Thank you all for your patience and for participating in this thread. Intermittent disconnects can be disruptive and quite tricky to identify the root cause.
We can look into finding a solution for you; please post the following so the issue can be analyzed:
You can also provide the timestamp of disconnections if they are not random.
I've had this service for years, 2 months ago this issue (intermittent disconnects) started. It has become a critical issue that affects my ability to work from home greatly and is impacting my professional growth. Disconnecting at random in the middle of important conferences is a really big issue. My wife is also suffering with the exact same issues since she does a lot of conferences too.
I tried to talk to a chat support and they refuse to allow me to exchange my modem at the store, I've already diagnosed all the other components after the modem (in fact as part of my diagnosing steps I spent hundreds of dollars replacing the router and APs with enterprise grade equipment from Ubiquiti).
Who do I have to talk to in order to replace my modem right away at the rogers store? They won't let me do that before running a useless 5 day diagnostics...
This week I resorted to installing a smart plug between the outlet and the modem which turns power off and on every day at 7am. This makes things a bit better close to 7am, but I still experience disconnects later in the day...
Life is too short to deal with this.