ms 12 ms INTEL_CE_LINUX [69.63.248.61]
5 15 ms 15 ms 19 ms INTEL_CE_LINUX [69.63.248.217]
6 25 ms 19 ms 13 ms INTEL_CE_LINUX [209.148.229.214]
7 32 ms 42 ms 29 ms ce-0-18-0-0.r07.nycmny01.us.bb.gi
241.3.185]
8 38 ms 38 ms 28 ms ae-0.teliasonera.nycmny01.us.bb.g
.250.8.250]
9 37 ms 29 ms 29 ms nyk-bb3-link.telia.net [62.115.11
10 52 ms 61 ms 42 ms buf-b1-link.telia.net [62.115.122
11 44 ms 36 ms 42 ms colocrossing-ic-314283-buf-b1.c.t
5.59.98]
12 * * * request time out
13 * * * request time out
14 * * * request time out
15 48 ms 39 ms 36 ms x00.smer2.buf1.servermania.com [1
16 * * * request time out。
17 * * * request time out
18 38 ms 48 ms 39 ms vz2.buf.servermania.com [198.23.1
19 49 ms 47 ms 39 ms INTEL_CE_LINUX [192.241.120.174]
06-16-2017 05:25 PM
Hello @BloodySky,
Welcome to the Rogers Community Forums!
I can definitely understand the need for a speedy internet connection to your web server. Fortunately, you've come to the right place! I'll invite a few of our very knowledgeable Resident Experts to give a hand.
@Gdkitty @Datalink @gp-se @VivienM
If you can kindly provide @BloodySky with your insight, it'd be much appreciated.
RogersCilio
06-16-2017 05:30 PM
@BloodySky, just as a quick comment at this point, the time to the second hop is higher than what I would expect to see. It should be down around 8 to 13 ms. Can you run an extended ping test to 174.119.192.1 to see what the average turns out to be:
ping 174.119.192.1 -n 2000
Please post the bottom test results. I might ask you to run Pingplotter to see the response time to the CMTS during various times of the day. Please have a look at the linked post regarding the use of Pingpltter to monitor the modem to CMTS path for packet loss and latency:
http://communityforums.rogers.com/t5/Internet/Intermittent-disconnects/m-p/364602#M35528
06-17-2017 04:35 PM
you could try changing your DNS servers, it may take a different/faster path to the website.
Google or Open DNS are both good options.
Google DNS Servers:
8.8.8.8
8.8.4.4
Open DNS:
06-17-2017 04:37 PM
07-12-2017
10:54 PM
- last edited on
07-14-2017
09:44 AM
by
RogersZia
fix my internet
Just fix it. Dont pretend there is no problem.