Intermittent disconnects - CODA-4582U

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I've Been Here Awhile
Posts: 2

Re: Intermittent disconnects - CODA-4582U

So I'm also having short intermittent internet outages and trying to figure out where the problem is.

How do I get the trace route to show the other hops?

During these outages I can always ping my router/ap's

The black rogers ignite modem is in bridge mode, and I can still ping it at 10.0.0.1 at the start of the outage, but then it becomes unresponsive for a short bit, then when it pings again, the internet is back.  Is this the modem rebooting? Seems a bit quick for that...

 

Thanks,

 

-Erik

 

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I Plan to Stick Around
Posts: 11

Re: Intermittent disconnects - CODA-4582U

Just an update on my case, do what I did and get OOTP involved with your case if you have had several techs and senior techs over and havent had your issue resolved. 

 

The cable leading to the pedestal was damaged (all of the techs refused to say this was the issue.) OOTP sent one of their best senior techs the same day they called me, he gave me his business card. Instantly found a problem at the pedestal. 2 weeks later they finished digging a new line down the street, AND he refered me for RG 11 install which is getting done as I write this. My downstream signal is now too high and Rogers needs to adjust the signal. My entire street was having problems (atleast anyone with a coda), and it took ME several hundred phone calls, and probably over 50 live chats before they started taking my problem seriously. I just happened to be one of the furthest houses down the street which is why my issues were more pronounced. The Rogers maintenance crews have been hiding the issue by continuously boosting the signal at the pedestal, but at this point the cable was too severely damaged.

 

So if you have a problem that hasnt been solved, dont post on the forums, its easiest to keep calling in and asking directly for a manager, then ask to be refered for OOTP. I'm so dang tired of jumping through hoops for Rogers. I'll be seeking credits to cover for the last several months of internet intermittancy. I'm not paying a dime for the kind of . I had to go through just to get them to fix a problem in their infrastructure. I hope my street is thankful I was so persistant because this issue would likely have not been resolved until the internet completely ceased working. 

 

All in all, this experience was a joke. I am grateful OOTP was able to help. Rogers needs to figure things out because as soon as Bell rolls out fibre to the door I'm jumping ship. Not saying Bell is any better but I'll gladly take new infrastructure over old outdated coax any day of the week. 

 

Edit: Now they just need to lower the signal and the service should hopefully be working as planned.  

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM14.2001235.780
2849000000256QAM14.100234.346
3855000000256QAM13.000333.957
4861000000256QAM13.000433.957
5579000000256QAM14.100535.595
6585000000256QAM13.500635.595
7591000000256QAM14.100735.595
8597000000256QAM14.400835.595
9603000000256QAM13.700935.595
10609000000256QAM14.1001035.780
11615000000256QAM14.6001135.595
12279000000256QAM8.400136.610
13633000000256QAM14.6001335.780
14639000000256QAM14.1001435.595
15645000000256QAM14.5001535.780
16651000000256QAM14.4001635.595
17657000000256QAM14.0001735.595
18663000000256QAM13.8001835.595
19669000000256QAM13.4001935.595
20675000000256QAM13.6002035.084
21681000000256QAM13.0002135.084
22687000000256QAM13.0002235.084
23693000000256QAM13.2002335.084
24699000000256QAM12.9002435.084
25705000000256QAM12.9002535.084
26711000000256QAM13.7002635.595
27717000000256QAM12.8002734.926
28723000000256QAM12.5002835.084
29825000000256QAM12.9002933.957
30831000000256QAM12.9003033.834
31837000000256QAM13.0003133.957
32843000000256QAM13.3003233.957
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES9.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
121100000ATDMA - 64QAM33.75013200000
238700000ATDMA - 64QAM32.50046400000
332300000ATDMA - 64QAM32.25036400000
425900000ATDMA - 64QAM31.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
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I've Been Here Awhile
Posts: 2

Re: Intermittent disconnects - CODA-4582U

I've had the worst experience with the internet connections in the past week. I'm using the CODA-4582u as well. Both the wired and wireless devices keep disconnecting from the internet literally every few mins...Even if the devices connect, the internet still drops as if there is no access. It would work for one sec then drop again. What ridiculous is i couldn't even open this forum using my network. Had to go somewhere else to post this message.

 

I've tried what i could do myself: unplug cables/reboot/factory set/ swap the modem with nothing was improved. I tried to ask for a tech visit via live chat, and that CSR just insisted it is an "area issue" and literally forced me to end the conversation. 

I've grabbed some logs from last night. Could anyone help me take a look if there is anything unusual? It looks ok to me from what i've learnt from the forum. Is it a issue related to the infrastructure/lines? I don't mind cancel the rogers service and spend more ,money joining Bell if the issue can be fixed right away by doing that.

