Ignite 500u Internet Speed Degraded on Wired Connection

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm Here A Lot
Posts: 5

Ignite 500u Internet Speed Degraded on Wired Connection

Recently upgraded to u500 and my speed slowly over the coarse of few days degrades to 200 from 500.

Running wired lan. 

Latest hitron firmware.

Downstreem light on modem is Light Blue(used to be dark blue) instead of dark blue.

IMG_20190726_093911.jpg

Computer looking icon is flashing.

 

Here are my noise levels. Btw are they good or high?

SNR.jpg

signallvls.jpg

 

*** Edited Title and Labels ***

Highlighted
Moderator
Moderator
Posts: 988

Re: Ignite 500u Internet Speed Degraded on Wired Connection

Hello, @Doxy

 

I can imagine how frustrating it was to upgrade to a higher speed Internet package only to get a fraction of the speeds you're supposed to get.

 

Thanks for posting your signal levels, everything appears to be within the optimal range. Do you notice a large variance in speed between the WiFi and the Wired Ethernet connection you are using? If you have not already, please do a speed test via WiFi using an Android or iOS smartphone/tablet. The Speedtest App by Ookla is the recommended speed measuring App.  Please ensure you are in the same room as the modem within line of sight for the most accurate results.

 

While running these speed tests please ensure all other devices are disconnected from the modem. Save the results of the test and then run another speed test this time testing both your wired device as well as the smartphone/tablet simultaneously.

 

Let us know what the results of these tests look like. Feel free to post the results in the Community but be sure to redact your IP address or the image will be rejected.

 

RogersTony

 

Highlighted
I'm Here A Lot
Posts: 5

Re: Ignite 500u Internet Speed Degraded on Wired Connection

I don't have any wifi devices capable of pulling more then 100mbit/sec.
Highlighted
I Plan to Stick Around
Posts: 256

Re: Ignite 500u Internet Speed Degraded on Wired Connection

same thing happend to me when i upgraded and after a few phone calls and a tech visit it was discoverd that i hadnt been provisned for the new upgrade..simple call in to tech support flip of a switch after i confirmed that i hadnt been provisned for the new upgrade and all has been good ever since 🙂

Highlighted
I've Been Here Awhile
Posts: 2

Re: Ignite 500u Internet Speed Degraded on Wired Connection

Yea some time with the ignite tv accounts have to be refreshed due to not updating to new speeds/packages/channels. It not often but it happens. But can be fix with tech support.
Highlighted
Moderator
Moderator
Posts: 420

Re: Ignite 500u Internet Speed Degraded on Wired Connection

Hey @Doxy!

 

No worries at all. Are you able to complete a speed test with two Gigabit capable wired devices at the same time? Alternatively, one Gigabit capable wired device and one wireless device on 5G. Running the speed test on two devices at the same time will give us an idea of what's coming through the network for you.

 

@RogersAndy

Highlighted
I've Been Here Awhile
Posts: 4

Re: Ignite 500u Internet Speed Degraded on Wired Connection

Hitron CODA-4582U: Wired internet speed about 20-30 Mbps instead of 500Mbps

 

Hi all, 

I have a problem with wired internet speed on Hitron CODA-4582U. 

Speedtest running on laptop directly connected to modem/router show me only  20-30 Mbps

When Speedtest running on cellular phone (connected to WiFi 5G) reached up to 460 Mbps.

That is a really non-understood situation.

I've already talked with tech support but did not receive clear and helpful response.

Cable is CAT 6, laptop network card supported up to 100 Mbps.

Where is my additional 70-80 Mbps?

I paid attention that LED Downstream is Blue-Steady which means "Downstream frequency is locked. (channel bonding)". Not it is important or not.

 Anybody have an idea how to boost wired internet speed?

 

Thanks a lot. 

 

 

Highlighted
I've Been Here Awhile
Posts: 2

Re: Ignite 500u Internet Speed Degraded on Wired Connection

I'm having the exact same issue. Download speed of 6-7 on wired, upload steady at 20. Wireless at 320 down.

 

EDIT: It was a Windows issue. Some recent update must have changed some settings. I downloaded Speedguide's TCP optimizer, ran it as administrator and selected "optimal" and apply changed, rebooted my PC and now I'm back to 460 mb/s down on my wired connection. 

Highlighted
I've Been Here Awhile
Posts: 4

Re: Ignite 500u Internet Speed Degraded on Wired Connection

Thank you for your response. I have a different types of source such as: Comigo streamer, linux based laptop etc. So, probably your solution won't work for me. I would like to make sure that I receive correct internet on wired ports. I think, Rogers put patches to slow down speed on wired ports.

Highlighted
Moderator
Moderator
Posts: 1,831

Re: Ignite 500u Internet Speed Degraded on Wired Connection

Hello, @yurigaga.

 

Welcome to Rogers Community Forums! 

 

Thank you for your post, seeing 20-30 Mbps speed on your laptop with 100 Mbps Ethernet adapter can be disappointing. Since your WiFi device can reach up to 460 Mbps speed, we can conclude your modem is correctly provisioned for your package. 

 

You mentioned you have a Linux based laptop, is the network adapter drivers up to date on it? Are you able to access the network GUI and seek how it's configured? 

 

Do you have any other wired device to check the speed?

 

@sparks586 - Thank you for joining this discussion and updating the Community with the fix that solved your speed issue. We have a similar thread where we discussed slow speed on a Windows PC. 

 

Cheers,

RogersMoin