A very warm welcome to the Rogers community forums and thank your for posting your concern! 🙂
This one-time $29 fee applies to set up your service on the Rogers network.
Ignite Express Setup offers:
Convenient, contactless and fast delivery that works on your schedule: We’ll deliver our self-install kit right to your door, so you can connect your services when it’s convenient for you.
Quick and easy self-install with confidence: All you need is our self-install kit with step-by-step instructions to set up your service with confidence.
Intuitive tools and dependable support to proactively meet your needs: The Ignite WiFi Hub app will guide installation of your Internet modem and gives you personalized WiFi security and control. If needed, you can always call us for 24/7 remote video assistance. Using your phone camera and our assistance tool, you can show the technician your home setup and the technician can mark on the screen exactly where cables should be connected, check equipment details, and more! Customers can also visit rogers.com/selfinstall for how-to videos and Live Chat with our technical experts.