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Intermittent Disconnect Issues

tungjay
I've Been Around

 

Have had a tech come in the past, he gave us a new cable and recommended us to use another source? So we moved the router and such and it was okay for a while. Intermittent disconnects are back and I read some forum posts which suggested to not plug modem into a power bar. Packet loss went away for a bit but experiencing some major disconnects (around 3-5 minutes). 

 

No. Time Type Priority Event
1 2022-05-04T00:25:14-0500 82000500 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
2 2022-05-04T00:25:17-0500 82000300 Critical Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
3 2022-05-04T00:25:17-0500 82000600 Critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
4 2022-05-04T00:25:18-0500 82000500 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
5 2022-05-04T00:25:44-0500 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
6 2022-05-04T00:25:58-0500 82000400 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
7 2022-05-04T00:25:59-0500 74010100 Notice CM-STATUS message sent. Event Type Code: 6; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
8 2022-05-04T00:26:28-0500 82000400 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
9 2022-05-04T00:27:04-0500 74010100 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
10 2022-05-04T00:27:15-0500 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
11 2022-05-04T00:27:28-0500 82000400 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
12 2022-05-04T00:30:59-0500 74010100 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
13 2022-05-04T00:31:28-0500 82000400 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
14 2022-05-04T00:35:56-0500 67050300 Warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
15 2022-05-04T00:35:56-0500 85010200 Warning TCS Partial Service;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
16 2022-05-04T00:35:58-0500 82000400 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
17 2022-05-04T00:36:16-0500 67050300 Warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
18 2022-05-04T00:36:16-0500 82001200 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
19 2022-05-04T00:36:17-0500 85010200 Warning TCS Partial Service;CM-MAC=;CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;
20 2022-05-04T00:36:28-0500 82000400 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=CMTS-MAC=00:17:10:90:cd:83;CM-QOS=1.1;CM-VER=3.1;

 

Downstream Overview
Port ID Frequency (Hz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB) Bytes Correcteds Uncorrectables
1 591000000 QAM256 -3.200 7 38.605 56082690 0 0
2 597000000 QAM256 -1.700 8 38.605 17332 0 0
3 603000000 QAM256 -2.200 9 38.605 16095 0 0
4 609000000 QAM256 -2.599 10 38.605 19746 0 0
5 579000000 QAM256 -1.900 5 37.092 10890 0 0
6 585000000 QAM256 -3.200 6 37.636 12801 0 0
7 279000000 QAM256 1.299 1 38.983 13662 0 0
8 615000000 QAM256 -1.200 11 38.605 12007 0 0
9 621000000 QAM256 -0.799 12 38.605 8198 0 0
10 633000000 QAM256 -0.400 13 38.983 9653 0 0
11 639000000 QAM256 0.099 14 38.983 9411 0 0
12 645000000 QAM256 -0.700 15 38.605 21111 0 0
13 651000000 QAM256 -0.900 16 38.983 8516 0 0
14 657000000 QAM256 -0.799 17 38.983 5986 0 0
15 663000000 QAM256 -1.599 18 38.983 4561 0 0
16 669000000 QAM256 -2.000 19 38.605 11203 0 0
17 675000000 QAM256 -1.799 20 38.605 3215 0 0
18 681000000 QAM256 -2.299 21 38.983 8882 0 0
19 687000000 QAM256 -2.099 22 38.983 3398 0 0
20 693000000 QAM256 -1.200 23 38.605 4517 0 0
21 699000000 QAM256 -1.599 24 38.605 6133 0 0
22 705000000 QAM256 -1.400 25 38.605 24571 0 0
23 711000000 QAM256 -0.799 26 38.605 8967 0 0
24 717000000 QAM256 -0.700 27 38.983 24952 0 0
25 723000000 QAM256 -1.700 28 38.605 20799 0 0
26 825000000 QAM256 -5.000 29 37.355 18437 0 0
27 831000000 QAM256 -5.299 30 37.355 32445 0 0
28 837000000 QAM256 -6.700 31 36.609 13182 0 0
29 843000000 QAM256 -7.200 32 36.386 18419 0 0
30 849000000 QAM256 -7.099 2 36.386 20654 0 0
31 855000000 QAM256 -8.099 3 35.779 18613 0 0
32 861000000 QAM256 -8.700 4 35.595 24186 0 0
Reset FEC Counters
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC Location Occupied BW(MHz) Subcarriers PLC power(dBmv)
0 NA NA NO NO NO NA 0 ~ 0 NA NA
1 4K 275600000 YES YES YES 1544 283 ~ 472.95 3736 1.599998
Upstream Overview
Port ID Frequency (Hz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 21100000 64QAM 35.260 1 3200000
2 38700000 64QAM 38.270 4 6400000
3 32300000 64QAM 44.020 3 6400000
4 25900000 64QAM 42.270 2 6400000
OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000

2K

 

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1 REPLY 1

Re: Intermittent Disconnect Issues

RogersCorey
Moderator
Moderator

Greetings and welcome to our Community @tungjay!

 

My name is Corey and I'd be happy to look into this further for you. I'll just need to gather your account info in private before I can run my diagnostics to get a better understanding of what's happening with your connection right now.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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