Ignite TV Micro Disconnects

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I've Been Here Awhile
Posts: 2

Re: Ignite TV Micro Disconnects

Had Ignite TV/internet installed last week, and my TV keeps freezing/disconnecting multiple times each day and I’m getting frustrated. I’ve reset the box, no improvement. Rarely had this issue with Fibe. I’m not super tech savvy so I don’t know what else to do to provide more information.
Resident Expert
Resident Expert
Posts: 13,707

Re: Ignite TV Micro Disconnects

More than likely is a wireless issue.

When they installed stuff, did they just install the new modem or anything else?

Likely the box is not getting a good enough signal from where the modem is.



I've Been Here Awhile
Posts: 2

Re: Ignite TV Micro Disconnects

Modem and 3 tv boxes. I’m going to test my other 2 boxes to see if it’s specific to one. Internet itself seems to be fine with all other wifi devices (ps4s, phones, iMac), no noticeable disconnects or slow downs
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