Ignite WiFi Gateway Modem XB7 (Gen 2)

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TECHHEAD
I Plan to Stick Around
Posts: 41

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Thanks for the responses above.

 

Can the XB6/7 be configured using a laptop? or do I need to install the app on my phone?

I have a really hard time runny any app from my phone.
I tend to do everything from my laptop.

dmfan
I Plan to Stick Around
Posts: 28

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Somewhat.

 

You can get on the modem using address 10.0.0.1 on a web browser.  '

 

You can also use http://ignitewifi.rogers.com/

 

 
tyreman
I Plan to Stick Around
Posts: 40

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Got mine.........

XB7 Gen 2 the other day with the new set top box.

Works okay

I put it into bridge mode then ran thru my Asus AC68U(off port 1)

All devices including cameras on router table and working

Set top box off port 2 of XB7 wired ethernet connection(long run to) to Pany Plasma

The remote I must say is much better for the TV

Datalink
Resident Expert
Resident Expert
Posts: 7,187

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

@tyreman there is a potential problem with your current configuration.  With the modem in Bridge mode, any device connected to the ethernet ports should be protected by a firewall.  The 68U provides the firewall for port 1, but port 2 doesn't have a firewall, so, the set top box should be wide open to the internet.  I don't have any idea of how easy or hard it would be to hack the set top box, but, you should be aware that IPV4 addresses on Rogers network would probably see at least half a dozen external probes every minute.  If you look at your system log, with the Firewall .... Logged packets type set to dropped, you should see the dropped external probes as they occur.  

 

There shouldn't be any issue running the set top box thru the 68U, even if the 68U is running IPV4 only.  There have been a number of posts from other customers indicating that they are running the same type of configuration, with the router running IPV4 only.  I don't use the Ignite system, so, can't vouch for that configuration, but, previous posts indicate that the configuration does work. 

 

If you look at the network map for the 68U, it will show the WAN IP near the top.  With the modem in Bridge mode, I suspect that the network map will show a 174.xxx.xxx.xxx WAN IP address.  If you drill down into the set top box settings to determine its IP address, I suspect that you'll see a similar IP address, indicating that the modem is supplying two different WAN IP addresses to connected devices when the modem is in Bridge mode.  Rogers has historically allowed that, but, your post is the first indication that the XB7 appears to maintain that capability.  Good to know 🙂



Draconix
I Plan to Stick Around
Posts: 14

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Hey everyone, I'm hoping someone can help me with a problem I've been having. So I've recently changed from the CODA-4582 (on a Legacy package, all 3 services) to the new Technicolor XB7 (Ignite package, internet only). Both modems were configured to use Bridge Mode connected to an Asus RT-AC86U, using an Ethernet cable to my computer. Previously with the CODA modem I was able to consistently download files at 80-90 Mb/s, sometimes even reaching 100 Mb/s.

I was expecting the XB7 to be at least as fast, if not better. However, I'm now getting download speeds that fluctuate between 30 Mb/s and 60 Mb/s, with the highest I've seen reaching around 66 Mb/s. When I look at Ethernet Performance in the Task Manager, the download speed looks extremely spiky, going all the way from 900 mbps to 100 mbps constantly. Previously with the CODA modem the speed was consistently high with a flat line, no spikes. I should note that speedtest.net still shows a good speed (880 mbps+) but clearly real file downloads are far worse. Is it possible that I received a defective XB7 modem?

ColdGranite
Resident Expert
Resident Expert
Posts: 191

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Just for information....

do you have any devices "prioritized" on the Asus?

Anything change with you anti-virus package?



Draconix
I Plan to Stick Around
Posts: 14

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Nothing is prioritized, QoS is disabled. I did recently enable IPv6 in the router settings, could that be affecting my download speeds? As for anti-virus, I have been using Avast Free Antivirus on all the computers in the house for many years now.

ColdGranite
Resident Expert
Resident Expert
Posts: 191

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)


@Draconix wrote:

Nothing is prioritized, QoS is disabled. I did recently enable IPv6 in the router settings, could that be affecting my download speeds? As for anti-virus, I have been using Avast Free Antivirus on all the computers in the house for many years now.


Well there is definitely something going on.

 

I just tried a 1GByte download test on the XB6, and TaskManager showed a pretty steady 230Mbps and completed in well under a minute.

