01-18-2023 03:38 PM - last edited on 01-18-2023 03:48 PM by RogersYasmine
So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.
One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.
Both those devices have always connect to Wi-Fi in my home when Bell was the service provider, and when Rogers swapped out the white ignite router with a Cradlepoint router.
Rogers has had three of the white ignite routers in my home, and these two types of devices have never been able to connect to the Wi-Fi.
I just programmed my water hero to connect to my phone hotspot Wi-Fi and it works perfectly fine.
It is 100%, without a doubt, the Rogers ignite router that is not allowing these devices to connect.
Does anyone out there have anything they can suggest I try?
Rogers tech support consistently point to the smart plugs and the water hero device, which again have absolutely no problem connecting to any other Wi-Fi except for the Rogers ignite router Wi-Fi.
01-19-2023 03:55 PM
Welcome to the Rogers Community Forums!
We know how important it is to have all your devices connected via WiFi. It sounds like you may be experiencing an issue with band steering. Do you know if the devices that are not connecting are compatible with 5G WiFi? If not, they may have issues connecting to the ignite Gateway.
If you are not using WiFi Pods you can disable band steering, which should allow your devices to connect to the separate 2.4G WiFi network. You can find the steps on how to enable or disable band steering here.
I hope this helps!
01-19-2023 06:38 PM
As Tony was saying.
Most of the smart devices, quite often are only 2.4 capable.
With band steering on (necessary to use the pods), both SSIDs for 2.4 and 5 are the same. The device will grab which is best/strongest.
Some devices even is only 2.4, will be able to sort out the negotiation and connect. But some cant properly.
01-20-2023 08:59 AM
01-20-2023 09:04 AM
01-20-2023 09:05 AM
01-21-2023 09:30 AM
Thanks for those additional details.
If disabling the band steering and connecting directly to the 2.4G Wi-Fi network has not resolved this issue then there is not much else we can try to get these devices connected. You could try a factory reset of the modem, disable band steering again and try to see if it connects to the 2.4 G Wi-Fi but you may end up with the same results.
If anyone else in the community has any suggestions on how to get this working please feel free to chime in.
01-21-2023 09:37 AM