Ignite Internet Gigabit - Slow Speeds

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I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

I'm sorry if I'm hijacking this post. Let me know if I should create another post instead. 

Anyways, recently, as of the last 3 days, my gigabit internet has been very slow. On my phone over wifi (which I understand isn't the best for speed tests), I've seen speeds of 5 mbps, when in the past I've seen over 100 mbps. When I connect via Ethernet to my laptop, I am seeing speeds of around 100 mbps down (I normally get 6-800, sometimes more), but I still get my normal 30 mbps up. I have restarted both devices, as well as my router and modem, and have not seen any improvements. This problem occurs even very late at night, so I doubt it would be a node issue (but I don't know a ton about networking, so I guess it could be). Looking at my DOCSIS values, both my signal strength and signal to noise ratios look fine, however I do notice that only one OFDM Downstream channel is active. Also, both OFDMA channels seem to be inactive. I'm unsure whether this is normal or not.

 

Here is a post of my DOCSIS values:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000QAM256-2.7991037.355
2591000000QAM2560.299738.605
3597000000QAM256-0.799838.983
4849000000QAM256-3.900237.355
5855000000QAM256-3.599337.355
6861000000QAM256-3.900437.636
7579000000QAM2560.599538.983
8585000000QAM2560.500638.983
9603000000QAM256-1.299938.605
10303000000QAM256-1.200138.983
11615000000QAM256-4.2991137.355
12621000000QAM256-5.0001237.355
13633000000QAM256-2.5991337.355
14639000000QAM256-1.5001437.636
15645000000QAM256-0.2991538.605
16651000000QAM2560.2001638.605
17657000000QAM2560.7991738.983
18663000000QAM2561.0991838.983
19669000000QAM2561.2001938.605
20675000000QAM2561.5992038.983
21681000000QAM2562.0002140.366
22687000000QAM2561.7992238.983
23693000000QAM2562.0002338.983
24699000000QAM2561.4002438.983
25705000000QAM2561.5002538.605
26711000000QAM2561.2992638.983
27717000000QAM2560.7002738.983
28723000000QAM2560.2992838.605
29825000000QAM256-3.0002937.636
30831000000QAM256-3.4003037.636
31837000000QAM256-3.2993137.636
32843000000QAM256-3.9003237.355
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES0.200001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13699600064QAM43.27046400000
22210000064QAM41.01013200000
33059600064QAM43.02036400000
42530000064QAM42.01023200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K
Highlighted
I'm Here A Lot
Posts: 6

Re: Ignite Internet Gigabit - Slow Speeds

What speeds are you getting when you plug a device directly into the modem?

Highlighted
I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

Around 100 mbps on ethernet. I normally get 6-800+.
Highlighted
I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

Nevermind, I just did another test and everything seems to be working again. I just got 840 mbps via ethernet and 590 on my phone via wifi. It's so weird that it just fixed itself when it has been having issues for the past 3 days
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I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

Actually, it appears the issue has reappeared. I’m not sure what is happening.
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Resident Expert
Resident Expert
Posts: 6,944

Re: Ignite Internet Gigabit - Slow Speeds

@TomSawyer10  what data rates are you seeing via ethernet and wifi, and, can you repost the signal levels as you have already done above? 



Highlighted
I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

I just did a speedtest on my phone and laptop (via wifi and ethernet) and I got speeds of 37 mbps and 780 mbps, respectively. Before, I was seeing speeds of 5 and 100. I don't really know what is happening. It appears the signal is unstable. The internet might be good for an hour or two and then it gets super slow.

Above, I had a post of when the internet was bad, here is a post of the internet while it's good:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000QAM256-3.5001037.355
2591000000QAM2560.000738.983
3597000000QAM256-1.200838.605
4849000000QAM256-3.900237.355
5855000000QAM256-3.700337.355
6861000000QAM256-3.900437.636
7579000000QAM2560.500538.605
8585000000QAM2560.400638.605
9603000000QAM256-1.900937.636
10303000000QAM256-1.099138.983
11615000000QAM256-4.7991137.355
12621000000QAM256-4.5991237.636
13633000000QAM256-1.9001337.636
14639000000QAM256-1.0001438.605
15645000000QAM2560.0001538.605
16651000000QAM2560.4001638.605
17657000000QAM2561.0001738.983
18663000000QAM2561.2001838.983
19669000000QAM2561.2991938.983
20675000000QAM2561.7002038.605
21681000000QAM2562.2002140.366
22687000000QAM2561.7992238.983
23693000000QAM2562.0992338.983
24699000000QAM2561.5002438.983
25705000000QAM2561.5992538.983
26711000000QAM2561.2992638.983
27717000000QAM2560.7002738.605
28723000000QAM2560.4002838.983
29825000000QAM256-3.0002937.355
30831000000QAM256-3.4003037.636
31837000000QAM256-3.2003137.636
32843000000QAM256-3.9003237.355
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES0.299999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13699600064QAM43.27046400000
22210000064QAM41.01013200000
33059600064QAM43.02036400000
42530000064QAM42.01023200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K