I have been living with slow internet but paying for full 1 Gig service. The internet disconnects everyday, and sometimes two or three times a day. The Hitron logs shows T3-Timeout. Few technician came to the house and just changed the router with no help. Then one last technician said "the barrier will need be changed". I have been waiting for this Barrier replacement for almost 2 months and nothing is scheduled yet. Everyday I call tech.support and everyday they close the ticket without my consent at night saying "we couldn't find the problem". One last technician today told me "this is not Rogers issue, go buy yourself an Echo Beacon for $200." I asked why not the barrier needs replacement, she said that all previous technicians knew nothing. Why would I buy echo beacon, if I already have DLINK booster? i think she is sending me to the wrong direction.
Anyway, is there a work around if the barrier replacement takes too long?
Did that and it doesn't work. Thanks for the link though.
Doesn't improve the speed when I do that.
Thank you for your post, and welcome to Rogers Community Forums!
Slow speeds can hinder the Internet experience; we can help diagnose the issue and find a solution for you.
Is the Internet dropping on a WiFi connection? Most of the time, you don't have to worry about T3 timeouts. Can you log in to the modem and post the Downstream, Upstream and OFDM sections from the Status/DOCSIS WAN page? So we can examine the signal levels.
Sorry, the term 'barrier replacement' is not familiar. I believe by 'Echo Beacon' you mean eero beacon. Most likely eero Hub and beacon were suggested to extend the WiFi coverage.
Please also provide the model of the D-Link equipment you have so we can suggest a proper setup for it.
@nagasur - thank you for reaching out to CommunityHelps, we can continue the support in PMs.
i appreciate your response.
1- please note "barrier" is what Rogers technician told me to wait for a replacement - this is something in the main connection outside of the house.
2- another rogers technician mentioned Echo Beacon which definitely not needed as my laptop and my desk is in the same room as the router and the room is too small. let us not discuss this as it is not reasonable to have a booster in the same room.
3- as requested: today no one is working in the house - so it is not busy. Usually during the week we have continuous problems as we have 3 people working from home.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
@mtfahmy do you have more than one Rogers service running in your home, such as Digital TV with the Nextboxes, or a Home Phone. I'm wondering about other services as that would require a splitter or powered amplifier installed on the incoming cable.
There's a definite mismatch in your modem's signal levels. The downstream DOCSIS 3.0 channels (1 to 32) are actually pretty good. The target level is 0 dBmV with a signal to noise ratio in the 36 to 40 dB range, so, your's are pretty good.
The upstream isn't good, which is a mystery. The failure point is 51 dBmV for three or four channel operation. Above that level, the modem will start to drop upstream channels as it doesn't have enough power to run three or four channels at max power, so it shuts down a channel and runs the remaining channels on the available max output power. Usually, high upstream channel signal levels equate to degraded external cables and connectors, which result in low downstream power levels and high upstream power levels, but, your downstream power levels are ok, so, something is amiss. This makes me think that there's a power amplifier installed on the inbound cable. I might be wrong here, but that's what it looks like.
If that is the case, the power amplifiers will hide cable / connector problems, making it much tougher to diagnose a problem.
The OFDM channel which the modem uses for its downstream traffic is a mystery as the user interface does not show all of the data associated with that channel. The Physical layer link channel (PLC) power is sitting at 0 dBmV, but, given the higher than normal upstream output levels, which are running below the OFDM channel in terms of frequencies, I don't believe that the OFDM data is entirely accurate and doesn't show a true picture of the power levels across the entire OFDM channel. If that OFDM channel isn't running at its optimum level, in terms of signal level and Quadrature Amplitude Modulation (QAM) levels, the modem won't run at its highest data rate.
Ok, so, the questions that need answers are:
1. do you have more than one Rogers service running in your home, such as Digital TV with the Nextboxes, or a Home Phone.
2. Can you check the location where the inbound external cable connects with the house cabling. Look for a passive splitter or a powered amplifier. If there is one installed, it will probably be an Antronix splitter or amplifier. There will be a model number on the front. Please post the model number. If this is a powered amplifier, there should be a VOIP port marked on the front. The modem should be connected to that port, unless of course you have a VOIP phone connected to that port.
3. Your complaint is regarding slow data rates. Is that via ethernet, or wifi, or both. A slow ethernet problem would indicate a possible cable / connector issue, or something amiss further upstream. If could also be a problem with the house ethernet wiring, if in fact you're using house ethernet cabling. A wifi problem is the result of the wifi environment, range to the modem, and devices used. That's potentially a tougher problem to solve. So, it would help to understand where the problem lies, ethernet or wifi?
4. You indicated that your desk is in the same room as the modem. Are you connecting your laptop to the modem via ethernet?
5. If you're connecting via wifi, are you using a 2.4 Ghz network or a 5 Ghz network?
6. If you normally connect to the modem via wifi, do you happen to have a fast laptop or desktop with an ethernet port that can used for testing?
Food for thought, I'd send the modem's MAC address to @CommunityHelps via private message. That would allow @RogersMoin or @RogersAndy to check the OFDM channel data to see if that channel is running with adequate signal levels, signal to noise ratios and a high QAM level. If those are all ok, then, baring any slow data rate issues with the neighbourhood node, your data rates should be ok. If you happen to have a powered amplifier installed, it would be interesting to see the OFDM data.
Ok, I think that's it for now.