@Json2 The problem with Wi-Fi is that only one device can transmit at a time on a channel. If a large percentage of the available airtime is being consumed by devices with poor, slow Wi-Fi connections, even those on other Wi-Fi networks that are in range and share the same channel, then you will still experience poor Wi-Fi performance even if your device is in the same room as the Ignite gateway.
For more info on how Wi-Fi works and what can slow it down, check out these articles:
https://arstechnica.com/gadgets/2020/04/remote-work-lagging-if-you-cant-plug-it-in-upgrade-to-mesh/
I presume that you have also power-cycled the Ignite gateway, just in case something is causing it to slow down and not forward network traffic as quickly as it should.
@Json2 wrote:
How can I fix it? It seems to only creep up whenever ignite TV box is being used.. Regardless if it's wired or wireless
That doesn't make sense. A set-top box normally only consumes 10 Mb/s of Internet bandwidth, 25 Mb/s if you are watching 4K content, and the box itself is not even capable of moving much more than 100 Mb/s. (100 Mb/s over its Fast Ethernet port and I once measured 136 Mb/s over Wi-Fi.)
If you see Internet slowdowns, whether the set-top box is connected via Wi-Fi or my Ethernet, that suggests that you might not have enough Internet bandwidth for your needs. How many devices do you have connected to your network and how much Internet bandwidth do you have?
It is still also possible that you have some severe Wi-Fi performance issues that you need to fix
Try calling into Rogers tech support to see if they can see any issues with your in-home network with their tools.
In my home, I can have three set-top boxes streaming and a high-bitrate YouTube video playing on my computer, and I still don't see any noticeable performance degradation at all. I also have more Wi-Fi bandwidth than I do Internet bandwidth.
@Json2 wrote:
I signed up for gigabit
# of devices - 2 laptops, a few cell phones, a few wifi cameras, printer, ignite TV box, smart TV
That should not put much of a load on a 1Gb connection, and a single set-top box DEFINITELY should not have any impact whatsoever. However, your Wi-Fi installation may still need a tune-up.
I would contact tech support and have them look at the quality of all the Wi-Fi connections in your home, from both a signal strength and a data rate perspective. They can also check the signal levels to your modem and run tests to see if any other issues are slowing down your Internet connection.
@Json2 wrote:
i can post my gateway connection information if that helps
how do i copy and paste that into here?
Sure! Log into your gateway, go to "Gateway > Connection > Rogers Network", and then highlight and copy both the Downstream and Upstream stats, and optionally your CM Error Codewords stats as well, as a single selection. You should then be able to reply here and paste the stats in a table format.
Hello, @JPicker.
I appreciate you joining this discussion, and welcome to our Community!
Slow WiFi speeds can be bothersome; we can help troubleshoot it for you. We'd need more details to better understand the issue; please answer the following:
- What's the speed of your Internet package?
- What speed are you getting on a WiFi connection?
- What speed are you getting on a wired connection?
- What's the modem's model?
- Where's the modem located?
For optimal WiFi performance, the modem should be in a standing/vertical position at least one meter above the floor and should have enough clearance around it. Also, please try checking the WiFi speed on more than one device.
We look forward to hearing from you.
Cheers,
RogersMoin
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