 

Thank you,

 

 

Downstream Overview
   
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)    
1 591000000 256QAM 2.1 7 37.356    
2 855000000 256QAM 2.8 3 37.356    
3 861000000 256QAM 2.3 4 37.356    
4 579000000 256QAM 2.5 5 36.61    
5 585000000 256QAM 1.9 6 36.61    
6 849000000 256QAM 3.3 2 37.636    
7 597000000 256QAM 1.6 8 36.61    
8 603000000 256QAM 2 9 36.61    
9 609000000 256QAM 2.1 10 37.356    
10 615000000 256QAM 2.6 11 37.356    
11 621000000 256QAM 2.7 12 37.356    
12 633000000 256QAM 2.6 13 37.356    
13 639000000 256QAM 2.4 14 36.387    
14 645000000 256QAM 2.4 15 36.387    
15 651000000 256QAM 2.4 16 37.356    
16 657000000 256QAM 2.2 17 36.61    
17 663000000 256QAM 1.9 18 36.61    
18 669000000 256QAM 2 19 37.636    
19 675000000 256QAM 2 20 37.356    
20 681000000 256QAM 2.2 21 37.356    
21 687000000 256QAM 2 22 37.636    
22 693000000 256QAM 2 23 37.356    
23 699000000 256QAM 2 24 36.61    
24 705000000 256QAM 2.1 25 36.61    
25 711000000 256QAM 2.1 26 37.356    
26 717000000 256QAM 2.1 27 36.61    
27 723000000 256QAM 1.9 28 36.61    
28 825000000 256QAM 2.7 29 37.636    
29 831000000 256QAM 2.7 30 37.636    
30 837000000 256QAM 3.2 31 37.636    
31 843000000 256QAM 3 32 37.356    
32 279000000 256QAM 0.6 1 36.387    
OFDM Downstream Overview    
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)  
0 4K 2.76E+08 YES YES YES 1.1  
1 NA NA NO NO NO NA  
Upstream Overview    
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth    
1 36996000 ATDMA - 64QAM 50.5 8 6400000    
2 13696000 ATDMA - 64QAM 52.5 5 6400000    
3 30596000 ATDMA - 64QAM 50.5 7 6400000    
4 23700000 ATDMA - 64QAM 52.25 6 6400000    
OFDM/OFDMA Overview    
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5 0 0 -inf -1 4K
1 DISABLED 0.5 0 0 -inf -1 4K

 

(Log removed for security/privacy reasons. Please edit the CM-MAC address before posting. - RogersMoin)

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I've Been Here Awhile
Posts: 2

Re: Intermittent disconnects - CODA-4582U

Hey @dk23 , just did get it fixed by the rogers techs? or it turns out you joined Bell and everything got fixed right away?
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Moderator
Moderator
Posts: 1,788

Re: Intermittent disconnects - CODA-4582U

Hello, @zzzl.

 

Thank you for posting a detailed message, and welcome to Rogers Community Forums!

 

The intermittent connection can certainly be disruptive. If the intermittency is due to an identified issue affecting multiple users, then a tech visit will not be helpful. 

 

The Upstream signal levels are at a higher threshold that may be the cause of the intermittency. We can further look into it for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

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I've Been Around
Posts: 1

Re: Intermittent disconnects - CODA-4582U

Wow those are numbers I want.
I'm in the same situation you were after reading all your posts. It's been over a year with drop- outs and I'm frustrated. Here are my numbers.

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 256QAM -5.000 16 38.983
2 849000000 256QAM -6.900 2 38.983
3 855000000 256QAM -6.900 3 38.605
4 861000000 256QAM -7.200 4 38.605
5 579000000 256QAM -5.200 5 38.605
6 585000000 256QAM -5.200 6 38.983
7 591000000 256QAM -5.000 7 38.605
8 597000000 256QAM -5.000 8 38.983
9 603000000 256QAM -5.100 9 38.605
10 609000000 256QAM -5.100 10 38.605
11 615000000 256QAM -5.100 11 38.605
12 621000000 256QAM -4.700 12 38.605
13 633000000 256QAM -4.800 13 38.983
14 639000000 256QAM -5.000 14 38.983
15 645000000 256QAM -5.000 15 38.983
16 279000000 256QAM -5.400 1 37.636
17 657000000 256QAM -4.600 17 38.605
18 663000000 256QAM -4.700 18 38.983
19 669000000 256QAM -4.900 19 38.983
20 675000000 256QAM -4.900 20 38.983
21 681000000 256QAM -5.200 21 38.983
22 687000000 256QAM -4.800 22 38.983
23 693000000 256QAM -5.100 23 38.605
24 699000000 256QAM -5.300 24 38.983
25 705000000 256QAM -5.500 25 38.983
26 711000000 256QAM -5.400 26 38.983
27 717000000 256QAM -5.600 27 38.983
28 723000000 256QAM -6.000 28 38.605
29 825000000 256QAM -6.200 29 38.605
30 831000000 256QAM -6.200 30 38.605
31 837000000 256QAM -6.300 31 38.605
32 843000000 256QAM -6.800 32 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -5.599998
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 21100000 ATDMA - 64QAM 43.250 1 3200000
2 38700000 ATDMA - 64QAM 40.750 4 6400000
3 32300000 ATDMA - 64QAM 40.750 3 6400000
4 25900000 ATDMA - 64QAM 39.500 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K