a few days ago it was really-really bad with these disconnects, almost every hour, 6-7 min down.
called again Rogers support and they mentioned a wider outage in my area. Fixing that took almost whole day.
after this repair things are working way better. there still are disconnects but these last a few seconds and i never notice them. a script i have running on a server checks every 5 seconds and logs internet disconnects, based on this i know there still are some minor issues but i can live with these.
for other users still facing this issue: if you have cable modem on bridge mode, change it to gateway. It doesn't fix the issue but at least you can ping 220.127.116.11 from cable modem web interface and show Rogers support that cable modem is disconnected when outage occurs. it pinpoints to Rogers device or upstream cable infrastructure.
I received the new technicolour modem as part of upgrading to the new Ignite.
Zero problems since.
Help pls .. Home internet doprs/Flaps every few hours .. Coda modem has errors on DOCSIS Events. I hope to get some help here. i have had Rogers highspeed internet 1gbps since we few years and it has worked perfect. however since last March 2020, internet has been really bad. it disconnects multiple times a day, and sometime also needs router restart. Endless tickets with Rogers, 4-5 tech visits, cable replaced, splitter replaced, Coda modem replaced but no vain. it got a little better but still flaps a few times a day. sometime multiple times in an hour. i normally attend important online meetings on LTE to avoid being dropped of home internet.
here are my coda modem stats and DOCSIS .. any expert help would be highly appreciated.
note - i always see following errors on DOCSIS Events
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;
This menu displays general information of the device
|Gateway Serial Number||***|
|HFC MAC Address||***|
|System Time||2021-02-24 11:27:37|
|Time Zone||UTC-05:00 Eastern Time(US & Canada)|
|LAN Up Time||000 day 00h:28m:12s|
This menu displays the connectivity status of the modem and its boot state
|Time of Day||Success|
|Download CM Config File||Success|
|BPI status||AUTH:start, TEK:start|
This menu displays both upstream and downstream signal parameters
|Gateway IP Address||18.104.22.168|
|DHCP Lease Time||😧 6 H: 23 M: 02 S: 04|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
The DOCSIS event logs are shown here
|1||02/24/2021 10:56:47||82000200||Critical||No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|2||02/24/2021 10:56:47||82001200||Warning||RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|3||02/24/2021 10:56:47||74010100||Notice||CM-STATUS message sent. Event Type Code: 2; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|4||02/24/2021 10:56:51||82000200||Critical||No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|5||02/24/2021 10:56:52||84020200||Warning||Lost MDD Timeout;CM-MAC=90:50:ca:1c:71:60;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;|
|6||02/24/2021 10:56:53||74010100||Notice||CM-STATUS message sent. Event Type Code: 1; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|7||02/24/2021 10:56:54||82001100||Warning||RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|8||02/24/2021 10:56:55||82000200||Critical||No Ranging Response received - T3 time-out;CM-MAC=60;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|9||02/24/2021 10:56:55||82001200||Warning||RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|10||02/24/2021 10:57:14||82001100||Warning||RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
|11||02/24/2021 10:57:17||82000200||Critical||No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;|
|12||02/24/2021 10:57:35||82000400||Critical||Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=CMTS-MAC=00:17:10:9a:4f:30;CM-QOS=1.1;CM-VER=3.1;|
Ever since the OFDMA was disabled a few weeks ago, had no disconnects and been able to login to the router at 192.168.100.1 without a problem (it's in bridge mode). Until today! I don't want to reboot the modem in case I jinx things. Anybody got any advice on how to access the modem?