Inconsistent speeds - Ignite 500

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JKnott
I Plan to Stick Around
Posts: 312

Re: Inconsistent speeds - Ignite 500

Because the computer I was running my pfsense firewall on died recently, I am unable to test to 500 Mb.  However with an old D-Link router I am getting about 40/20.  What area are you in?  The problem might be something local.

When you run speedtest, are you connecting directly to the modem?  Or passing through a router/firewall?  I trust you're not using WiFi.

 

 

SquishyTomato
I'm Here A Lot
Posts: 5

Re: Inconsistent speeds - Ignite 500

I got the 1 GIGABIT package and only get 200-300 MB

 

my router has hit 1k before, so this again is a rogers throttling issue.

fghgfh
I've Been Here Awhile
Posts: 4

Re: Inconsistent speeds - Ignite 500

I have been having issue with my home internet. (package 500/20, ignite)

I am getting roughly 1-2 mbs upload speed on my pc on ethernet connection (180 mbps down, 1-2 mbs up)

and wifi (500 down 1-2mbps up).   My pc supports a gig ethernet and i have recently bought a  cat.6 ethernet cable as well.

(At randomly, i get the full speed sometime around 4am and last for 10mins and go down to 1-2 mbps upload speed)

I have escalated the issue for the past 1-2 yrs and I was recently informed that there has never been a report regarding the maintenance issue!

what a surprise!

I have been contacting the support team over and over. Whenever and how many times I contact them, they always ask me to restart the modem. (already swapped the modem several time!

Please escalate this issue to your upper level team and ask them to move on to fix the issue!

Gdkitty
Resident Expert
Resident Expert
Posts: 14,305

Re: Inconsistent speeds - Ignite 500

Just for our sanity, i know it may sound redundant, but can you post your signal levels here, so some of us other users (not rogers people) can confirm that if its a signal related or not? A least to rule that out.
IF there is something there,  would then mean to best get a tech out to test /replace things (cables, splitters, connectors) to see if it improves.   IF they are not able to fix it that way (say if the see the same issue right at the tap where it splits off at the street), they can escalate it to mainteance.


(Sorry if any/all of this has been done already, as you did not flesh out your complete support things you have tried)



fghgfh
I've Been Here Awhile
Posts: 4

Re: Inconsistent speeds - Ignite 500

hi,

thx for the reply

i am not sure where I can get the signal levels that you mentioned earlier

 

 

fghgfh
I've Been Here Awhile
Posts: 4

Re: Inconsistent speeds - Ignite 500

Upstream

Channel Bonding ValueIndex

1
2
3
4

Lock Status

Locked
Locked
Locked
Locked

Frequency

25900000
38700000
32300000
21100000

Symbol Rate

5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
2560 KSym/sec

Power Level

37.520599
38.520599
38.520599
37.010300

Modulation

64QAM
64QAM
64QAM
64QAM

Channel Type

US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_TDMA_ATDMA

 

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Channel Bonding Value
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QAM256
QAM256
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QAM256