Intermittent disconnects

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Resident Expert
Resident Expert
Posts: 6,149

Re: Intermittent disconnects

@MANUNITEDONE call tech support and ask the customer service rep to run a signal check on the modem.  It should fail automatically as you don't have a DOCSIS 3.1 OFDM channel running and you only have one DOCSIS 3.0 upstream channel running instead of three or four channels.  You can let the CSR know that your OFDM channel is dead and that you only have one upstream channel running.  


When the test is complete, the CSR should arrange a tech visit at your convenience.  


When the field tech has completed his or her work, can you post the signal levels again to ensure that the tech visit has resulted in the correct channels running on the modem. 


Just to note the signal channel will result in slow downstream and upstream operation.  Your signal levels are a little unusual as the downstream channels are usually worse than what is shown, given the upstream signal level.  That upstream level should be in the 36 to 40 dBmV range instead of operating at 49 dBmV or higher.  

I've Been Here Awhile
Posts: 4

Re: Intermittent disconnects

Thank you, we'll do and post again.