Currently there is an outage in my neighbourhood. Many of us that called were told it was planned maintenance. You have our postal codes on file to know the area, you have our e-mail and an app. How about using that data to communicate to customers when you plan this. With so many people working from home and kids doing online learning we could try to plan around this.
I realize how important a stable Internet connection is, especially now that so many of us are working from home or require Internet for school. Thank you for your feedback, we'll be happy to forward it to the team in charge.
If you are currently experiencing a service interruption, please PM us @CommunityHelps so that we can run some tests and troubleshoot. If you're not familiar with our PMing process, you can find instructions here.