Instagram feed not loading over Wi-fi

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I've Been Here Awhile
Posts: 2

Re: Instagram feed not loading over Wi-fi

Yes with Facebook, works fine with other isp
I've Been Around
Posts: 1

Re: Instagram feed not loading over Wi-fi

Any update on this issue for anyone? I have the iPhone X with updated OS. At my house when connected to my rogers wifi- nothing will load. When I use my data or wifi at school instagram works fine 

Resident Expert
Resident Expert
Posts: 6,111

Re: Instagram feed not loading over Wi-fi

@gurman23 seems to me that we've seen this before.  If I remember this correctly it might be an IPV6 issue.  

 

Can you log into your modem and navigate to the BASIC ..... GATEWAY FUNCTION tab.  If the Router Mode indicates Dual, please change it to IPV4 and Save the Changes.  The modem will take a couple of minutes to switch to IPV4 mode only.  I usually run a modem reboot whenever I do this, ADMIN ..... DEVICE RESET .... Reboot.

 

While the modem is rebooting, can you restart the problem device as well.  After the reboots are completed, give Instagram a go and see if running IPV4 solves the issue.  If so, you need a network engineer to determine what the problem is with your Cable Modem Termination System (CMTS) which the modem connects to for data and control services.   First things first, can you check on the Router Mode that the modem is operating in and switch it to IPV4 mode for test purposes. 

 

Can you have a look at the following post, which is also in this thread:

 

https://communityforums.rogers.com/t5/Internet/Instagram-feed-not-loading-over-Wi-fi/m-p/422665#M524...

 



I've Been Here Awhile
Posts: 2

Re: Instagram feed not loading over Wi-fi

Im having an issue over a week ago with my instagram app, it wont load only if i'm connected to my rogers home internet wifi. Please let me know what should I do?

Moderator
Moderator
Posts: 151

Re: Instagram feed not loading over Wi-fi

Hey @Ginadeleon,

 

Some users reported that the issue was fixed after they removed the "My Data Manager" app. Is it something you're using by any chance? Please see @JerryF's post found, here.

 

Second, did you have a chance to take a look at @datalink’s post above? It may resolve your issue as well.

 

Before doing anything though, can you try Instagram’s website on your phone’s web browser while on your home Wi-Fi? Is that working? If so, you may just need to clear your app data and or cache. If you need a hand doing that, please let the Community know what phone you have and we can assist you further! 🙂

 

Please let us know if you have any further trouble!

 

RogersTim

I Plan to Stick Around
Posts: 8

Re: Instagram feed not loading over Wi-fi

Same issue here on Android. 

 

It works on husbands iPhone SE, but on my Galaxy S7, none of the feed will load. This applies to Facebook as well. When I try to open GooglePlay, nothing happens.

 

Once I take off my wifi and use data, it works perfectly. 

 

I've cleared data, cleared cache, can't find my data manager so I probably don't have that. What is the issue here???

Moderator
Moderator
Posts: 202

Re: Instagram feed not loading over Wi-fi

Hey @layden87!

 

Were you able to attempt the steps recommended by @Datalink above? Given what you're experiencing is impacting both Facebook and Instagram it certainly could be IPv6 related. I've run into others who have had similar issues and this was an apt workaround. 

 

Let us know if that works for you!

 

@RogersAndy

I Plan to Stick Around
Posts: 8

Re: Instagram feed not loading over Wi-fi

Can you explain like I'm five?

 

I go into my modem and see that it does run ipv4 and ipv6, but there is no option to 'select' only one.

 

I click on local IP network and see both, but it just gives me information on them, not an option to disable one. 

 

I have ignite 1GB internet. Can someone take me through it step by step? I can't de-select stateless auto-config because it is greyed out. That's the only thing I think I could try. 

Moderator
Moderator
Posts: 1,514

Re: Instagram feed not loading over Wi-fi

Hello, @layden87.

 

By the description of the menus in your post it seems you are using Ignite WiFi Gateway modem. You may not be able to disable IPv6 on this modem. Since the other device in your household works fine with Instagram etc., the issue could be isolated to your S7 device.

 

Is the issue happening on any other device besides S7? Have you tried rebooting your S7?

 

Please keep us posted. 

 

Cheers,

RogersMoin

 

I Plan to Stick Around
Posts: 8

Re: Instagram feed not loading over Wi-fi

Yes, we have ignite.

 

We've rebooted the phone, disabled and reinstalled the app, cleared data, cleared cache...nothing.

 

It works on our data and it works if we join any other wifi signal, just not our own.