Ignite 250u upload speed peaks at ~11 Mbps

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I've Been Here Awhile
Posts: 2

Re: Ignite 250u upload speed peaks at ~11 Mbps

Got on a online chat support with Rogers.

 

Tech confirmed I had the wrong profile 250/10.

 

He pushed out the new one 250/20. Now I get full 20 Mb upload.

 

Total time 5 minutes.

 

Thanks for the tip on the multi profile being pushed out.

 

Best

 

 

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I've Been Around
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Re: Ignite 250u upload speed peaks at ~11 Mbps

any idea if this service is available to users currently on the zte hotspot hub?

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Posts: 6,771

Re: Ignite 250u upload speed peaks at ~11 Mbps

Does that question belong in the wireless sub-forum?



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I Plan to Stick Around
Posts: 9

Re: Ignite 250u upload speed peaks at ~11 Mbps

Speed issues new rocket wifi modem

 

Hello,

 

I'm having problems with the speed of my new modem. I just upgraded my internet to the 250 down 20 up. I have done several speed tests and spoke with rogers tech. The fasted I received with a wired conection was about 59 down and 10 up. While talking with tech support they asked be to try several different laptops wired to do the test with. I tried 3 different laptops, she said all of them registered at 100? They should be registering at 1000? So the end result she told me that my computers were not able to run the high speed, so that is why I only reach about 59 down and 10 up while wire connected. I have a HP computer couple of years old, running windows 7. The network card is a Broadcom 802.11b/g/n 1x1. I was under the impression that this card was able to reach 300down? I am not at home write now so I can't check the settings on the router at the moment. Wifi connection is even less, at about 30-40 down, but always 10 up. I am also running a few adroid tv boxes and a couple of ipad 4's. All wifi's are about the same 30-40 down. I have the newest rogers modem that has the AC under the rogers logo. Any help with this would be great, I think the problem is on Rogers end, just need to know how to prove that to them.

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Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, there are a few things to do and check to get this sorted out:


1. Have a read of the first post of this thread and follow the instructions to email your info to @CommunityHelps so that the newest firmware available for the CGN3ACSMR is downloaded to your modem. I’m assuming here that you have been given the SMR and not the CGN3 or CGN3AC.


http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/2532...


2. Can you log into the modem, navigate to the STATUS…..DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread. Those tables contain the RG-6 signal levels and signal to noise ratios which are worth having a look at. Ultimately those figures determine the cable data rates.


3. With a laptop connected to the CNG3ACSMR and running, please have a look at the back of the modem, specifically the connected port LED. Assuming that the colour scheme is the same as the CGN3, amber denotes a 1 Gb/s connection, green denotes a 10/100 Mb/s connection. If the port on the laptop is capable of 1 Gb/s, the LED should be amber, assuming that the Ethernet cable is alright and isn’t damaged in some fashion or that the connectors are not making contact with the laptop or modem port contacts. So, check all of your devices and determine if in fact they connect at 1 Gb/s or 10/100 Mb/s. If they are only connected at 10/100 Mb/s, then it makes sense that the download rate might only come up to 59 Mb/s. Please let us know what you find in terms of the connected rates viewed via the LED. 


4. You indicated that you only see 10 Mb/s upload. Call tech support and ensure that your area and your laptop is provisioned for 20 Mb/s. In some areas, 20 Mb/s upload is not available, and you can only find that out by asking tech support specifically about the max upload rates for your node and your laptop provisioning.


5. The network card being a 1x1 card indicates that it is a 1 transmit x 1 receive antenna. Usually they are one in the same but not all the time. 


http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158/image-id/1128i1B0D5B8474F8D75B

 

If you look at this chart and follow the Spatial Streams column down to the bottom of the 1’s, that bottom row indicates the maximum data rates available with that card, which depend on the use of a 20 or 40 Mhz wide channel if that is available for use, and also on the use of a Guard channel between the transmitted data frames. The connection rate that you would see is at the most, with a 40 Mhz wide channel and short guard interval of 400 nanoseconds is 150 Mb/s. Multiply by 5/6 which is 125 Mb/s and that is the actual max data that could be delivered. The other 25 Mb/s is used for error coding and detection. Usually you will see less than that unless you are reasonably close to the modem or router and have adequate received signal power and signal noise to noise ratios that allow the devices to use the max data rates.

 

So, have a go at all of this and post in the info as you work through the list.



