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Thank you for trying to separate the bands; it's disappointing that your devices are not connecting to your home network.
Can you provide us with more details on all the devices that are not connecting? Like the models, firmware version, etc.
We have discussed a similar situation in connecting 2.4GHz devices to the network. Check out this thread from post 22 onwards.
I’m also having the same connectivity problems between Rogers Ignite and our Google WIFI extenders which worked fine with the previous version Rogers modem until the Ignite connection a week ago. The Ignite hub also is affecting and prevented connection with our other connected smart devices such as Samsung TV and it appears it will simply not connect to the Samsung TV. Very disappointing. 4 hours on hold with Rogers over two separate calls amidst other problems encountered. I’m not seeing the speed improvement so far which tests our promised “1 GB download service” as actually 220 MB according to fast.com. (Literally as I type this..)
Nothing easy and the set up of it has disrupted our existing services and uses. The “troubleshooting” tip of moving the modem is priceless. Yes, let’s design the asthetic of our house around a randomly placed modem and Rogers electronics should dictate where our TV, home office etc should be located - not for example other preferences we might have - such as efficient use of space, adequacy of privacy, or access to outside windows. Also I could swear the Rogers Ignite modem wants to place itself somewhere obscure such as not where the old Rogers modem was located. Counter intuitive? Funny how none of this was raised by the Rogers agent, until after, when a more candid Rogers agent casually mentioned that Rogers ignite routinely disrupted other services (eg. such as our existing Rogers home phone which was literally cut off for a week). It was finally reinstated today.
The penultimate Rogers agent seemed incredulous that we had problems and suggested it was because we were moving. Really?? News to me...
Probably if we were moving I would have known about it...
PS. If the factory reset works will let you know.