Instagram feed not loading over Wi-fi

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I've Been Here Awhile
Posts: 4

Instagram feed not loading over Wi-fi

Hello,

 

My instagram feed does not work over my home wi-fi.  The program opens but the feed won't load, searches don't work, other peoples pages don't load.

 

Instagram on smartphone connected to home Rogers wi-fi - not working

 

Instagram on smartphone connected to Roger Wireless network - working

Instagram on smartphone connected to third party wi-fi - working

 

Thanks!

 

 

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Solved! Go to Solution.
Moderator
Moderator
Posts: 638

Re: Instagram feed not loading over Wi-fi

Hello @word2yamama1,

 

Welcome to the Community and thank you for your post Robot Happy!

 

This is surely odd, what device are you using? Is this something recent? Or have you experienced this issue on your device in the past?  Have you tried uninstalling and reinstalling the app? What happens when you access Instagram on WiFi on a browser? Are you able to access the feed then?

 

Anyone else in the Community experiencing this issue?

 

 

 

 

RogersZia

 

Resident Expert
Resident Expert
Posts: 1,058

Re: Instagram feed not loading over Wi-fi


word2yamama1 wrote:

Hello,

 

My instagram feed does not work over my home wi-fi.  The program opens but the feed won't load, searches don't work, other peoples pages don't load.

 

Instagram on smartphone connected to home Rogers wi-fi - not working

 

Instagram on smartphone connected to Roger Wireless network - working

Instagram on smartphone connected to third party wi-fi - working

 

Thanks!

 

 

**Added Labels**


What Make/Model Modem/Router are you using at home when it doesn't work?

Have you tried restarting the Modem to see if that helps?



I've Been Here Awhile
Posts: 4

Re: Instagram feed not loading over Wi-fi

I’m using the Hitron modem. Unfortunately, I’ve tried restarting and the issues still occurs.
I've Been Here Awhile
Posts: 4

Re: Instagram feed not loading over Wi-fi

I’m using an IPhone 7 Plus.

The issue has been fairly recent, it started about 2 to 3 weeks ago.

I’ve uninstalled and reinstalled the app. Issue still persists.

Instagram on browser using wifi works fine.

Also works on my laptop over wifi.

Moderator
Moderator
Posts: 425

Re: Instagram feed not loading over Wi-fi

Hello @word2yamama1,

 

To understand the problem you are experiencing, we would need to know more information.

 

  • Is this issue only happening on the iPhone 7 Plus?
  • Did you recently update the iOS on your device to iOS 11 and started noticing issues after that point?

 

Also, we were wondering if there were any other devices that you could test this on, other than your personal cell phone. We want to see if you are having the exact same issue, while connected to your Wi-Fi network. It would help us get a better idea of the root cause of the problem.

 

Have you noticed any other applications affected by this, on your iPhone?

 

Keep us posted!

 

RogersTony

I've Been Here Awhile
Posts: 4

Re: Instagram feed not loading over Wi-fi

Hi Tony,

 

I updated my phone to iOS 11.03 and it seems to have cured the problem.  Will let you know if it starts happening again.

 

Thanks for all of the quick responses.

 

 

I Plan to Stick Around
Posts: 32

Re: Instagram feed not loading over Wi-fi

This same problem happening on windows 10 pc for me. When plug direct to my own router it works but it doesn't when connected to CODA-4582. Very strange.

I Plan to Stick Around
Posts: 32

Re: Instagram feed not loading over Wi-fi

IPV6 causes the issue. Disable ipv6 and Instagram app works 100%.

I Plan to Stick Around
Posts: 9

Re: Instagram feed not loading over Wi-fi

I diabled IPV6 on modem, but the issue still exists.

As soon as I disable Wifi I can see videos on Instagram with LTE very smoothly.

This is a problem with streaming. nothing to Do with IPV6.

 

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