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I Plan to Stick Around
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Re: Ignite 250u upload speed peaks at ~11 Mbps

here are my router details

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1663000000256QAM-8.1001236.610
2591000000256QAM-8.200136.610
3597000000256QAM-8.300236.610
4603000000256QAM-8.400336.610
5609000000256QAM-7.100437.356
6615000000256QAM-8.200536.387
7621000000256QAM-8.100636.610
8633000000256QAM-8.400736.610
9639000000256QAM-8.900836.387
10645000000256QAM-8.000936.610
11651000000256QAM-8.3001036.387
12657000000256QAM-8.9001135.780
13669000000256QAM-7.3001336.610
14675000000256QAM-8.0001435.084
15681000000256QAM-7.4001536.387
16687000000256QAM-6.4001636.610
17693000000256QAM-6.9001736.610
18699000000256QAM-8.0001836.387
19705000000256QAM-7.6001936.610
20711000000256QAM-8.2002036.387
Upstream Overview
Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
130596000ATDMA - 16QAM48.25026400000
223700000ATDMA - 16QAM48.25036400000
338596000ATDMA - 16QAM48.25013200000
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Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok, you need to call tech support and inquire about the 20 Mb/s upload provisioning and at the same time ask the CSR to run a signal check on your modem.  The end result should be a tech visit to your home to sort out your signal levels.  The downstream are well below where they should be. The ideal level is at 0 dBmV with a signal to noise ratio in the 36 to 40 Db range.  The downstream signal level limits are +15 dBmV down to - 15 dBmV.  The upstream levels are high, sitting at 48 dBmV, where they should be in the 36 to 40 dBmV range with a limit at 51 dBmV. 

 

Translation, you have an external cable or connector issue on the go which requires the attention of a technician.



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I Plan to Stick Around
Posts: 9

Re: Ignite 250u upload speed peaks at ~11 Mbps

Ok so I already udated the list from the router for noise.

I have just checked the modem and used the ethernet cables for a couple of my laptops and magic jack all ports on the router are green none are amber. so does that mean that I need to update my network cards to get better banwith? The speed test while set wired is currently is 58 dwn and 10.9 up. when I talked to tech support yesterday she said I was set-up for 250d and 10 up. she said I was showing 213d and 11u, but I couldnt see it. I have sent a request for the latest firmware as well.

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Posts: 6,771

Re: Ignite 250u upload speed peaks at ~11 Mbps

Yep, changing the network cards will probably solve the data rate issue.  But, before you do that, check your ethernet cables.  Some people have "Fast Ethernet" cables hanging around.  At one time they probably were fast, but they only really support 100 Mb/s.  Do you have a recently purchased Cat 5e or Cat 6 cable that you can do another check with.  And for your pc's....check the port manufacturers site for the ethernet controller data, just to make sure that they can do either 1 Gb/s, or are limited to 100 Mb/s.  You might have to drill down to the advanced settings for the ethernet controllers and ensure that they are set for AUTO.  Now, if they can do 1 Gb/s, they should negotiate with the modem to run at 1 Gb/s.  Dig up the details for the existing cards first, before commiting yourself to spending money on new network cards, although they aren't very expensive these days.  The laptops are a bit more problematic, as you won't be able to change the ports, wifi cards maybe.  The other solution is to use a USB 3.0 Gigabit Ethernet Adapter and run the internet connection through a USB port.  Here's one that we use for one of our laptops that does not have an ethernet port:

 

http://www.canadacomputers.com/product_info.php?cPath=1336_96&item_id=056527

 

Did the CSR give you any indication as to when your area will be up and running at 20 Mb/s upload?



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I Plan to Stick Around
Posts: 9

Re: Ignite 250u upload speed peaks at ~11 Mbps

Here is a more recent shot of my router downstream. I just unhooked all connections for cable in my house, as I only have the modem now. So this is a direct connection to the white cable coming into the house.

 

The csr never told me when they would be moving to 20, just that i was set for 10 and everything looked good on her end. I am using the cat5-e cable for the speed tests they came with the router.

 

Not sure how i find the ethernet controller information to see if set to auto.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM6.0001037.356
2591000000256QAM5.300138.983
3597000000256QAM5.200238.605
4603000000256QAM5.400337.636
5609000000256QAM6.500438.605
6615000000256QAM5.800537.356
7621000000256QAM5.600638.605
8633000000256QAM5.400737.636
9639000000256QAM5.300837.636
10645000000256QAM5.800938.605
11657000000256QAM5.1001137.636
12663000000256QAM6.1001237.636
13669000000256QAM6.6001337.636
14675000000256QAM6.2001437.636
15681000000256QAM6.8001537.636
16687000000256QAM7.9001637.636
17693000000256QAM7.3001737.356
18699000000256QAM6.2001837.636
19705000000256QAM6.8001937.636
20711000000256QAM6.0002037.356
Upstream Overview
Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
130596000ATDMA - 16QAM34.75026400000
223700000ATDMA - 16QAM34.75036400000
338596000ATDMA - 16QAM34.75013200000