 

Have you tried a test directly through the XB7... disabling its bridge mode, and ethernet cable directly from your computer to the XB7 port??



-G-
Resident Expert
Resident Expert
Posts: 1,879

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

FYI: A few other customers with XB7 gateways have reported degraded speeds with Bridge Mode enabled: https://communityforums.rogers.com/t5/Internet/Issues-in-Bridge-Mode/m-p/478014

 

Customers with Technicolor XB6 gateways also reported similar problems: https://communityforums.rogers.com/t5/Ignite-TV/Using-the-Ignite-TV-Modem-Gateway-in-Bridge-Mode/m-p...

 

The XB6 problems were confirmed internally by Rogers, who worked with Comcast to get this issue fixed.

 

@Draconix If the problem does not reproduce (and you are able to download at full speed) when using your own router with Bridge Mode disabled on the XB7, then I would report your problem to Rogers as well.  (When reading your post, I also wasn't sure what Internet plan you currently have, or whether you meant to say Mb/s (megabits) or MB/s (megabytes) when stating your transfer speeds.)  Can you also confirm that you are performing your tests using a wired Gigabit Ethernet connection?

 

Lastly, please also log into your XB7 gateway, go to "Gateway > Connection > Rogers Network", scroll to the bottom, and check the number of "Uncorrectable Codewords" errors; they should be zero (or close to zero) across the board.  If you are getting a HUGE number of uncorrectable errors, then you are getting packet loss and that will also degrade your real-world transfer speeds as well.

 

Tagging @RogersGordon  on this as well.



Draconix
I Plan to Stick Around
Posts: 14

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I should have mentioned that I'm on the Gigabit Plan, and I always used a wired Cat6 Ethernet connection. My max download speed on the CODA was 100 Megabytes per second. My max download speed on the XB7 is ~65 Megabytes per second but it usually fluctuates between 30 Mb/s and 60 Mb/s, with huge spikes showing in Task Manager.

I'll test a direct connection to the modem later tonight when I have more time. As for the "Uncorrectable Codewords", everything is 0 except for column 32 which shows the number 25. Were the XB6 Bridge Mode issues fixed? If so then Rogers should look into the XB7 as it's probably a similar problem. I'm assuming this can be fixed by a firmware update at some point?

 

Here are the modem stats:

Index   Lock Status   Frequency   SNR   Power Level   Modulation

Downstream
Channel Bonding Value
7
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
591 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350000000
43.5 dB
42.3 dB
42.6 dB
42.5 dB
42.7 dB
43.3 dB
43.6 dB
43.8 dB
43.4 dB
43.7 dB
42.8 dB
43.6 dB
43.9 dB
43.1 dB
43.3 dB
43.1 dB
43.3 dB
43.3 dB
43.7 dB
42.5 dB
43.5 dB
43.3 dB
43.6 dB
43.7 dB
43.8 dB
43.4 dB
43.5 dB
43.3 dB
42.7 dB
42.5 dB
42.5 dB
42.3 dB
NA
5.3 dBmV
3.9 dBmV
4.5 dBmV
3.7 dBmV
4.3 dBmV
4.8 dBmV
5.9 dBmV
6.3 dBmV
5.3 dBmV
6.1 dBmV
5.1 dBmV
5.9 dBmV
6.1 dBmV
4.6 dBmV
5.3 dBmV
4.2 dBmV
5.1 dBmV
4.6 dBmV
5.6 dBmV
4.5 dBmV
5.4 dBmV
4.6 dBmV
5.5 dBmV
5.4 dBmV
5.8 dBmV
5.0 dBmV
5.8 dBmV
4.9 dBmV
5.4 dBmV
4.4 dBmV
4.9 dBmV
3.9 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM

 

 

Index   Unerrored Codewords   Correctable Codewords   Uncorrectable Codewords

CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
202096883
106868627
106873082
106883035
106889899
106894873
106902935
106909281
106917821
106925634
106931947
106937895
106947168
106955002
106960279
106969909
106975962
106985192
106990964
106996359
107003078
107012076
107018028
107025355
107035399
107041630
107048506
107055058
107063240
107069607
107074889
107079112
202096883
2155430666
7
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
38
2155430666
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
25
0