Hello
I have been having a internet speed issue with rogers for over 1.5yrs now since switching to the ignite services
I have the 1gb internet and everything in my house is hardwired and tested and all so good connections and speeds for 1gb..
I seem to only ever get if I'm lucky 400mb download and 14-20mb upload
I have modems replaced temporary lines run and still can not fix the issue with the speeds
I even gone as far as to buy a new network card 2.5gb PCIe network card and even also bridge the modem and bought a Asus ROG Rapture GT-AX11000 Router which did nothing to improve the speeds.
I have had over 15 techs ranging from basic techs to level 2 techs to senior techs come out and they still can not fix the issue with speeds.
I am running windows 10 Pro on a Asus Maximus Board with I7 2600K
I do not know how to pull the specs of the internet or network information to help provide more details
I at a point now I dont know what else to do and they also seem to think it is all fixed and normal
mean while I still on a temp line from the box on the street 1 house over
I heard of everything from bad modem to old cable wire to broken distribution cable on the street to a broken spigot at the box to my network cabling is no good to its my computer.
any help to would be great or ideas to what would cause me not getting full speeds on the ignite services, as before I switched I was on avg getting 800-900mb no issues on the same computer
IndexLock StatusFrequencySNRPower LevelModulation
Downstream | Channel Bonding Value |
23 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
693 MHz | 279 MHz | 849 MHz | 855 MHz | 861 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 633 MHz | 639 MHz | 645 MHz | 651 MHz | 657 MHz | 663 MHz | 669 MHz | 675 MHz | 681 MHz | 687 MHz | 699 MHz | 705 MHz | 711 MHz | 717 MHz | 723 MHz | 825 MHz | 831 MHz | 837 MHz | 843 MHz | 350 MHz | 275600000 |
35.3 dB | 35.8 dB | 33.0 dB | 33.0 dB | 32.8 dB | 35.4 dB | 35.5 dB | 35.4 dB | 35.3 dB | 35.2 dB | 35.0 dB | 35.1 dB | 34.8 dB | 34.5 dB | 34.3 dB | 33.8 dB | 31.2 dB | 32.5 dB | 32.9 dB | 33.5 dB | 34.1 dB | 34.7 dB | 35.3 dB | 35.1 dB | 35.2 dB | 35.1 dB | 35.2 dB | 35.2 dB | 34.0 dB | 33.7 dB | 33.5 dB | 33.3 dB | 32.0 dB | NA |
-4.7 dBmV | -5.9 dBmV | -6.0 dBmV | -5.8 dBmV | -6.4 dBmV | -4.6 dBmV | -4.2 dBmV | -4.4 dBmV | -4.3 dBmV | -4.5 dBmV | -4.3 dBmV | -4.5 dBmV | -5.2 dBmV | -5.6 dBmV | -6.1 dBmV | -6.3 dBmV | -7.2 dBmV | -7.3 dBmV | -7.1 dBmV | -6.4 dBmV | -5.8 dBmV | -5.2 dBmV | -4.4 dBmV | -4.6 dBmV | -4.1 dBmV | -4.3 dBmV | -4.2 dBmV | -4.4 dBmV | -4.6 dBmV | -4.6 dBmV | -4.8 dBmV | -5.1 dBmV | -4.6 dBmV | NA |
256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream | Channel Bonding Value |
1 | 2 | 3 | 4 |
Locked | Locked | Locked | Locked |
21 MHz | 25 MHz | 32 MHz | 38 MHz |
2560 | 5120 | 5120 | 5120 |
40.0 dBmV | 41.5 dBmV | 42.8 dBmV | 43.5 dBmV |
QAM | QAM | QAM | QAM |
TDMA_AND_ATDMA | ATDMA | ATDMA | ATDMA |
Cable Modem
HW Version: 2.2
Vendor: Technicolor
BOOT Version: S1TC-3.49.18.14
Core Version: 1.0
Model: CGM4140COM
Product Type: XB6
Flash Part: 8192 MB
Download Version: Prod_18.3_d31 & Prod_18.3
