Just recently signed up for rogers ignite bundle and got the gigabit internet. When the technician arrived he recommended wall to wall wifi by eero because he said my house is big and I would need it for stable internet. He installed the eero which is costing me an additional $10 per month with each additional hub installed around my house costing $4 each per month. He installed 3 hubs in total. I noticed that through speedtests, on my devices using wifi im only averaging about 40 mb/s down and 30 mb/s up. On my wired devices I'm getting 160 mb/s down and only 8 up which makes no sense. I feel like the speeds were better when I had the 150 mb/s internet package with Rogers. I'm scared to disable eero and try speeds with the gigabit modem itself as I might mess it up. I will call for a technician but was wondering if anyone else knows whats up.
When testing wired, is it through the wired port on the Eero? or the wired port on the modem itself.
If your only getting 160, it would more say that its directly a modem issue, and not the Eero.
(eg, Wired to the modem, on the 500mbps plan, i pull pretty much that.. wireless through my error can pull anywhere up to 400odd)
Getting 160.. sounds almost like your plan never changed..
I only have the 500.. so i dont know about what should be normal on the Eero speed test.
I am getting around 590 regularly on the tests.
When I was having similar issues on one of my boxes, I called in.
They had me go into the WIFI for it, and ran me through re-connecting it.. and ensuring that it was connected to the CLOSEST eero. My guess is that yours is preferenc-ing the wrong one.
Good morning @Redzzzz!
Welcome to our Community!
You've got a perplexing issue here with your Eero setup. I have some ideas as far as troubleshooting this but since you've had a senior tech out already, I want to ensure that I'm not repeating any steps you may have already taken.
May I ask you to PM us @CommunityHelps so I can have a look at your account notes and better familiarize myself with your concern? If you're not familiar with our PMing process, you can find instructions here.